Scam, had to contact the bank and get it reported a month later to get my money back. Sent over multiple emails to different email addresses in relation to the company and had absolutely no response.
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Lees wat reviewers zeggen
Returned my first order as I was unhappy with the quality of the product (basketball with very poor panel joints, glue not holding and rough cuts around edges of panels -$100 ball i might add), receiv... Toon meer
Bedrijf heeft geantwoord
Absolutely horrible customer service no tracking updates. Have emailed customer support twice. No response spent $250 packages apparently coming separately already paying for my order and I don’t have... Toon meer
Bedrijf heeft geantwoord
My son has glassy ankles and needed ankle braces rather quickly. The Baller Store could have simply processed the order however they thought there was something a little odd about this order and made... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Shop McDavid Leg Sleeves, Spalding Basketballs, Basketball Gear, Training Equipment and more at Australia's Best Online Basketball Store.
Contactgegevens
2067, Sydney, Australië
- orders@theballerstore.com.au
- www.theballerstore.com.au
2,2
Slecht
56 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service- I messed up my order…
Excellent service- I messed up my order and the store sorted it out immediately. Great response and delivered quickly. Thanks
30 december 2021
Products are excellent
Products are excellent, and the post sales service from Sal was awesome, ApplePay screwed up my delivery option and Sal was all over it as soon as I emailed it through.
17 augustus 2021
Whole experience was excellent
Whole experience was excellent. i sent a email to query the product before purchase which was replied within the hour. After placing the order on the Wednesday I queried would i receive it by the end of the week.The store made sure i did by sending it out via express post at no extra charge. Great customer service. Job truly well done.
27 juni 2021
Excellent service every time I purchase…
Excellent service every time I purchase . Highly recommend
3 juni 2021
Excellent customer service
Excellent customer service. I ordered what I thought would fit and the owner Sal reached out to make sure it's the right fit then sent me the correct size for my McDavid protective knee pads. Fast shipping.
28 mei 2021
Best buy and excellent service
best buy and excellent service
Quick delivery time and good quality products
25 februari 2021
Being asked to write a review before…
Being asked to write a review before product has arrived is weird. Also giving a 10 day window timeframe as expected delivery seems very old fashioned. ......cheers I have updated my rating to reflect service received, but I would have preferred more accurate delivery updates than being asked straight away to write a review. Yes the product itself I am very happy with, but I had purchased the product before and knew the quality I should be receiving.
22 februari 2021
Antwoord van The Baller Store
Thanks James for the updated review. In the future, if there is any urgency in receiving your order, just reach out and we'll do everything possible to make it happen. I know many of my customers will attest to that. I'm glad it was delivered way earlier than the 10 day window initially communicated by the courier. Will look into the wording of the review request to see if it can be made clearer. Thanks for buying from The Baller Store.
Good service but instructions would have helped
Pleased with the service. You responded quickly to my questions. Annoying that you cannot phone to ask questions. My Spalding never flat ball came a bit flat. I enquired and was told you ship balls 80% inflated. Instructions on the box warn you not to changed the pressure in the ball by pumping it up or releasing air as it is guaranteed for a year without needing air. Very confusing. Was eventually informed by your customer support that I needed to pump it up to the right pressure.It would have been good if the instructions had come with the delivery.
18 december 2020
Antwoord van The Baller Store
Thank you for the review. Valid point. We'll definitely take that on board with dispatching Basketballs, interstate.
Great service and was dispatched and…
Great service and was dispatched and arrived in super quick time.
11 december 2020
I am happy to find this product
I am happy to find this product, happy with the price and the delivery process. Thanks
22 oktober 2020
Overseas order
Ordered from overseas, no problems encountered. Delivery in Aus took a couple of days.
Good experience
8 oktober 2020
Hard to find products and Reliable
Only place that was selling the SKLZ product I wanted and delivered on a Sunday. I will definitely use them again.
14 september 2020
Review zonder uitnodiging
Product price was competitive and was…
Product price was competitive and was delivered within 3 days. Very happy 👍👍👍
4 september 2020
Review zonder uitnodiging
Product is great and service was awesome
31 augustus 2020
Review zonder uitnodiging
Excellent
Excellent. Great product, easy to order, got it quick.
6 augustus 2020
Review zonder uitnodiging
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