The things that makes Tenpin in Cardiff are the staff - it was peak time on a Bank Holiday and without question they honoured a voucher that wouldn't usually be valid, but they had given it to us to m... Toon meer
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Locatie
Wijzig locatieParc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
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Lees wat reviewers zeggen
Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... Toon meer
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Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally. We took advantage of the half price lanes and drinks. Hope... Toon meer
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Bowling was great however since being done out it was absolutely boiling in doors. Very uncomfortable warm had to leave due to a headache and feeling sick because it was so warm! Really could do with... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Cardiff is at Parc Nantgarw Retail Park, just outside Cardiff city centre and easy reach from Caerphilly, Pontypridd, Llantrisant and across South Wales — free parking, easy access, no excuses. With 24 bowling lanes and lane lighting effects, there’s plenty of room for family days, birthday groups and big nights out in South Wales. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, Houdini’s Escape Rooms for the problem-solvers, soft play for the little ones and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling near Cardiff, sorted.
Contactgegevens
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, Verenigd Koninkrijk
- 0333 034 6100
4,1
Goed
247 reviews
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Not enough to fill 2 hours
I feel the children were bored after an hour of bowling. We ended up trying to stretch it out and then as soon as they had had the food I had to pay for the full party to go into the softplay. The balloon puppetry was a nice idea to break it up but maybe some other little things like this to fill the time a little would improve the experience all round.
25 maart 2026
Antwoord van Tenpin - Cardiff
Hi Sophie, thank you for taking the time to leave Tenpin Cardiff a rating and review! We appreciate your feedback and we're sorry to hear that the children were bored. We'll ensure your feedback is shared with the relevant teams to improve our services in the future. We hope to see you all again soon! Best wishes - Rosie
Losts of fun stuff available
Losts of fun stuff available. Girls loved the creepy carnival escape room and the karaoke room.
25 maart 2026
Antwoord van Tenpin - Cardiff
Hi Gareth
We're glad you enjoyed your experience! It's great to hear the girls loved the escape room and karaoke. Thank you for your positive feedback; we appreciate it. Best wishes - Clare
Absolutely a fabulous night really…
Absolutely a fabulous night really appreciate the discount offer you had on line it made our evening much more affordable
25 maart 2026
Antwoord van Tenpin - Cardiff
Hi Joanne
We're happy to hear you had a fabulous night and appreciate that our online discount made your evening more affordable. Thank you for your positive feedback! Best wishes - Clare
We thought the prices of food was…
We thought the prices of food was reasonable but then when it come the large chips definitely was not large would feed one person and we are family of 6 , pizzas was really thin food was nice but for the prices we expected more , over all it is great place Togo wish they had few more game machines and bowling is really expensive aswell really loved that they’ve added soft play area which my younger two enjoyed
21 maart 2026
Antwoord van Tenpin - Cardiff
Hi Chelsea
We appreciate you sharing your experience. We'll review the chip portions and pizza sizes relative to pricing. We're glad your children enjoyed the soft play area. We'll also consider adding more games and re-evaluating bowling costs. Best wishes - Clare
Great place for a birthday party
Great place for a birthday party - unlimited squash, yummy pizza, balloon making and a goodie bag for the birthday child. Staff were very helpful at the nantgarw venue.
21 maart 2026
Antwoord van Tenpin - Cardiff
Hi Lisa, thank you for the brilliant 5* rating for Tenpin Cardiff. We're delighted to hear that you enjoyed the birthday party celebration and the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide
Lack of seats by the soft play didn't…
Lack of seats by the soft play didn't help things but on the whole couldn't fault the experience. Live Premier League football too!
15 maart 2026
Antwoord van Tenpin - Cardiff
Hi Ryland
We appreciate your feedback and are glad you enjoyed the experience overall! We'll look into the seating near the soft play area to improve things for future visits. Best wishes - Clare
Over half hour wait to get on our pre…
Over half hour wait to get on our pre booked lane. Staff standing around doing nothing but chatting. Will not be going here again.
