There was a slight issue in the order that the company dealt with really well. They really understand great customer service. Thank you.
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Lees wat reviewers zeggen
Very good quality tracks, bespoke made to size, to fit into new extension wide double sliding door. Price tag is also a bonus. I've ordered another set to the living room, ceiling fixing. It's low pro... Toon meer
Bedrijf heeft geantwoord
WOW, WOW, WOW This company deserves a huge shoutout for exceptional customer service. Don't hesitate to use them! I bought some curtain tracks over four years ago and recently found myself needing... Toon meer
Bedrijf heeft geantwoord
Thank you for processing my order so quickly. The custom made tracks arrived super quick, well packaged & are both now fitted to my clients home. Only a minor adjustment (shortening) to length o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Based in the UK, our company specialises in providing top-quality made-to-measure curtain poles, tracks, and accessories. At the Curtain Pole and Track Company, we understand that every window is unique, which is why we offer a wide range of bespoke curtain poles and tracks tailored to your specific needs. One of our standout offerings is our Silent Gliss curtain poles, known for their exceptional quality and noiseless operation. These curtain poles are designed to add a touch of elegance to your windows while ensuring smooth and silent functionality. Whether you have bay windows that require a custom solution or extra-large windows that demand longer poles, we have you covered. Our team of experts is dedicated to helping you find the perfect curtain pole or track that not only fits your windows flawlessly but also complements your interior décor. We believe that the right window treatments can transform a space, and we are here to make that transformation seamless for you. In addition to our made-to-measure curtain poles, we also offer a wide selection of accessories to enhance your window dressing, from finials and brackets to rings and hooks. Experience the difference of tailor-made window solutions with The Curtain Pole & Track Company. Elevate your interior design with our bespoke curtain poles and tracks today!
Contactgegevens
Unit 6, High Wycombe Business Park, Genoa Way, HP11 1NY, High Wycombe, Verenigd Koninkrijk
- 01494 535699
- info@thecurtainpoleandtrackcompany.com
- www.thecurtainpoleandtrackcompany.com
4,6
Uitstekend
814 reviews
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Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Great product, great customer service
Fast delivery, great product and really good customer service. When there was a small issue with the track, Natalie from the customer services team immediately responded and arranged for a new track to be dispatched. Really impressive. I never usually write reviews but this is thoroughly deserved.
3 februari 2025
Review zonder uitnodiging
Antwoord van The Curtain Pole & Track Company
Thank you for your fantastic review! We're so pleased to hear that you were impressed with our fast delivery, great product, and excellent customer service. It’s especially great to know that Natalie was able to resolve the issue quickly and efficiently for you—we’ve passed your feedback on to her, and she was delighted!
We really appreciate you taking the time to share your experience—especially as you don’t usually write reviews! Providing top-notch service is what we strive for, and we’re so pleased we could deliver. If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Have not received my order
1 januari 2025
Antwoord van The Curtain Pole & Track Company
I’m so sorry to hear that you didn’t receive your order when you expected. According to our systems, the order was delivered on 13th January, and the team reached out to confirm this on the 22nd. We’ve followed up again today to ensure this is resolved for you.
If you still haven’t received your parcel, please don’t hesitate to call our office—we’ll be more than happy to resend your order free of charge as quickly as possible. Thank you for your patience, and we’re here to help in any way we can.
Super fast delivery of samples
Super fast delivery of the samples I requested. I love it when firms supply samples as buying fabric online is difficult without checking out the colour in the room it is needed for, and handling the weight of the fabric is so important. Also their tracks seem very reasonably priced so I will be coming back when I am ready.
6 januari 2025
Antwoord van The Curtain Pole & Track Company
Thank you for your lovely review! We’re so glad to hear that your samples arrived quickly and found them helpful. We completely agree—choosing fabric online can be tricky, and being able to see the colour in your space and feel the fabric’s weight makes all the difference.
