Very helpful customer service from Cath helping me through the cyclescheme process from quote to dedelivery. Rich was great when I popped in to collect the bike going through how it all worked and som... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My family and I have purchase 3 e-bikes from the Electric Bike Shop Harrogate over the last 3 years. The service and support has been absolutely excellent UNTIL the manager Alex left the shop (and... Toon meer
Bedrijf heeft geantwoord
The Nottingham store provided and maintain our bikes. Mark helped us choose the perfect bikes, Chris offers friendly customer service and Nathan is a master of repair. Thanks guys!
Bedrijf heeft geantwoord
Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Electric Bike Shop
Geschreven door het bedrijf
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Geschreven door het bedrijf
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contactgegevens
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, Verenigd Koninkrijk
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4,4
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic service from a friendly team.
Fantastic service from a friendly team.
24 juni 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received fantastic service from our friendly Nottingham team.
We really appreciate your support and hope to see you again soon.
Kind regards,
The Electric Bike Shop Team
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear that your order arrived as described, well-packaged, and with quick delivery.
Kind regards,
The Electric Bike Shop Team
Brilliant service.
This is the second review for the electric shop, popped in for some info and a question about my headstock clicking, instantly the engineer looked at my bike and made some adjustments to stop the fault yet again excellent customer service.
Can highly recommend.
20 juni 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for taking the time to leave another 5-star review! We’re delighted to hear the team were able to quickly investigate the clicking from your headset and get things adjusted for you.
We really appreciate your continued support and recommendation.
Kind regards,
The Electric Bike Shop Team
Staff excellent and very knowledgeable
Staff excellent and very knowledgeable, couldent do enough for me!
20 juni 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Cardiff team.
It’s great to know the staff were knowledgeable and went above and beyond to help. We really appreciate your kind words.
Kind regards,
The Electric Bike Shop Team
Quick delivery
Quick delivery, well packaged, kept me updated on progress, recommended, A *
1 juni 2026
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your order arrived quickly, was well packaged, and that you felt well informed throughout the process.
Thank you for the recommendation and the A* rating!
Kind regards,
The Electric Bike Shop Team
Dealt with someone called Simon
Dealt with someone called Simon. Who was very helpful with me getting a cycle to work scheme bike. Was able to help me reserve a bike low in stock. And was given a refund once the cycle to work scheme came through. Haven't got the bike yet but everything has gone very smoothly so far.
19 juni 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Simon was able to help you through the Cycle to Work process and secure a bike before stock ran out.
It’s great to know everything has gone smoothly so far. We hope you enjoy your new bike when it arrives, and thank you again for choosing The Electric Bike Shop.
Kind regards,
The Electric Bike Shop Team
Free delivery
29 mei 2026
Antwoord van The Electric Bike Shop
Thank you for the 5-star review! We’re pleased to hear you were happy with the free delivery service.
Kind regards,
The Electric Bike Shop Team
Really good team super helpful and know…
Really good team super helpful and know there sh&t
Many thanks for you continued support and help
12 juni 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’ve found the Harrogate team so helpful and knowledgeable.
Many thanks for your continued support—it’s greatly appreciated, and we look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
There was a problem I needed solving…
There was a problem I needed solving and this was done very quickly and in a friendly manner.
1 juni 2026
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear we were able to resolve the issue quickly and in a friendly manner.
We appreciate your kind words and support.
Kind regards,
The Electric Bike Shop Team
Very helpful staff who you feel are…
Very helpful staff who you feel are there to get the right bike for you within your budget.
1 juni 2026
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the Nottingham team helped you find the right bike for your needs and budget.
We appreciate your kind words and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Great bike service: thanks Gabe
Gabe was great servicing my wife’s e-bike. So nice dealing with a chilled, helpful and competent person.
He also gave some useful brake-fettling tips.
Thanks Gabe - proper job :)
4 juni 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear that Gabe provided such great service for your wife’s e-bike and shared some useful maintenance tips, too.
He’ll be really pleased to hear your kind feedback. Thanks again for your support – proper job indeed!
Kind regards,
The Electric Bike Shop Team
I recently purchased a Cube Reaction pro 800 plus accessories
I recently purchased a Cube Reaction Pro 800 along with a helmet, lights, and gloves from the online store through "cycle to work scheme". The order took around 3–4 weeks to arrive, which was a little longer than I expected but somewhat ok, Everything arrived in good condition.
The bike itself has been excellent. The Cube Reaction Pro 800 is well built, rides great, and all components worked perfectly straight out of the box. Assembly out of the box was straightforward, and I've had no issues with performance so far.
The helmet, lights, and gloves were also good quality and exactly as described. Overall, I'm very happy with the products and the bike has been a pleasure to ride.
The delivery time could have been a bit quicker, but the quality of everything received made it worth the wait. I'd happily recommend both the bike and the accessories.
15 mei 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’re enjoying your Cube Reaction Pro 800 and that the bike and accessories all arrived in good condition and met your expectations.
