Dont waste you're time on this sorry ass company they dont give a shit about their customers. Use Island roots they will ship you're order next day. Hemp collect starts a clock when you order.....y... Toon meer
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Lees wat reviewers zeggen
I tried their live resin THC The Craft Caramels and they are very dangerous. They are soo good and no skunky after taste. The effect is very mellow, relaxed, overall great feel. Wouldn't know how cust... Toon meer
Bedrijf heeft geantwoord
1st time customer here - excellent products and experience! Purchased a few of the small count sample packs. Nice experience, balanced between relaxing and energy. My only complaint - I've tasted the... Toon meer
Great products, but the pricing model and subscription program on their site thehempcollect.com is not stoner friendly with lots of gotchas. Their subscription program advertised as 30% off seemed li... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wholesale B2B manufacturer servicing the greater US.
Contactgegevens
Verenigde Staten
- www.thehempcollect.com
3,1
Gemiddeld
249 reviews
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This is my first order
This is my first order, shipping was fast and I was surprised to see samples included which is great for return business! Once I placed my order the charge on my card showed “The Hemp Collect” instead of “IHC LLC” not sure what happened there. I’m looking forward to trying my first order and the samples!
31 december 2024
Review zonder uitnodiging
Antwoord van IHC
Thank you for this review! We are excited for you to try it too and we appreciate you giving us a try. Welcome to the MHCo community! Keep us posted ^_^
Black sheep
The black sheep blue cookie pods stop working when they have about a gram left, so I have been texting with the company about this issue and every time I send them what they request they just request something else. I just think they don't want to stand behind the product. So if you are looking to buy the black sheep blue cookie I say don't you will not get what you paid for. Your reply said you were replacing , well I have seen anything, I also told your customer service that they intended on replacing do not replace with the blue cookie, to replace with the lemon diesel, that I have had no problem with. So I'm still waiting.
26 december 2024
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Antwoord van IHC
Hi Brenda, we stand behind our products, and ultimately, we did come to agreeing to replace your vape so we hope you'll reconsider this review. Our first step is to validate the issue isn't user error or fixable (sometimes there's a clog from vape being too cold or being exposed to extreme heat in a car). Many times we can resolve the problem easily so we start here. When we can't we happily replace product that has a hardware issue (which is rare). We are sorry you were frustrated by our process and we really appreciate your feedback regardless.
Trial sizes are amazing option!
I love that I've been able to do trial sizes so I can find what I want with the potency and effects I want. This has led me to now by the larger bags and containers! The taste is great, no complaints at all, absolutely love them!
25 december 2024
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Antwoord van IHC
So happy to hear you found your gummy and we are glad we were able to get you one you love! We REALLY care about every customer experience and we appreciate your feedback. We spend a lot of time thinking how we can make the best experience for our customers including having sample sizes to make it less risky and easier for people new to these products / and our company to find their fit. We're glad this was found helpful!
Our first order in :)
Our first order from them came in and it was perfect!! The products taste amazing and do the job!!
23 december 2024
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Antwoord van IHC
Thank you for taking time out of your day to leave us this feedback we genuinely appreciate it and you for being a part of our community! We are here to help if you ever need anything. A human answers our phones ^_^
Hi quality product at an affordable…
Hi quality product at an affordable price.
1 december 2024
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Antwoord van IHC
We are passionate about making the best products and keeping them affordable so people can have safe, quality and not be in a tight place because of it. We hope our products bring you joy and rest. Thank you for being a part of our community!
I love that this doesn’t make me drowsy…
I love that this doesn’t make me drowsy the morning after I smoke it, it helps me focus and gives me more energy then an energy drink so thank you for you’re company and helping me become the best version of my work self, much love sent ❤️
3 oktober 2024
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Amazing product and delivery was so…
Amazing product and delivery was so fast. Keep it up
23 november 2024
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Customer service is top notch
Customer service is top notch, shipping is lightning fast and herb is quality, fan for life!
18 november 2024
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Genuinely impressed
Genuinely impressed. I ordered some live resin edibles and we're blown away at the quality!! Received my order in only a few days and when I opened it I was shocked!? Not only did they give me a free sample (so few companies do that these days) but they also gave me a discount on my next purchase and there was a hand written note!
3 november 2024
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Privacy Concerns
Originally I had a decent experience with this company. However when I was trying to educate myself on current practices they basically accused me of trying to risk their business when I was simply trying to understand what changed in the industry to prompt the changes they made. I also feel it's weird to call a customer without explicit permission. I do feel the changes they've made are an invasion of privacy which is more important to me than purchasing their products.
