Very helpful customer service from Cath helping me through the cyclescheme process from quote to dedelivery. Rich was great when I popped in to collect the bike going through how it all worked and som... Toon meer
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My family and I have purchase 3 e-bikes from the Electric Bike Shop Harrogate over the last 3 years. The service and support has been absolutely excellent UNTIL the manager Alex left the shop (and... Toon meer
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The Nottingham store provided and maintain our bikes. Mark helped us choose the perfect bikes, Chris offers friendly customer service and Nathan is a master of repair. Thanks guys!
Bedrijf heeft geantwoord
Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Electric Bike Shop
Geschreven door het bedrijf
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Geschreven door het bedrijf
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contactgegevens
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, Verenigd Koninkrijk
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4,4
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1K reviews
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Antwoord van The Electric Bike Shop
We’re sorry to hear you were disappointed with the service you received and apologise that we fell short of expectations.
Your refund has now been processed. We’re sorry again for the experience you had and appreciate your feedback.
Kind regards,
The Electric Bike Shop Team
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received friendly service and really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Great pre sales with fantastic after sales service
Great pre sales advice before buying two bikes - the after care is superb! Thanks particularly to Simon who is always super knowledgable and helpful.
9 mei 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with both the pre-sales advice and the aftercare you received. Simon will be really pleased to hear your kind feedback.
We hope you enjoy your new bikes, and thank you again for your support.
Kind regards,
The Electric Bike Shop Team
I have never seen any worst customer…
I have never seen any worst customer service like them. Specially Bristol shop. They don't even pickup any call
8 mei 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
We’re sorry to hear you’ve been disappointed with your experience and apologise if you’ve had difficulty getting through to the Bristol store.
This certainly isn’t the level of service we aim to provide. If you still require assistance, please contact our Customer Service team at info@theelectricbikeshop.co.uk, on 0117 452 6571, or via WhatsApp on 07354 744370, and we’ll be happy to help.
Kind regards,
The Electric Bike Shop Team
Extremely well informed and thoughtful …
Extremely well informed and thoughtful staff who take the time to ensure you get the right bike to match the rides you plan and that you leave the shop having been shown how to get the best out of your bike. A very happy new bike day! Served by Richard and Tiren
7 mei 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Richard and Tiren took the time to help you find the right bike and ensured you left feeling confident using it.
We really appreciate your kind words and hope you enjoy every ride on your new bike. Happy new bike day indeed!
Kind regards,
The Electric Bike Shop Team
An update on my experience after receiving the back and using the retail outlet
Ordered the bike on the 23rd of April 2026 as it was showing in stock for shipping between the 28th and 30th of April and showing in stock on the website. Email received on the 25th of April to say the order was being processed and would now be delivered between the 29th of April and the 1st of May. Have contacted the online chat twice since to be told that these dates are not accurate and that the bike is due to them “any day” now. Not the level of service you expect when spending £1400 on a bike and certainly not the experience I was expecting.
Still to date, no idea when I will receive the bike.
I have an update on using The Electric Bike Shop.
I was unfortunate enough to have an accident on the supplied bike and had to take this to the Nottingham Store on the 12th of June 2026. Was told by a very pleasant chap that the new forks needed are usually on a 3-4 months lead time but he had managed to get a pair ordered and these would be delivered into them on Wednesday the 17th.
Fast forward to the Wednesday and I rang the store to see if these had arrived. The person answering the phone explained that they were very busy and could be tell me if these had arrived. Fair enough I thought, I will ring tomorrow as they seemed really busy and they were very polite to me on the call. I rang the next day to be told the same thing, no forks and they are busy but someone would most certainly ring me back on the following day (Friday) to let me know when the parts would be here and when my bike will be ready.
Nobody has the courtesy to call me back so I decided to use the WhatsApp customer service chat to see if they could illicit a response on my behalf.
This was on Saturday the 20th and they assured me the shop would contact me and keep me advised. It is now Wednesday and I am still none the wiser when the parts are arriving or even when I am getting my bike back.
I can handle the period of time I will have to wait it is the discourtesy of not advising me that I find very annoying.
6 mei 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for your feedback, and I’m sorry for the frustration caused by the delay to your order.
Our Customer Service team investigated the order, contacted you directly with an update, and provided a revised timeline for delivery. We also worked with our warehouse team to ensure the bike progressed through the final preparation stages as quickly as possible prior to dispatch.
I appreciate that the communication and original estimated dates did not meet expectations, particularly for such an important purchase, and I’m sorry for the disappointment this caused.
Tracking details will be provided once the bike has been collected by the courier.
Thank you again for your patience while we worked to resolve this for you.
Kind regards,
The Electric Bike Shop Team
Electric Bike Co are a Great Company…
I received my Cube Bike Pedals as date promised, and the telephone service is invaluable to me, as am not on internet at home.
Good price and great product.
20 april 2026
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your pedals arrived as promised and that our telephone support was helpful for you.
We appreciate your kind words and are glad you’re happy with the product and price.