14 maart 2026
Antwoord van Tenpin - Cardiff
Hello, thank you for taking the time to leave a review of Tenpin Cardiff! We are very sorry to hear of the wait for your lane to be ready! We pride ourselves on customer service and so we are really sorry to hear that this was not the case! Please be assured all feedback will be passed to the team for future improvements and we do hope you will still consider visiting us again in the future! Best wishes - Mel
Dislike the cleanliness of the lanes
Dislike the cleanliness of the lanes
Dislike the fact we had to wait 35 minutes for our lane yet it says online to turn up 15minutes prior to your booking time? And then our lane wasn’t ready and when we got to it it was stinking.
Took way too long to bring our drinks order to the lane I appreciate it was busy it was a Saturday but I’ve used the lanes a few times now and it’s always been the same. Last time our game had ended and our drinks and bowl of chips hadn’t come so had to tell the check in desk and then waited another 25 minutes and it still didn’t arrive so we just left.
Great place but service is extremely slow.
7 maart 2026
Antwoord van Tenpin - Cardiff
Hi Caitlin, thank you for your review. We're sorry to hear about the cleanliness and the wait for your lane and drinks. We understand your frustration with the delays and the condition of the lane. We'll share your feedback with our team to improve our services in the future. Please feel free to send us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Cardiff' if you'd like to discuss this further with the team. We hope to welcome you back again soon! Best wishes - Rosie
Lanes were dirty
Lanes were dirty , Toilets were dirty , Team serving were missable, The female team member especially on soft play was not interested in children’s wellbeing, Children were crying , Parents should be told to be more attentive while children were playing , My niece was fine but felt very uncomfortable letting her in soft play
7 maart 2026
Antwoord van Tenpin - Cardiff
Hello Natasha, thank you for taking the time to leave a review of Tenpin Cardiff! We are sorry to hear that your recent visit was not as enjoyable as we would have liked and we appreciate you making us aware of your concerns. We do hope you will still consider visiting us in the future and in the meantime, we will be certain to pass all of your feedback on for future improvements! Best wishes - Mel
Great value for money
Recent renovations are great and there was a lovely atmosphere there. Easy check-in and booking and great value for money. We had a family of 9 of us and all had a fab time.
7 maart 2026
Antwoord van Tenpin - Cardiff
HI Keel, thank you for taking to the time to leave a lovely 5* review of Tenpin Cardiff! We're so happy to hear you enjoyed our new look and the atmosphere and it's also great to know that check-in and booking were easy ! We do hope this means you will visit us again soon and we can't wait to welcome you back ! Best wishes - Mel
Great family great family fun fun
Great family fun
Friendly staff
Booked on line - easy
27 februari 2026
Antwoord van Tenpin - Cardiff
Hi Helen, thank you for the 5* review for Tenpin Cardiff! We're so pleased to hear that you had a fun visit with your family and that you found it easy to book online. We look forward to seeing you again soon! Best wishes - Adelaide
When I took my grandchildren to Tenpin
When I took my grandchildren to Tenpin, they thoroughly had a wonderful time, I have no criticism with the amenities, but however, I myself, 68 year old woman, went to join my grandchildren while they played their game and between there being a lot of people and the lighting, I didn't realise that there was a step down into the bowling area and fell badly, I hurt my foot and knee and was quite shaken up, luckily, x rays showed that I hadn't fractured anything, but was badly bruised and my knee was swollen, I am still in a lot of pain now and this has made my arthritis a lot more painful. I feel that there should be at least signs warning people to mind the step.
20 februari 2026
Antwoord van Tenpin - Cardiff
Hi Carol, thank you for taking the time to leave a review of Tenpin Cardiff. We are pleased to hear that the grandchildren had a lovely time during your recent visit. Your feedback is important to us and if you would like to discuss this incident further, please do contact us at customer.feedback@tenpin.co.uk, please include as much detail as possible. We are sorry that these issues happen during your visit and we do hope that we can welcome you back again for a better experience.
