Niet geschikt als toeristenboot
Dit kan wel goed vervoer zijn om je gewoon te verplaatsen, maar het is absoluut niet geschikt voor toeristen die de stad eens willen bewonderen vanop het water. Als je van een mooi panorama wil genieten dan neem je beter een daarvoor gebouwde boot.
Binnenin kan je echt niet genieten van het uitzicht. Bruin getinte vensters waar je enkel wazig door kan kijken. Echt triest en ik kon het amper geloven.
Als je goed kan drummen , lukt het je misschien om buiten op de boot te gaan staan achteraan. Maar dan nog zijn er maar een paar plaatsen waar je echt kan genieten van het uitzicht
Oh ja, twee uur wachten tot je op de boot kan is blijkbaar geen uitzondering... Dat is geen service.
Antwoord van Uber Boat by Thames Clippers
Hello,
Thank you for your review. We take all feedback on-board.
We are sorry that the windows were not as clear as you would have expected on one of our vessels during a recent journey. Speed of vessels, incidence of flotsam and jetsam on stems for the fastest and most frequent fleet on the river causes water to spray up to the windows.
Despite vessels being in constant use throughout the day, cleaners assist crews when vessels turn around at North Greenwich to clean the outside including windows so that vessels are in tip-top condition. These tasks are undertaken as often as schedules allow, daily. Duty Managers regularly inspect vessels to ensure areas requiring further action are identified, prioritised and scheduled. All vessels undergo a deep cleansing routine overnight.
We are sorry that your view was marred by the windows.
Waiting times can be affected by numerous factors such as delays, cancellations or heavy footfall on our piers causing our vessels to reach capacity quicker. We appreciate this can make the experience frustrating, however our team members are trained to communicate to all passengers when they arrive on long they may have to wait to board a vessel to their destination. On occasion we find that passengers get on sooner than predicted waiting times.
The team can also track vessels to find out where they are to give everyone an understanding of their service's whereabouts. We also offer information on cancellations or changes to our services on Twitter and Live Departure Screens.
We do recommend passengers speaking to Customer Service Assistants before purchasing paper tickets on how long the current waiting times to avoid disappointment.
We thank you for taking the time to send us feedback which has been shared with our Operations Team.
We hope this does not deter you from using our services once again in the future.
Kind regards,
The Uber Boat by Thames Clippers Team