Kind regards,
The Electric Bike Shop Team
Antwoord van The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear everything went smoothly and that you had no problems at all.
Kind regards,
The Electric Bike Shop Team
Top class . Delighted
I’m delighted in the entire service provided . Richard in the Bristol branch was a star helping me out and with great advice . Couldn’t be happier . Thanks
30 april 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were so happy with the service provided. Richard will be really pleased to hear your kind feedback.
Thanks again for your support, and enjoy your new bike!
Kind regards,
The Electric Bike Shop Team
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you were happy with the service, pricing and prompt delivery.
Kind regards,
The Electric Bike Shop Team
I ordered various items on line
I ordered various items on line, and received them promptly, all in order. This was my first dealing with The Electric Bike Shop and I'm sure it wont be my last.
13 april 2026
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your order arrived promptly and everything was in order.
We appreciate you choosing us for your first purchase and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Great service
Although the wrong bike was dispatched the error was quickly corrected . I contacted by phone and within 24hours the wrong was collected and the correct one delivered. Great service.
14 april 2026
Antwoord van The Electric Bike Shop
Thank you for the 5-star review! We’re sorry the wrong bike was initially sent, but we’re really pleased we were able to resolve this quickly for you.
It’s great to hear you were happy with how it was handled. We hope you enjoy your new bike!
Kind regards,
The Electric Bike Shop Team
ebike shop Nottingham
So old (!) I needed assistance to keep on the road for a few more years. After research and budget considerations, I opted for Tenways cgo800s which Tenways say is for commuter + gravel use (as per youtube videos). Carbon belt drive, no chain etc. Good spec and very reasonably priced. Slight issue with chafing front brake disc, bit like a hearing test for us, mudguard? brake disc?? Revisited shop and sorted quickly. Great customer service and very polite and helpful staff. On the road again. Many thanks to all at the Electric Bike Shop Nottingham.
28 april 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the Nottingham team were able to help you find the right bike and get you back on the road quickly.
It’s great to know the issue was sorted promptly and that you found the team helpful and polite. Enjoy your Tenways and many more miles ahead!
Kind regards,
The Electric Bike Shop Team
Great service
Great service, love the product! My item was dispatched straight away and communication was great throughout. Will purchase through this company again. Thanks.
13 april 2026
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you love the product and that dispatch and communication met your expectations.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Fantastic customer service
I would highly recomend buying your bike from The Electric Bike Shop, I purchaced a really good quality bike at an excellent price, unfortunatly it was damaged during delivery. The customer service department could not have been more helpful sourcing and suplying us with replacement parts which we were able to fit easily.
15 april 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for your feedback and recommendation. We’re really pleased to hear you’re happy with the bike and the support from our Customer Service team.
We’re sorry the bike arrived with some damage, but glad we were able to source and supply the replacement parts quickly for you.
Kind regards,
The Electric Bike Shop Team
Absolutely pathetic service!!!
Absolutely pathetic service!!!! Avoid these at any cost!!!
Bought a pair of pedals, and receiced wrong model.
Contacted them through email and explained situation.
Jack Foley - Replied to me: "I do apologise for this, the information I have here is clearly wrong. If you could please let me know the dimensions of the package, I can issue a returns label. This will allow it to be dropped off at a local courier point at your discretion."
One mont later Issue still not resolved, chased them several times with no luck and no response from them!!
3 april 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
We’re very sorry for the lack of response and the delay in resolving this — this isn’t the level of service we aim to provide.
We apologise that the returns label was not issued when it should have been. This will now be actioned today, so you can return the item without any further delay.
Thank you for your patience, and we’re sorry again for the inconvenience caused.
Kind regards,
The Electric Bike Shop Team
Fantastic service today from the staff…
Fantastic service today from the staff at West Bridgford. Very helpful, friendly and excellent knowledge of electric bikes. Would definitely recommend this company.
25 april 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you had such a great experience at our West Bridgford (Nottingham) store. It’s great to know the team were helpful, friendly and knowledgeable.
We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
It was quite an enjoyable experience
It was quite an enjoyable experience. Tyrem helped me out by explaining each function in detail and ensuring I understand them. I highly recommend anyone looking to switch over to an ebike to visit once. I will certainly.
25 april 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you had such an enjoyable experience at our Bristol store. Tiren will be delighted to know his detailed explanations helped you feel confident with your new e-bike.
We really appreciate your recommendation and look forward to seeing you again.
Kind regards,
The Electric Bike Shop Team
Excellent service
Excellent service, could not have been more helpful both with advice and working around my awkward schedule for picking up the bike.
16 april 2026
Review zonder uitnodiging
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the team could support you with advice and work around your schedule for collection.
We appreciate your kind words and hope you enjoy your new bike!
Kind regards,
The Electric Bike Shop Team
The e bike that I wanted at a good price
The e bike that I wanted at the best price I could find it was well shipped and packaged and from my personal experience I would recommend this company highly.
3 april 2026
Antwoord van The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you found the bike you wanted at a great price and that it arrived well packaged.
We truly appreciate your recommendation and hope you enjoy many miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
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