Typical bowling centre. Understaff and staff not that worried about customer service (long waits at reception, food left without checking anything is needed, long waits at bar to get condiments for f... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCrosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Bowling.. only with Tenpin! Place where you can have fun with whole family!! Food ok, however portions could be a little bit bigger. Competitive prices compared to others.
Bedrijf heeft geantwoord
I had booked a dart game and, when I arrived, there was no staff at the counter. There were several other customers waiting as well. A staff member eventually came after around 7–10 minutes. It wa... Toon meer
Bedrijf heeft geantwoord
We had fun, enough said. We used the Karaoke rooms for a family evening treat; it was really fun. However, the first time we used the room, it was not working properly. The staff were friendly and sor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Contactgegevens
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, Verenigd Koninkrijk
- 0333 034 6100
3,3
Gemiddeld
238 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Waiting for too long
Hi
When we arrived before our timeslot, staff were not ready to speak to us. They then told us about the waivers to sign. This should have been told to us beforehand. This would have saved time. When we got in to the room, the lady said she was manning two rooms.
While in the rooms the speakers did not work properly and so we did not hear any horns or bells. So this hindered out time along with her delaying a response to us when we asked for cues. She told us to use our phone light for a clue even though she told us to not use our phones while in there. She also told us to not touch the curtains. Then she gave a clue that the key was in curtain so this confusion hindered is more. Anyway by the time we finished we didn't win in time. The lady came and said we had over our time but the speaker wasn't working and so didn't have a 10 minute warning.
We were given a a free game of bowling. This went ok. We ordered food by the QR code with quick serve. I spent £62.85 the prices did not change and no Tuesday 50% off was not added to the order. The food then took over an hour and 15 minutes. We finished the game of bowling before our food ceme. After asking three times the food came out. We were on the tables in the dining space at the this. I had three dysregulated
Children and my sugars dropped as I am diabetic. When the food came out, it was cold.
Not many staff in the building. Tables not being cleaned.
I feel like from beginning to end our experience was reuied. Our family members came from new new Zealand and they have no opportunity to redo this.
In lieu of the issues we faced I would like be offered some sort of compensation for our less than expected, experience.
26 augustus 2026
Antwoord van Tenpin - Coventry
Hello James
Thank you for sharing such detailed feedback about your recent visit. We are truly sorry to hear that your experience was so disappointing from beginning to end. It's clear that multiple aspects of your visit fell short of expectations, and we sincerely apologize for the issues with the escape room, the food service, and the overall cleanliness. We understand how frustrating this must have been, especially with family visiting from New Zealand. If you could email the details across to customer.feedback@tenpin.co.uk (or feedback@houdinisescape.co.uk if this relates to an escape room experience) using the subject "Review - Coventry", we can contact you directly. Best wishes - Clare
Temu quality
Toielts disgusting and claw machines rigged
Staff looked anyoed at ingored us
13 augustus 2026
Antwoord van Tenpin - Coventry
Hello Bob
We are truly sorry to hear about your disappointing experience with our facilities and games. We hope you will give us another chance in the future. Best wishes - Clare
The laser quest was shrunk to 3/4 of…
The laser quest was shrunk to 3/4 of its original size, you could hardly hear the video on what to do. It was just one long room which was not very fun compared to the original two stories massive room it gave no room for the imagination. I have to say I would be willing to pay double if not triple the price for a better one, even if that meant I had to go further.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Tenpin - Coventry
Hi Callum
We appreciate you taking the time to share your detailed feedback regarding your recent laser quest experience. We understand your disappointment with the current size and layout compared to what you remember, and we acknowledge your concerns about the audio clarity during the instructional video. We are always looking for ways to improve our attractions and your comments are valuable as we consider future enhancements to provide a more engaging and imaginative experience for our guests. Best wishes - Clare
Fab family Tuesday bowling night with a…
Fab family Tuesday bowling night with a fantastic offer!
18 augustus 2026
Antwoord van Tenpin - Coventry
Hi Maggie, thank you for your 5* review of Tenpin Coventry! It's wonderful to hear about your fabulous Tuesday evening at Tenpin and we look forward to welcoming you back again soon! Best wishes-Leila
Happy kids
Well run venue Staff very friendly food nice The kids really enjoyed it they can’t wait to return
18 augustus 2026
Antwoord van Tenpin - Coventry
Hi Patricia,
Thank you for your fantastic 5* review at Tenpin Coventry! We are delighted that you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Antwoord van Tenpin - Coventry
Hi Stuart, thank you for leaving feedback for Tenpin Coventry. We are sorry to hear your visit was not up to our usual high standards and we would like to look into this for you. Please feel free to email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' along with any other information you'd like to discuss. Once again, we are very sorry to hear this. Best wishes - Kaylee
Worth it for the Tuesday deal but when…
Worth it for the Tuesday deal but when we got to our lane it was covered in drinks and food, the line for drinks took a long time, handful of the machines were broken and only one change and one ticket machine was working meaning there were lines for both. We had fun becuase we made it fun
20 augustus 2026
Antwoord van Tenpin - Coventry
Hi there, thank you for leaving a review of Tenpin Coventry. We are very sorry to hear that your lane was not ready for you, about the long wait times, and broken arcade machines. We are investigating these problems internally. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to contact you regarding this. Best wishes-Leila
The customer service
The customer service. Even they don't know whether food order is placed or not. Kids had good time with those playing machines etc
20 augustus 2026
Antwoord van Tenpin - Coventry
Hello, thank you for taking the time to leave a review of Tenpin Coventry! We very much appreciate your feedback regarding the food order process and are sorry to hear about the confusion. Please be assured all of your feedback will be shared with the appropriate team. In the meantime, we are pleased your children enjoyed the arcade area and we really hope to welcome you back again soon! Best wishes - Mel
Bowling feels like a side hustle
Mid week deals pretty good but the staff just don’t really care about anything but selling alcohol and they always bunch people together or let people pay for one person and have 8 on the lane.