It’s also great to hear that you found our tracks reasonably priced! We look forward to assisting you when you’re ready to place your order. If you have any questions in the meantime, don’t hesitate to reach out.
Ruth was super helpful with advising…
Ruth was super helpful with advising the correct poles / tracks that would for work the spaces I was looking at. She assisted with putting together the order so I had the correct number of brackets and was very responsive to all my questions. I would remove 1/2 a star for the courier / delivery service which I suspect is a 3rd party as there was no communication until the items were delivered and I was not at home given that I wasn't aware they were being delivered that day. I was lucky a neighbour was able to collect for safe keeping as I would not want bespoke and expensive items being left outside my house which the courier was about to do!
10 december 2024
Review zonder uitnodiging
Antwoord van The Curtain Pole & Track Company
Thank you for taking the time to leave us as 5* review!
We’re so pleased to hear that Ruth provided such helpful and responsive service in advising you on the correct poles and tracks, as well as ensuring your order was complete with the right number of brackets. We’ll be sure to pass on your kind words to her!
We’re sorry to hear about the lack of communication from the courier and the delivery challenges. We understand how frustrating that must have been, especially with bespoke and valuable items. Thank you for bringing this to our attention; we’ll raise this with our delivery partners to improve communication and ensure better handling in the future for our customers.
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Helpful, quality service
Excellent product, easy to fit and very good quality. Good advice and speedy delivery. Thank you.
23 december 2024
Antwoord van The Curtain Pole & Track Company
Thank you for taking time to leave us as 5 star review and for the lovely feedback!
We’re are so pleased to hear that you’re happy with the quality of the product and found it easy to fit. It’s also great to know our advice and speedy delivery met your expectations.
Delivering a top notch service to our customers is our priority and we really appreciate your feedback.
Fantastic service
Fantastic service, great product, very pleased with everything would recommend
21 november 2024
Antwoord van The Curtain Pole & Track Company
Thank you for your wonderful review! We’re thrilled to hear that you’re happy with our service and product. Your recommendation means a lot to us, and we’re so pleased that everything met your expectations. If there’s anything else we can assist you with, don’t hesitate to reach out.
A Pole problem got back on Track
Storm Darragh didn't help, but Ruth was exceptional and the mis-delivered and damaged track replaced instantly.
9 december 2024
Antwoord van The Curtain Pole & Track Company
Thank you for your feedback! We’re sorry to hear that Storm Darragh caused issues with your delivery, but we’re delighted that Ruth was able to assist you and ensure the damaged track was replaced promptly. Your understanding and patience are greatly appreciated, and we’re glad we could resolve the situation for you quickly.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Good but delivery a little fraught
Straight forward process, ordered custom sized curtain rail. Received and it fitted perfectly!
One problem which was the delivery people, not the CPTC. They left the rail and box of parts out on the street after phoning once and then leaving. Fortunately was able to get out and bring before the product was nicked!
19 november 2024
Antwoord van The Curtain Pole & Track Company
Thank you for your feedback! We’re delighted to hear that the custom-sized curtain rail was a perfect fit and that the ordering process was straightforward. However, we’re truly sorry to hear about the issue with the delivery service. That’s certainly not the experience we want for our customers, and we’re grateful you were able to retrieve the package before anything went wrong.
We will pass your feedback on to our delivery partners to help ensure a better experience in the future. Thank you again for bringing this to our attention, and we appreciate your understanding.
Gorgeous curtain pole
Gorgeous curtain pole. Literally the king of curtain poles. I ordered a bay pole a few years back and more recently a straight pole and they are both fantastic, great service thank you
29 oktober 2024
Antwoord van The Curtain Pole & Track Company
Thank you for such a wonderful review! We’re thrilled to hear that you’re so happy with your curtain poles—what a fantastic compliment to call it the “king of curtain poles”! It’s great to know both your bay pole and straight pole have met your expectations over the years.