We’re sorry the delivery took a little longer than expected and appreciate your patience. It’s great to know the quality of the bike and accessories made the wait worthwhile.
Thank you for your recommendation, and we wish you many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
New to the world of electric bikes
New to the world of electric bikes, but Kurt has taken time to listen to what we need and guided us through our choice and purchase. We brought the bike home today! Really appreciate the care in choosing the bike, and happy to know that we have all of them at the Harrogate E Bike shop behind us if we or the bike, needs help. Many thanks! Peter & Cal
12 juni 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol store throughout your Cycle to Work purchase.
Tiren and the rest of the team will be really pleased to hear your kind feedback. It’s great to know we were able to help you understand everything and make the process straightforward.
Thank you for your recommendation, and enjoy your new e-bike!
Kind regards,
The Electric Bike Shop Team
I took my bike in to the ebike shop for…
I took my bike in to the ebike shop for a quick check over. Dom was great and carried out a thorough check. All the staff were great and very professional 👏
12 juni 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear that Dom was able to carry out a thorough check of your bike and that you found the Gloucester team professional and helpful throughout.
We really appreciate your kind words and support.
Kind regards,
The Electric Bike Shop Team
Incredibly helpful and friendly
I purchased my EBike with them, through the cycle to work scheme and they were nothing short of fantastic throughout.
The entire team was incredible, special thanks to Tiren, who really helped me understand the ins and outs.
Would highly recommend!!
5 juni 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Bristol store throughout your Cycle to Work purchase.
Tiren and the rest of the team will be really pleased to hear your kind feedback. It’s great to know we were able to help you understand everything and make the process straightforward.
Thank you for your recommendation, and enjoy your new e-bike!
Kind regards,
The Electric Bike Shop Team
Old lady buying an electric bike…
Not from Solihull but visiting my daughter. They were marvellous with their advice. I said I would try locally in Norfolk and they were okay with that. However, Norfolk failed me, they were over £200 more expensive, so my daughter contacted Solihull branch and they agreed to send me one! Brilliant service! And one of the staffs Mum live 5 miles flown the road from me!
23 mei 2026
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear the Solihull team were able to help and provide honest, helpful advice without any pressure.
It’s great to know we could assist even after you returned home, and we’re pleased we were able to get the bike to you at a competitive price.
Thank you again for your support and kind words.
Kind regards,
The Electric Bike Shop Team
Great Staff and eBikes
We recently purchased two Estarli eCargo L20s from Electric Bike Shop and couldn't be happier — largely thanks to Tiren, who made the whole experience exceptional.
When one of the bikes was out of stock, Tiren went the extra mile to advocate on our behalf and ensure we received the latest updated version, so that both bikes matched rather than leaving us with two different models of the same bike. The wait was a little longer as a result, but the team made sure we were looked after by throwing in some additional accessories — a lovely touch that didn't go unnoticed.
Beyond the sale, Tiren actively provides feedback to manufacturers to help improve the bikes for future customers — which tells you everything about his commitment to the product and the people buying it.
If you're thinking about getting an e-bike, ask for Tiren. You'll be in very good hands.
7 juni 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’re so pleased with your two Estarli eCargo L20s and the service you received from our Bristol team.
Tiren will be especially pleased to hear your kind feedback. We’re glad we were able to secure matching bikes for you and that the additional accessories helped make the wait a little easier.
Thank you for recognising the effort that goes into supporting customers both before and after the sale. We really appreciate your recommendation and wish you many happy miles on your new bikes.
Kind regards,
The Electric Bike Shop Team
What great shop staff
What great shop staff. Happy to spend time answering my questions and no pressure to buy from them at all. That in itself was enough for me to place my order.
22 mei 2026
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Gloucester store.
We believe choosing a bike should never feel pressured, so it’s great to know the team took the time to answer your questions and help you make the right decision. Thank you for placing your order with us.
Kind regards,
The Electric Bike Shop Team
Two weeks since I ordered still not…
Two weeks since I ordered still not received my order 👎🏻👎🏻👎🏻👎🏻👎🏻
20 mei 2026
Antwoord van The Electric Bike Shop
We’re sorry for the inconvenience caused.
The part was dispatched from our supplier’s warehouse but was subsequently returned to the sender after the carrier was unable to complete the delivery. We have emailed you directly with further information and the next steps required, and we are currently awaiting your response.
Kind regards,
The Electric Bike Shop Team
Honestly a great experience at the Bristol Bike Shop
In this tribute, I would like to especially mention Richard, who was very kind and patient with me throughout the purchase process and afterwards. He also answered all my silly questions. I don't like to take up other people's time, but when I had a problem, Tiren was always willing to help me, often for free. You can also discuss all aspects of cycling with him, because this is his life too. I don't know the others that well, but the Bristol team is definitely a very nice bunch!
18 november 2025
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a great experience with our Bristol team. Richard and Tiren will be especially pleased to hear your kind words.
We’re always happy to help, and it’s great to know you felt supported throughout your purchase and afterwards. Thank you for taking the time to share your experience.
Kind regards,
The Electric Bike Shop Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.