The Appliance Depot Reviews 

I have Been using This Company for Years and i havent got one bad thing to say about them! Their customer service is wonderful and the Delivery Drivers who have delivered my Appliances every single time have been wonderful and heartwarming. I would definitely Recommend! Thank you so much everyone i cant thank you enough My Wife is So Happy.

Great all round service . Item as described great price delivered on time by good delivery man and I was kept informed at every point by THE APPLIANCE DEPOT staff .I would use this company again.

Scammers. They changed me 80£ and for cancelling the order after my delivery was changed many times and did not need the item anymore

all good apart from poor protection of oven on delivery

I paid £75 for delivery of a fridge freezer,I had to take the day off work,I got a call from the cowboy transport company( that the appliance depot use)saying they had no pallets to deliver the fridge freezer on and they would deliver it the next day so that was another day off work.
This fridge freezer ended up costing me dear no compensation from Appliance Depot,Definitely wouldn't use this mob ever again!
Should've stuck to AO.COM no delivery fee and delivers when they say.

I love my new pink smeg fridge freezer 😍 And at a great price! Very good customer service, communication and delivery. Thank you!

Great Price, good communication (essential) delivery not instant but more than acceptable.

Phoned with delivery time. Arrived when stated. Very helpful and pleasant delivery men. Fridge/freezer arrived as seen in excellent condition. Will definitely recommend.

STAY AWAY FROM THIS COMPANY. they suck you in with "good deals" when it is just damaged used crap. The star rating should go from 5 to -5, more than 20% of reviews are 2 or less must tell you something.

Fast and effecient service. Had a minor issue with missing parts but this was sorted in a timly manner. a very helpful team.

Problems with my graded Smeg range cooker:
Sides far more ‘dented’ than described – more like caved in
Dent back of hob area (not described in listing)
Front foot plate scratched and dented (not mentioned in listing – front described as ‘no damage’ )
No gas hose adaptor or LPG fittings (omitted from delivery on Friday and noticed on Saturday by my plumber)
Door lines uneven (‘no damage’ to front of cooker in listing)

What I was told by AD:
Adaptor has never been missing before – implying I was mistaken
Can’t do anything over weekend – although I did then get another call
Adaptor will be sent 1st thing Monday to arrive Tuesday (It’s Thursday now and I still don’t have it)
Why didn’t you decline the delivery? (I accepted the damage to the sides and even the small dent to the hob as I am not a fussy customer and the damage to the sides would not be seen)
Why didn’t you tell us sooner? (I phoned and sent an email on the Saturday and another one on Monday after telephoning about the foot plate and being asked to send pictures. I only saw the uneven doors on Monday when the cooker had been put in situ and I had a moment to look at it from the other side of the room – not originally obvious in my small hallway)
Maybe I have uneven floors which would account for the uneven doors (?)

Further conversations:
I suggested I could have a replacement and was told ‘no’ – I would be given a full refund.
I was later called by Steve who offered me a replacement saying he had some new Smeg cookers in.
I accepted this after looking at the website, but noticed the one I wanted (albeit same model and grading) was a lower price.
Steve then retracted his offer when I pointed out the price difference and that I would be due a refund – saying that he had put himself out already, wasn’t prepared to refund me (what amounted to £50 in a potential sale of more than £1,000), I was clearly a difficult customer and he couldn’t be bothered with all the paperwork.

I don’t know what Steve’s problem is, but he needs to think about how much all of this has put ME out and I’m sure his boss won’t be too pleased with his lack of business acumen. I was prepared to give the business another chance.

So….I am now waiting in for the cooker to be collected. I have been forced to buy a new cooker from Appliances Online so that I have a cooker for my guests next week. My plumber will need to visit a second time. I will have been without a cooker for a week.

Update after reading response: Your response is inaccurate and misleading. Your oven was in far worse condition than described and I still don't have the hose adaptor....did you ever send it? No I didn't need the LPG kit...so what is your point? But i did need the hose adaptor. You are trying to imply that I am fussy...well shame on you for such a predictable stance.

Fantastic communication from website to email to phone about the delivery time. Driver was very helpful in getting the large fridge into our house, taking it out of its packaging and inspecting. We are also very pleased with the fridge itself which is near perfect despite being graded A.

Great service, managed to deliver sooner than first available slot on website after calling the depot. Very helpful and friendly on the phone. The driver called with the arrival time and was there when he said. Helped me to get it inside. Great service all round

Brought a graded oven as:
-Fully working
-Dents on sides and back (but a fitted oven)
Oven arrived, checked it over but can’t plug in as needs to be wired in, so signed all ok to delivery driver.
Wired it up to test before removing old oven to fit and find the fan on this ‘new fully working oven’ does in fact not work.
Called to make company aware and they sent request to repair company (Dolphin).
4 days later I have a fixed oven. The fan motor didn’t work and a wire was also crushed. I’ve heard it’s sadly common for these companies to sell knowingly broken goods so they don’t have to pay for fix, then they arrange fix once with the customer through manufacturer warranty. I hope this isn’t the case but thought I should put my experience on here. Happy for Appliance Depot to reach out.