We’re delighted you’ve experienced great service with us, and we truly appreciate your continued support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Excellent curtain rails…
Second time we have ordered from this company. They are very helpful and easy to deal with. Curtain rails are very good quality
23 oktober 2024
Antwoord van The Curtain Pole & Track Company
Thank you for taking the time to leave us a 5-star review and for choosing us again! We’re delighted to hear that you’re happy with the quality of our curtain rails and found our team helpful and easy to work with. Providing exceptional customer service and top-quality products is our top priority, and it’s great to know we met your expectations! 😊
Placed an order
Placed an order. Order was lost in transit but company immediately re-sent order. Received and item was as desired. Reliable company and excellent top quality products
22 oktober 2024
Antwoord van The Curtain Pole & Track Company
Thank you for taking time to leave us a review! We’re sorry to hear about the initial issue with your order being lost in transit, but we’re glad the team resolved it quickly for you. It’s great to know the replacement arrived and met your expectations! If you need anything else, don’t hesitate to reach out!
Excellent fast service.
31 oktober 2024
Antwoord van The Curtain Pole & Track Company
Thank you for your review! We’re thrilled to hear you were pleased with our fast service. If there’s anything else we can assist you with, don’t hesitate to get in touch.
Really easy to find what I wanted
Really easy to find what I wanted, and excellent customer service.
26 september 2024
Antwoord van The Curtain Pole & Track Company
Thank you for the great feedback! We’re so pleased that you found it easy to locate exactly what you were looking for on our website, and that the customer service you received was top notch!
Providing a smooth experience and helpful support is important to us, so it’s great to know we met your expectations. If there’s anything else we can assist with in the future, don’t hesitate to reach out.
Can’t fault
Delivered on time. Good communication. Pole works really well. What a difference it makes. This pole is straight but it’s encouraged me to look at a curved one for our bay window.
24 oktober 2024
Antwoord van The Curtain Pole & Track Company
Thank you for leaving us a 5* review! We’re happy to hear the pole was delivered on time and is working well for you. It’s great to know it’s made such a difference! If you decide to go for a curved one for your bay window, we’d be more than happy to help with that.
The curtain poles
The curtain poles, fixings, rings and finales are exactly the quality I wanted - lovely
29 september 2024
Antwoord van The Curtain Pole & Track Company
Thank you for your feedback! We're pleased to hear that the poles, fixings, rings, and finials met your expectations for quality. If there’s anything else we can assist with, please feel free to reach out.
Antwoord van The Curtain Pole & Track Company
Thank you for your feedback! We’re glad to hear you’re happy with both the product and our service. If there’s anything else we can assist you with, please feel free to reach out.
The track arrived promptly.
4 oktober 2024
Antwoord van The Curtain Pole & Track Company
Thank you for your review! We're glad to hear you’re pleased with the product and our service. If there’s anything more we can do for you, don’t hesitate to let us know.
Good quality item very pleased with it.
29 september 2024
Antwoord van The Curtain Pole & Track Company
Thank you for your review! We’re glad to hear you’re pleased with the quality of your item. If you need any further assistance, feel free to reach out.
Professional company with excellent…
Professional company with excellent customer service. Would not hesitate to recommend. Our Silent Gliss was exactly the right length and bend. Thank you
22 september 2024
Antwoord van The Curtain Pole & Track Company
Thank you for your kind words and recommendation! We’re delighted to hear that you’re pleased with the Silent Gliss track and that it was the perfect fit. It’s great to know our team could provide the level of service you expected. If there’s anything else we can help with, don’t hesitate to reach out.
The main concern was a curtain rail for…
The main concern was a curtain rail for the bay window, but this all went swimmingly. The fitting of screws for the ceiling and the setting up was all easier than expected.
Overall we were surprised at how straightforward it all was.
19 september 2024
Antwoord van The Curtain Pole & Track Company
Thank you for your review! We’re glad to hear that the bay window curtain rail installation went smoothly and that setup was easier than expected. It’s great to know the process was straightforward for you. If you have any more projects in the future, we’d be happy to help.
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