Can't fault any of the staff, when adding to our booking in the phone it was easy, when in the venue (Stoke) all staff were so helpful, kind and pleasant to talk to. We all had a wonderful time bowlin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Music was loud for children with sensory issues, the seating was tired and ripped in places Also bowling balls I struggled to fit my fingers into the balls with extra large being available only on he... Toon meer
Bedrijf heeft geantwoord
All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... Toon meer
Bedrijf heeft geantwoord
The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contactgegevens
Festival Park, Stoke on Trent, ST1 5SP, Stoke, Verenigd Koninkrijk
- 0333 034 6100
4,4
Uitstekend
181 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was a Saturday and it was rammed but…
It was a Saturday and it was rammed but the staff were still
Patient and hot in the mark
Everywhere was clean and tidy never a disappointment
14 februari 2026
Antwoord van Tenpin - Stoke
Hi Ant, thank you for rating an excellent 5* for Tenpin Stoke! We're so glad to hear that you enjoyed your visit and the service from our team. We will be sure to pass on your kind feedback and we can't wait to see you again soon! Best wishes - Adelaide
Antwoord van Tenpin - Stoke
Hi
We're delighted you had a fantastic time and that our team members were helpful. Thank you for your wonderful 5-star review! Best wishes - Clare
It was easy to book bowling online
It was easy to book bowling online. Arrived early, got the lane with no waiting. Easy to sort the screen with names etc. Our family enjoyed it.
17 februari 2026
Antwoord van Tenpin - Stoke
Hi Susan, what an excellent 5* review of Tenpin Stoke! We are thrilled you had a great time with us and found the whole process easy! We do hope this will mean you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Antwoord van Tenpin - Stoke
Hi Claire,
Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph
Antwoord van Tenpin - Stoke
Hi Sharon.
We appreciate you taking the time to leave us a wonderful review! We are so glad you had a great family night out and found our staff helpful. Hope to see you soon. Best wishes - Clare
We had a great time
We had a great time. Very smooth check in and everything went as planned
15 februari 2026
Antwoord van Tenpin - Stoke
Hi Charlotte, thanks for leaving a rating and review for Tenpin Stoke! We're happy to hear that your check-in was smooth and that everything went according to plan. Thank you for sharing your positive experience with us! We very much look forward to welcoming you back again soon! Best wishes - Rosie
Good atmosphere
Good atmosphere, great staff. Bit of a wait for drinks delivery though. Pool tables an added bonus.
17 januari 2026
Antwoord van Tenpin - Stoke
Hi GillyB, thank you for the fab 5* review! We're delighted to hear that you enjoyed the atmosphere and the service from our team at Tenpin Stoke. We really appreciate your feedback about the wait time for your drinks order and will ensure this is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Antwoord van Tenpin - Stoke
Hello Jenny, Thank you for taking your time to leave us an amazing 5* review. We are thrilled to hear that you had an amazing time with us and found us good value for money. We do hope to see you again very soon. Many Thanks - Kimberley
Great venue
Great venue, free parking, great arcade, pool tables & even a karaoke rooms.
Staff are friendly & helpful.
4 februari 2026
Antwoord van Tenpin - Stoke
Hello Simon,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We are delighted with your feedback and are thrilled to hear that the staff are friendly and helpful. We look forward to welcoming you back again soon for another 5 star experience.
All the best ~ Laura
A place to buy drugs
Festival Park. Stoke. The bowling experience was expensive so the 2 adults didn't take part, just the children. The kids enjoyed themselves though. The big downside was myself being offered drugs at 7.30pm! A woman came to me at the air hockey table and asked if I do drugs, I'm definitely not her target audience. She was clearly on something and stank of booze. She said they were selling drugs in the toilets. Staff were notified and said they are aware of her, she's a regular. I went to the toilet before we left and there were 2 women in there who quickly scarpered into the cubicle. When we left shortly after, the first lady was lying outside the doors with her 3 children, rolling around the floor swearing. Not the family experience we hoped for on a Saturday night. We won't be returning. Do not let your children go into the toilets alone.
