The Cosmetic Boxes - Uk Reviews 37

Recently made a purchase with The Cosmetic Boxes - I had a pretty tight turnaround and they were able to deliver, which was a huge relief!! The team loved our customised paper bags, they looked exactly how we wanted them to. Super happy with our purchase and they were able to quote a great price too. Leo Arden was exceptional throughout! Thank you very much - we will be working with you guys again :)

The review is on hold pending a solution

Was simply browsing and Jack's name came on my screen offering help. He helped, very good.

Thank you very much for your help Kevin. A prompt, polite and professional response to my initial query.

Thanks for the help Lewis,efficient and friendly service. I’d recommend.

I recently had the pleasure of dealing with Lewis from the customer service team, and I couldn’t be more impressed. From start to finish,
He was friendly, patient, and incredibly knowledgeable, making the entire process smooth and stress-free. It’s rare to find someone who genuinely cares about their customers, but Lewis certainly does, and it made all the difference.

Thank you, Lewis, for your outstanding service—I truly appreciate it! lucky to have you on their team. Highly recommend!

We have been working with The Cosmetic Boxes for over a year now. Lewis Roberts has been our point of contact throughout and we could not be happier.

He is extremely patient and professional. Any change is accommodated without any fuss.

Very pleased with Lewis and The Cosmetic Boxes!

Great customer service and lovely boxes.
I can totally recommend this company

Live assistant Kevin Saptel was quick and responsive, answered my questions and instantly offered help with a design query I had. I havent had the pleasure of ordering any products yet. However, im sure the ordering process will be just as pleasureable and prompt. I can confidently recommend the company to my clients, seeing how responsive they are. Thank you!

Excellent customer service by Ron. He was willing to service an unconventional request, which I really appreciated.

- Saleh

Daisy is the most understanding and helpful contact person and the management is very flexible, too. Excellent customer service. The quality of the paper is amazing and the designer and production team is always open for changes when you need it. A pleasure to work with them. :)

Great communication and customer service from Henry, really appreciated the assistance.

Henry is amazing! Send me many example pictures which are very helpful! Amazing and perfect!

Super efficient sales assistant. I dealt with a lady called Daisy Grace. She was fast, friendly and made the whole process easy. Really looking forward to receiving my cosmetic boxes.

Henry Williams was super attentive, patient and helpful. Im very pleased and thankful for his assistance.

My experience was very good, as soon as I contacted them, they helped me a lot and I was able to at least solve something that I hadn't known what to do for a long time, and what I liked the most is the consideration they have for small and medium-sized companies when putting their minimum quantity that is really affordable

I was looking around for a supplier of boxes for my skincare brand and had asked quotes from a few. Daisy reached out to me and gave me a quote. Although it wasn't the cheapest she matched the cheapest quote I got. She constantly worked with me during the design stage of the boxes and no matter how many times I requested any changes they were made. The design looked beautiful but I was skeptical how they would be executed. The boxes arrived and they were stunning. Great quality and great execution. I has used another supplier before but these were prettier. I would 100% recommend and looking forward to use them again for my next product development.

Lied to us from the start.
its a .co.uk website but they are not based in the UK.
Stated that they were in the UK. I even asked where their printing office was and they stated London.
The goods came from Pakistan, so took longer than we needed and we paid an express service.
A parcel turned up after the main delivery which they did not clear through customs and has caused issues with DHL which are stil chasing us today after over a year.
Quality was not great either .
I would never use again. Avoid!