12 november 2024
Review zonder uitnodiging
Antwoord van IHC
Hey there! I'm not sure who you spoke with or what the question was, but we pride ourselves / and are built on / a foundation of transparency and exceptional customer experience so this is disappointing to read. I'm the founder, and I personally review negative feedback to ensure we are delivering on our values. I'd really love to understand your experience in more detail. We have cookies on our website to understand user experiences so we can continuously improve the site experience; this data is not shared with anyone and is private and secure. Please give me a call if you are open to it, I'm happy to give you free product for the feedback and would be grateful to understand this situation in more detail. Thank you for taking time to leave the review and bring this concern to our attention. We truly value your privacy and do not take this lightly. You can call or text our support line and ask for Von, 503-438-6783. Thanks again.
This is my second order and it’s…
This is my second order and it’s because the quality of the first one was higher than anything I could find locally.
Enough said!
12 november 2024
Review zonder uitnodiging
Couldn’t be easier
Couldn’t be easier - standard shipping took four days from Oregon. Going to try EVERYTHING.
Not crazy about the flavor of “Sour Tangie). Very effective however. Gave me a free treat too!
1 november 2024
Review zonder uitnodiging
Antwoord van IHC
Hi Dennis, we have a dedicated customer support team that is educated on cannabis and CBD products and has comprehensive understanding of our brands. Please feel encouraged to give us a text, call, or chat on the site to confirm flavor before a purchase. Flavor is so subjective and we are happy to point you to the right flavor based on your preferences! Long term we are setting up a trained Ai chat bot with all of our product specs and flavor notes for the fastest response to these types of questions but we are here now and then to always be of service. Thank you for your feedback and for giving us a try. We appreciate you being a part of our community!
Happy Customer for life
I think this company is outstanding. The shipping is fast. Quality is amazing. Taste, texture, effects all amazing. The packaging is cool and I just can't say enough good things about these guys. Absolutely love this product. ❤️.
7 november 2024
Review zonder uitnodiging
Antwoord van IHC
Wow, we are blushing. Thank you so much for such an incredible review. We don't want to sell products- we want to steward plant medicine acceptance and wow every customer with an exceptional experience. Please always feel encouraged to offer any feedback that percolates up so we can continue growing to make your experience with us always be the best. Wishing you a blessed 2025 friend, thanks for being in our community!
The ordering process was easy and I…
The ordering process was easy and I felt secured. The delivery was quick and I was notified of my order whereabouts. When I received it was complete and nicely packaged. Thank you, joe v
6 november 2024
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Incredible products
Incredible products, I have a higher tolerance, and normally buy from the dispensaries here in CA but I figured I’d try something I can ship to my doorstep and I’m completely blown away by how strong their carts are. The packaging is also incredible quality, and they include gummies and discount codes sometimes.
26 oktober 2024
Review zonder uitnodiging
Got the starter kit for 50 bucks…
Got the starter kit for 50 bucks definitely worth it
25 oktober 2024
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I love the D9 focus gummies
I love the D9 focus gummies, they help me feel relaxed and productive at the same time. Also thank you for the sample 😊
16 oktober 2024
Review zonder uitnodiging
Customer service and product quality are POOR
Community Manager CZ lied and said he put in a note for a cold pack with my order, he didn't. Another hags hemp company trying to make a quick buck, cutting corners using low quality dark plastic in their new pods so you can't see how much oil is left.
If its even oil.....I've bought probably 5 or 6 pods and had 1 that was pretty good, all the rest low quality and lacking cannabinoids.
Buyer beware
3 september 2024
Review zonder uitnodiging
Antwoord van IHC
Hi Bill- this is such a bummer to read! Im the founder and we have been in the open market space since it began in 2018 and before that we were in cannabis. I can assure you we are one of the highest quality companies in this space and the way we harvest and make our live resin is above even the standards of dispensary grade products. In blind tests many times over our products have won out dispensary and competing brands in our space on both flavor and effects. In addition to whats inside- our hardware is the best in the industry. We spend a lot of time validating our hardware to ensure the best across the important factors including having the lowest fail rates, safe metals and all the other specs that matter. I can assure you CZ is passionate about his role in customer satisfaction and you can read reviews to see the level of care he brings our community. If the cold pack was missed this was an accident which is rare but can happen and for that- Im truly sorry we missed an opportunity to wow you. Id love to learn about which product you had and see if we can remedy this experience. If you feel open to it please contact us and ask for me, Im Von the founder. Id love to see what you were after and send you a free product to get us on the right track here. Thank you for taking time to leave this invaluable feedback. Our support number is 503-438-6783.
Ordered easily
Ordered easily, received a fast confirmation, paid regular shipping, got update on my order. I also received an update with tracking info and then got my medicine in less than 48 hours! Fresh, Awesome product. The Hemp Collect is a Professional and reliable company that I will use again!
29 augustus 2024
Review zonder uitnodiging
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