31 januari 2026
Antwoord van Tenpin - Stoke
Hi Emma, thank you for taking the time to leave a review of Tenpin Stoke! We are sorry to hear of your recent visit to us and we would like to look into this further for you. Therefore, can you please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Stoke' Best wishes - Mel
It's okay but can be better
A few of the arcade games was not working, and all of them need a good clean as well. The bowling balls need to be changed and/or cleaned. Lot of them is chipped, even inside where you put your fingers, so I've got 2 cuts on my fingers, even my girl as well. Some of the balls is disgusting, peoples eating and playing in the same time, and using the balls with dirty hands. The music is too loud and boring. Need a better mix.
Pizza was a joke, is like the worst/cheapest frozen pizza you can find. Cocktail is kinda overpriced for the amount of alcohol in it. Otherwise is okay.
3 februari 2026
Antwoord van Tenpin - Stoke
Hello, We appreciate your feedback. We're sorry to hear about the arcade games, bowling balls, loud music, pizza, and cocktails. We'll address the cleanliness and condition of the games and bowling equipment. We'll also review the music selection and pizza quality. We value your comments as we improve our guest experience. We do hope to see you again soon - Kimberley
Staff were pleasant and helpful
Staff were pleasant and helpful, and we all had a good time.
3 februari 2026
Antwoord van Tenpin - Stoke
Hi Andrew, thank you for leaving Tenpin Stoke a fabulous 5* rating and review! We appreciate your feedback and we're so glad to hear that our staff were helpful and pleasant and that you all enjoyed yourselves. We can't wait to welcome you back again soon! Best wishes - Rosie
Antwoord van Tenpin - Stoke
Hi Janet, thank you for the amazing 5* rating and review for Tenpin Stoke! We're so pleased to hear that you enjoyed the venue and hope to welcome you back again soon! Best wishes - Adelaide
Great experince
Great experince, just the deals for family at weekends earlier in the day would be good, but apart from that all good
1 februari 2026
Antwoord van Tenpin - Stoke
Hi Luke, thank you for taking the time to leave a review of Tenpin Stoke. We are delighted to hear that you had a great experience. We are sorry to hear that you were unable to take advantage of some of our offers. Hope to see you again soon.
Take care,
Kirsty
Easy to book and check in
Easy to book and check in
Staff really friendly and helpful
Really clean
31 januari 2026
Antwoord van Tenpin - Stoke
Hey Pamela, thank you for the lovely review of Tenpin Stoke. We are delighted to hear that your recent visit was great and that the team were super helpful in getting you checked in. Hope to see you again soon.
Take care,
Kirsty
Karaoke room!
Genuinely had such an amazing time at one of the karaoke rooms for our friends birthday! It’s actually completely soundproof / embarrassment proof! The only thing I can fault is that when ordering the drinks from inside the room on the screen, to be delivered to the room, they took well over 20 mins to come and we had to keep popping out to check which it’s frustrating when it was a Monday, it was super quiet and we only have an hour in there. Besides that, had so much fun!
5 januari 2026
Antwoord van Tenpin - Stoke
Hey Laura, thank you for the 4* rating of Tenpin Stoke. It's lovely to hear you all had a fun experience for your friends birthday. Your feedback is important to us and we will ensure this is passed on for future improvements.
Take care,
Kirsty
I came 10 mins early as it states…
I came 10 mins early as it states booked in 4 times I asked for the screen to be loaded I was ignored 1 of ur staff who was cleaning the lanes was very rude
20 januari 2026
Antwoord van Tenpin - Stoke
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are extremely disappointed to hear that our team was not very supportive during your stay. We do hope to see you again soon for a much more smoother experience. Our apologies - Kimberley
Antwoord van Tenpin - Stoke
Hello Carole, Thank you for taking your time to leave us an excellent 5* review. We are really pleased to hear that you had a great afternoon with us. We do hope to see you again soon. Many Thanks - Kimberley
Pep and co.
'Twas fun and exciting! We wiggled and wobbled into the bowling alley, and sent off some rockets!!!
17 januari 2026
Antwoord van Tenpin - Stoke
Hi George, thank you for the lovely review of Tenpin Stoke. We are pleased you had a fun time and we hope to see you back again soon.
Take care,
Kirsty
Friendly staff,helpful and a great fun…
Friendly staff,helpful and a great fun atmosphere
16 januari 2026
Antwoord van Tenpin - Stoke
Hi Terence
We're glad you enjoyed your experience with our helpful staff and fun atmosphere. We appreciate your positive feedback and time taken to review us. Hope to see you again soon. Best wishes - Clare
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