29 juli 2026
Antwoord van Tenpin - Coventry
Hi David, thank you for leaving a rating and review for Tenpin Coventry. It's great to hear that you enjoy our deals! We're sorry for any disappointment caused and will be sure to pass your feedback on for internal review. Best wishes, JK
We started late because the staff had a…
We started late because the staff had a problem with organising.
Then we wanted to buy cider and they said that they have just apple so we agreed to buy and another lady came and said that they don't sell cider now they just sell beer that is more expensive. We didn't want beer so we didn't buy anything.
Horrible experience.
12 augustus 2026
Antwoord van Tenpin - Coventry
Hi Malwina, thank you for taking the time to leave a review of Tenpin Coventry. We are very sorry to hear about the issues you experienced on your recent visit, including the late starting time of your games and that you were unable to receive the drinks you wanted. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to contact you regarding this. Best wishes-Leila
One of their staff was rude and treated us…
The staff were rude and treated us differently to other customers. Absolutely disgusting to see the partiality.
12 augustus 2026
Antwoord van Tenpin - Coventry
Hi Santhosh, thank you for leaving a 3* review of Tenpin Coventry. We are very sorry to hear that the customer service did not meet your expectations on this occasion and we would like to look into this for you. Please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to investigate and get back to you regarding this. Best wishes-Leila
Family
We came with family for a fun time with kids we had drinks at the table which me and husband sat at staff member came started putting drinks in to a jug as waste without asking, we looked at her and she said are you finished it was to late so we said yes she spilt drinks on table and never came back to clear the mess she came back after I spoke to other staff she said I will bring tissues for you to clean we gave her a look and she cleaned as she was leaving banged her trolley in to my disabled husbandd chair on purpose staff also need to be polite to kids when they win there tickets and not sigh at them
12 augustus 2026
Antwoord van Tenpin - Coventry
Hi Raj, firstly, thank you for taking the time to leave a review of Tenpin Coventry. We are very sorry to hear that the customer service did not meet your expectations and we would like to look into this for you. Please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to investigate and get back to you regarding this. Best wishes-Leila
Antwoord van Tenpin - Coventry
Hello Hayley,
Thank you for taking the time to rate Tenpin Coventry 1 star. We are sorry to hear that you needed to change lanes. We hope that the rest of your visit was enjoyable. All the best ~ Laura
Coventry - would not return
Poor customer service - staff were unwelcoming, dismissive, disinterested and verging on incompetent. They actively ignored customers who were waiting to be served and had a terrible attitude.
The whole place was unbearably hot and had an awful smell which resulted in us leaving early and not finishing our second game.
Would not return.
12 augustus 2026
Antwoord van Tenpin - Coventry
Hello Lucy,
Thank you for taking the time to rate Tenpin Coventry 1 star. We are very sorry to hear about your disappointing experience, particularly regarding the unwelcoming staff and the uncomfortable conditions in our venue. We will ensure your feedback is passed on to the relevant teams for immediate improvements. All the best ~ Laura
Antwoord van Tenpin - Coventry
Hello Kristina,
Thank you for taking the time to rate Tenpin Coventry 4 stars. We're glad you enjoyed the bowling! We're always working to improve our arcade experience. We hope to welcome you back again soon. All the best ~ Laura
Coventry tenpin
The actual bowling was good, but the staff are Very miserable when serving, it’s honestly like they hate their job. And very slow serving times to sign in and get a drink.
12 augustus 2026
Antwoord van Tenpin - Coventry
Hello Sam,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We're glad to hear you enjoyed the bowling itself. However, we're truly sorry to learn about your experience with our staff and the slow service times. We understand how frustrating this can be and will be sure to share your comments with our team for improvement. All the best ~ Laura
Good deal but staff were miserable &…
Good deal but staff were miserable & not very helpful or welcoming which was disappointing
6 augustus 2026
Antwoord van Tenpin - Coventry
Hello Louise,
Thank you for taking the time to rate Tenpin Coventry 3 stars. We are very sorry to hear that our staff were not as welcoming or helpful as they should have been. We will address this with our team to ensure improvements are made. All the best ~ Laura
Nice Experience
Was okay. We had fun bowling. It took a while for the staff to clean up the lane we were assigned but this didn't dampen our fun.
5 augustus 2026
Antwoord van Tenpin - Coventry
Hi
Thank you for your 4-star review! We're glad to hear you had fun bowling. We apologize for the delay in cleaning your lane and appreciate your understanding. We hope to welcome you back again soon! Best wishes - Clare
Staff friendly and helpful .Good…
Staff friendly and helpful .Good atmosphere.
Grandchildren loved it.
Easy to book online.
4 augustus 2026
Antwoord van Tenpin - Coventry
Hi Christine, thank you so much for the fabulous 5* review of Tenpin Coventry! We are so pleased you had a great time with your grandchildren and found our booking process easy and we can't wait to see you again soon! Best wishes - Mel
The staff are very friendly and helpful…
The staff are very friendly and helpful and the place is clean 👌 kids love it
6 augustus 2026
Antwoord van Tenpin - Coventry
Hello, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you found our staff great throughout your visit to our Tenpin at Coventry. We will pass your lovely comments onto our team. Best Wishes - Kimberley
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.