Take care,
Kirsty
Birthday party small children enjoyed
My granddaughter enjoyed sessions with her friends for birthday. 4 stars as not enough small bowling balls to use for game. Staff helpful.
27 februari 2026
Antwoord van Tenpin - Cardiff
Hi Louise, thank you for the 4* rating of Tenpin Cardiff. We are pleased to hear that your granddaughter enjoyed her time spent with friends for her birthday. We are sorry for the disappointment caused by the selection of bowling balls. Your comments will be passed on to the correct team to review for future improvements.
Take care,
Kirsty
Limited ball sizes
Side by side lane only had 1 orange medium hole ball between all players (same on all lanes). Whilst only 2 in my party this was frustrating for both lane players. No large hole orange found.
27 februari 2026
Antwoord van Tenpin - Cardiff
Hi Debbie, thank you for taking the time to leave a review of Tenpin Cardiff. We are sorry to hear that you were disappointed with the selection of bowling balls. Your feedback is important to us and we will ensure that this is passed on to the correct teams. Hope to welcome you back again in the future for a much better experience.
Take care,
Kirsty
Bowling and the soft play were amazing…
Bowling and the soft play were amazing and the children really enjoyed. I wish I could say the same about the food, chips were very dry an burgers lacked any taste.
19 februari 2026
Antwoord van Tenpin - Cardiff
Hi Stephen, thank you for rating Tenpin Cardiff a wonderful 5*! It's lovely to hear that you had a great visit with your family and that you enjoyed the bowling and soft play. We're sorry to hear that you didn't enjoy the food and we will ensure your feedback is passed on for future improvements to be made. We hope to see you back again soon! Best wishes - Adelaide
Really great time bowling
Really great time bowling - soft play! My 6 year old loves this place
20 februari 2026
Antwoord van Tenpin - Cardiff
Hello Danni, Thank you for taking your time to leave us a 5* review for our Tenpin in Cardiff. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Antwoord van Tenpin - Cardiff
Hello Joanne, Thank you for taking your time to leave us a wonderful 4* review. We are so pleased to hear that you found checking in simple and quick and found our team nice and friendly. We would love to hear how we could gain that final star from you! We do hope to see you again very soon. Best Wishes - Kimberley
Booked last minute
Booked last minute. Everything was great. No issues. Queue to bar area was crazy so scanned QR code & had drinks delivered to our table. Great 😊
21 februari 2026
Antwoord van Tenpin - Cardiff
Hi suzanne,
We're happy to hear that you had a great experience with your last-minute booking! We appreciate your positive feedback regarding the drinks delivery service. It is great you enjoyed it. Best wishes - Clare
Very overcrowded
Very overcrowded and unsafe with the amount of children running about. Parents stood around by the gates allowing random children to exit which it was a staff members job. Staff stood on the check in desk talking and on their phones, seemed to be totally oblivious of people allowing children to exit without their parent/guardian to collect them.
20 februari 2026
Antwoord van Tenpin - Cardiff
Hi Joe
We appreciate you taking the time to share your experience. We're sorry to hear that it was negatively impacted by overcrowding and safety concerns regarding children exiting without supervision. We will address this with our team to ensure a safer environment. Best wishes - Clare
Bowling was great most of the staff…
Bowling was great most of the staff were excellent and helpful apart from 1 who couldn't even be bothered to check 2 little boys tickets that they'd won every thing they asked for he said they didn't have in stock 2 very disappointed children
19 februari 2026
Antwoord van Tenpin - Cardiff
Hi Phillip,
We appreciate your feedback. We're sorry to hear about the disappointing experience with one of our staff members and the ticket redemption. We will address this internally to ensure better service in the future for all our guests, especially the little ones. Best wishes - Clare
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