The Appliance Depot Reviews 

After seeing my review, they called me immediately and told me they won’t repair the product and just give me my money back. They also blamed me for the damage now. The team lacks integrity and professionalism. No wonder why so many businesses don’t succeed anymore.

The delivery man was polite & very efficient excellent service

Brilliant company to deal with, got a call morning after ordering to arrange delivery. They give a 30 min heads up but managed to give me an hour.
Got updates from driver Ben as to his whereabouts. Fantastic service from Ben who safely got my fridge into position.

Great service great communication driver friendly helpful and the 👌 best

Great service from start to finish. Mickie kept us updated with delivery times and managed our expectations. Very friendly. Fabulous product and amazing customer service from all staff. Thankyou.

LOVELY LADYS LAURA AND AMY AND CHARLIE AND DELIVERY DRIVER MICKIE ALL PROFESSIONAL AT THERE JOBS

Easy to order.great communication with company and driver called 15mns before arrival then brought the device right inside the house.Very friendly and helpful staff 😀

Fantastic Service, very easy to order online, had a call from Irena to confirm the delivery date,Driver MICKIE called me 30mins before arrival and turned just up before that. MICKIE the driver was really helpful and bought the item all the way in. Great Service

Excellent delivery, helpful, respectful and responsive.

Driver was very helpful and knowledgeable
Thank you

Great delivery by lovely guy. Service was really good. Telephone call to arrange delivery at date that suited and telephone call on the day to let me know what time they were arriving.

Brilliant delivery by Mickie, cheerful and helpful and extra phone call beforehand. Than you

I bought a Freezer from this company about a year ago.
The first thing that went wrong was; a note on the machine saying some thing was wrong, didn't say what ?
Contacted The Appliance Depot, they said that I should contact their warranty company. Which I did, they came & fiddled about, & somehow removed the notice. But didn't know how they did it ? They suggested that the temperature was set too high. It was set to - 24, [as received by Appliance Depot]. They reset it to - 18.
At minus - 18 the contents were almost melting, the top of the freezer was just about OK, the bottom of the freezer was less than freezing.
I reported back to Appliance Depot, they said it wasn't their problem, & to get back to the warranty people, also to contact NordMende in Ireland the supplier to Appliance Depot.
I got the warranty company in again, & again twice. I had to put down the temperature to - 24. At this temperature it was freezing at top, but at the bottom.
We put some bread at the bottom, it was mildew after 2 weeks.
The warranty company, said that it may need a flush & refill of the liquid that does the freezing ? This never happened. They also said that they had sent a message to NordeMande to refund our money.
I contacted Appliance Depot again to let them know about this.
Their comment [ as usual ] we haven't heard from them, we can't do anything until we do, you will have to go back to them.
I contacted NordeMende, they pushed me back to the warranty company, & the warranty co. have now ignored me.
I am now stuck with a freezer, where only half is used.
I am considering taking The Appliance Depot to the small claims court, [ I have taken a company to the small claims court before, & won, but never got my money. ]
So I really do not know what to do.
But if anybody is thinking to buy from The Appliance Depot, think twice !!!!!

DO NOT USE THIS COMPANY. Dreadful customer service. Their driver arrived at my property at 5:35am and caused significant damage to my property in his vehicle, which I witnessed and took photographic evidence of immediately. I spoke to their team, who were at first very helpful, but when it came to rectifying the issue, they refused. Their driver Ben denied all knowledge and would not accept responsibility and their manager Steve has refused to accept responsibility despite the overwhelming evidence. Having been a regular customer, I will not be shopping here again and have shared this very poor experience with others.

Bought a used dryer. Used it 3 or 4 times and already leaking out of the bottom.

Called up for help and they aren't willing to do anything. Sales assistant was rude.

Had a range cooker delivered on 20 th Dec,can’t remember the delivery man’s name but he was excellent . So helpful and cheerful even though he had driven from Leicester to Swansea .He is an asset to your company . Cooker was as described and very well packed and protected . Would recommend this company

Not great. Bought a very expensive Smeg cooker which went wrong within a few months. They fixed it but it has had the same problem again and now it's just over a year old so no warranty. Had to phone them 20 times to finally get to the point where they suggested I call Smeg direct but because it's a "graded" appliance Smeg won't touch it.
DO NOT BUY GRADED APPLIANCES FROM THIS COMPANY.

Don’t use them if i could I wouldn’t even give them 1 star, they had us chasing around all over the place trying to sort out the faulty appliance, we bought a Bosch washer dryer from them it was faulty, Bosch offered to send them a voucher to replace it but they was not interested, don’t know why but obviously the customer doesn’t matter, the site looks great but don’t trust them buy elsewhere.

I fell for their photos and ended up buying an appliance that was heavily dented at the back—definitely not what they call "cosmetic damage." I decided to return it and they made me pay for their delivery fees, a £50 "relisting" charge, and the cost of a courier to get it back to their warehouse. Roughly £200. A terrible, barely legal shop.

We ordered a hood (kitchen ventilation system), which in theory was the same as the one which was broken in our house. We have waited over two weeks for delivery! Upon receiving a parcel we found out it is much smaller model. We wanted to return as unused (unpacked!) item within 24h of delivery, and we have been informed:
1. £30 delivery charge is non refundable (understandable)
2. There will be extra charge for a return of £50
3. We have to pay for a courier back with an insurance.

So out of £180 purchase we stay out of the pocket for over £100 even though we return it under online return rights within 14 day limit- sounds way too excessive and dodgy.

To AD, I strongly recommend to improve your customer service experience or stop selling online.