I originally reviewed The Appliance Depot straight after I received my microwave, that review is still shown below.

However my opinion has changed. The weekend after I received my built in microwave I went to fit it, and realised that I hadn't taken into account the depth of the new microwave. The new one was a lot deeper, and thus didn't fit in our non standard unit. I checked to see if they had anything suitable, they didn't, so I contacted them first by phone, and was told to email and it will be dealt with on Monday by Anna. I was thinking they would collect when they are next in the area and just charge me for the collection, but no, I got a short and very to the point email, I had to make my own arrangments to return it, I would be charged a £50 restocking fee, the original carriage would also be deducted and if the item wasn't in perfect condition then further deductions would apply (which is fair if I or the courier damage it).

When you buy goods via the internet you have 14 days from date of receipt to notify the supplier you want to return them. Under the Consumer Contracts Regulations they cant charge a restocking fee, they also have to refund their standard carriage charges, and if the item is in the same condition the full amount of the cost of the item. I pointed this out and they agreed to waive the restocking fee, that was nice of them! Considering they cant charge it in the first place! Had they said they could collect for a fee I no doubt would have agreed, even forfeited the original carriage, as it was my fault, but the £50 restocking fee annoyed me.

As for the condition, the goods were supplied in damaged packing (its what they sell after all), thus I didn't trust a courier and I was also a bit wary that they may arrive damaged even if they weren't. I also suspect the cost of a courier would be rather expensive given the size and the weight of the item so I drove the 360 mile round trip and delivered it myself.

The staff that received it were very helpful, and polite, they thoroughly checked the microwave, signed my paperwork and let me take pictures of it. I received a confirmation email that the refund had been processed on the Monday, and the full amount was credited back to my card in a few days.

Their T&C on their website incorrectly state that that their terms comply with regulations, when they clearly don't on quite a few items.

I've changed my review from 5 stars to 2 stars, it would have been 1, but as the staff were helpful on the day of return, and the funds credited back quickly and correctly I feel 2 is appropriate.

Original review.

Excellent service, I was contacted the day after I placed my order to let me know the delivery date, and likely time. Was kept up to date via phone calls and emails, with a call the day before confirming that I was the second delivery of the day and roughly what time it would be. Delivery driver was great as well, got a phone call about 10 minutes prior to delivery, right on schedule. Can't fault the delivery service.

Excellent service unable to visit showroom due to flooding but bought on the Internet Excellent customer service and delivery will definitely buy from them again.

Comunicated well on the order and delivery. Called me 30 minuites prior to delivery, and the delivery man was very helpful

Competitive prices and quick to organise delivery followed by a speedy delivery. Clear concise instructions. Would highly recommend.

The team at The Appliance Depot have been great with us. We had a problem with an appliance we bought from them but the problem was not of their making. They have been absolutely fantastic in trying to get things sorted for us. I would have absolutely no hesitation in purchasing from them again, nor would I hesitate to recommend them to anyone else. Service as it should be. Thank you to all at The Appliance Depot :) Steve

IVE MANAGED TO DOWNLOAD THE VIDEO ON GOOGLE PROVING I WAS NOT SWEARING AND THAT THEY LIED! AND GUESS WHAT THEYHAVE NOT RESPONDED TO MY VIDEO I SENT THEM. PLEASE AVOID THIS COMPANY. We got a smeg oven from them.It came so dirty it had the old owners dinner still in it. It didn't always work and made such a noise that we were forced to get them collect it. On collection I was once again one man collecting it. Thankfully my husband was home! The gentleman collecting it dropped it of the pavement onto one of our cars. Thankfully not a neighbours. When John the the manager called he was just rude! Asked why I was filming not helping I politely advised him of my age and heart condition and that my husband was thankfully here to help. John's attitude was what did I expect from a 2nd hand oven. So I'm out of pocket having paid an electrician to install and the amount of cleaning products used. John had the nerve to ask if I wanted to buy a replacement from them. Please stay away from here and go elsewhere. The whole experience has been vile.

The below reply is a complete lie! I have it recorded and I was not swearing! The car damaged was not on the drive but on the road! It is dented. The only email sent to me was the one asking for the oven to be disconnected! Your reply just proves what a bad company you are. The oven wasn't advertised as dirty. I hope you all sleep well at night knowing you are telling lies. The videos proves no swearing. Not once did he ask me to stop. The mark and dent on car is black not cream. I wasn't offered such a replacement and I wouldn't want another product from them! AVOLD AT ALL COST!

Yet again still lying! Please supply mobile number so I can send the video via WhatsApp. Its not cream and you are obviously saying I'm not telling the truth. The mark is BLACK! give me a mobile number and I'll prove he isn't telling the truth. Video on Facebook

Once again the video is to long to send via email cutting the video is no good! I've tagged your company via Facebook on the full video! I wish I carried on recording outside to prove the lies. I just want my many back and for someone else not to experience the delivery service you offer. Thankfully the car you damaged is old but it could well have not have been. Take this opportunity to rethink your delivery method and give the tools required to your drivers. Next time you can end up with a large claim. On the video your driver mentions not being insured for some things. Please check the video on social media as your reply and my video states to different story's.