The Appliance Depot Reviews 

Stay away from this company they are untrustworthy bad customer service and deliver damage goods they say they will give you a tiny amount of money off and they did not bother doing that. This has got to be the worst company I have ever dealt with.

We ordered a fridge so large it probably has its own postcode. Didn’t measure. Didn’t worry. Foolish optimism fueled by “we’ll build the kitchen around it.”

Enter Ben. 6:30am. Policy explained calmly: they carry fridges up six stairs only. We live on the third floor. Plus internal stairs. Plus hubris.

Ben then casually mentions he’s only ever carried a fridge up stairs once before… for a pregnant woman. I joke to my partner that clearly pregnancy is the missing ingredient here.

Without missing a beat, Ben says:
“Alright mate, deal. You give her a baby, I’ll bring the fridge up. Only condition is you name him after me.”

I ask his name.
“Ben.”
I reply, “That’s my ex.”
Laughter all round. Dawn broken. Spirits lifted.

Ben then proceeds to defy company policy, gravity, and common sense, hauling this absolute unit of a fridge upstairs. When he sees the additional staircase inside the flat, he pauses and says:
“Yeah… one baby’s not enough. This’ll have to be twins.”

Reader, he still did it.

Genuinely hilarious, ridiculously helpful, and the sole reason this fridge now lives in our kitchen instead of the pavement. If Ben ever leaves deliveries for comedy or strongman competitions, I will not be surprised.

Give this man a raise. Or twins. Or both.

Five Stars for Ben, the Fridge-Lifting Midwife.

I took delivery of two inset ovens only to find that both had issues of missing parts meaning they couldn't be used. There was also a large dent in one oven. I telephoned and was asked to email details of the problems and include photos, which I did immediately. Since then I have heard nothing from them. I ended up purchasing the missing parts directly from the manufacturer hence I'm further out of pocket. I would recommend avoiding this company like the plague.

Excellent service. Delivered on time. Superbly helpful customer service... no annoying wait or numerous options to choose from before you get to speak to a human being.

Phoned up to enquire about a replacement oven. A very pleasant lady answered straight away- with no 'press this and that' stacking system!
Order completed within 5 mins. Couldn't be better- and a favourable price!

Advert for induction hob was clear and as described. Great price and kept very well informed by knowledgeable and friendly staff.
Great service and very happy with product.
Keep up the good work!

Great service, excellent value. Highly recommended

I highly recommend applicant depot. Through no fault of theirs, I failed to fully read the description provided for the SMEG cooker I purchased. As such it was more damaged than I expected it to be. One phone call later and I had spoken to the owner, Jon, who couldn't have been kinder or more efficient if he had tried. He offered a small refund to make up for the extra damage which was in my account in under an hour. Truly lovely staff, excellent customer service and a fabulous, brand new, fancy cooker. Happy customer.

Great range of product choice, helpful professional advice throughout, wouldn’t hesitate to recommend

The staff were extremely helpful and efficient. Will definitely use again!

For anyone seeking a helpful and professionally run appliance company that offers competitive deals, I would confidently recommend Appliance Depot👍

Just taken delivery of a Bosch fridge freezer. Was described as graded, and being in perfect condition. But packaging was tatty.
Very happy customer as it is in perfect condition and for a great price. Excellent service. Helpful, friendly staff and delivery was on time.

Good quality appliance at a great price.

Hello
Just want to say a massive thanks placed order for gas hob needed this urgently they could not have been more helpfully posted with a next day guarantee thumbs up and five stars.
Thank you

The wife convinced us to go for a new Siemens fridge freezer from the Appliance Depot. For once she was right! Top notch customer service and a great product. Sensing my vulnerability we also acquired a Bosch washing machine soon after. Prompt, free delivery. Kitchen looking great at last.

I recently purchased a Neff Washer / Dryer with a saving of £400. It was new in box not ex- display or damaged stock. I shopped around and The Appliance Depot price could not be beaten.
The purchase was straight forward and the delivery guy was very helpful.
I can not recommend this company highly enough, I will be using again in the future for electrical appliances.

30/08/25: I ordered a used combi microwave from The Appliance Depot with 3 months warranty.
08/09/25: the microwave was delivered. I was advised to check it ASAP to report any damage or faults.
22/09/25: a qualified electrician fitted, but after a few days it became apparent that unit had a faulty panel, and possibly a fault with the microwave.
01/10/25: I reported the faulty appliance to Appliance Depot (AD) on 01/10/25 via email, and asked to return the unit. I did not feel comfortable keeping an appliance that costs over £1500 knowing that it had faults, and only 3 months warranty.
03/10/25: I chased AD again, as I had not received any sort of acknowledgement of my return request.
04:10/25: AD offered to repair the fault.
04/10/25: I declined the offer of a repair, as I had lost faith in this particular appliance, and didn’t want to risk a further fault developing after the remaining 2 months warranty had expired. I asked AD to process a return and refund.
07/10/25: I chased AD again, not having heard anything from them, and suggested that surely they had a documented returns process that should be straight forward to implement.
10/10/25: I chased AD again, not having heard anything from them, and expressed my disappointment in AD’s post sales customer service.
13/10/25: I chased AD again, not having heard anything from them. I advised that I would contact my credit card company and seek some legal consumer advice. I also told them I would be documenting my experience in this review today.

Let’s see what happens next. I think The Appliance Depot is a trustworthy company, until there is something wrong with an appliance they have sold. They prefer to only show /advertise /ask for reviews on reviews.co.uk, as AD has a more favourable overall reviews rating there. However, even on reviews.co.uk their “Refunds Process – Difficult” and “Returns Process – Could be Better”. Personally, I wouldn’t risk buying a “graded” nor “used” product from AD again – too much money to risk, and not worth the stress.

Bought Smeg tap which was squeaking, another one was sent with squeaks and dent. I sent an image and email to the company but had absolutely no response. Gave up on them and bought tap elsewhere. I would be careful buying from them. I bought sink which was fine but taps are faulty.