We ordered a publication in January 2026 and did not receive it. We wrote to the IET twice requesting an update and they have never given us any courtesy of a reply. We thought we were doing the rig... Toon meer
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The web site was very responsive and informative. It tells you step by step what to do next and how to access the information available on their site.
Bedrijf heeft geantwoord
Lynn was amazing and very professional in swiftly responding to my enquiry and providing the needed support. Cheers!
Bedrijf heeft geantwoord
I found an error message when I login to "MyIET" account to renew the membership. People from IET is nice and helpful, they make response to me immeidately. However, our IET website and login are very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the IET and we inspire, inform and influence the global engineering community to engineer a better world. As a diverse home across engineering and technology, we share knowledge that helps make better sense of the world in order to solve the challenges that matter. It’s why we are uniquely placed to champion engineering.
Contactgegevens
Futures Place, SG1 2UA, Stevenage, Verenigd Koninkrijk
- +44 (0)1438 313 311
- communications@theiet.org
- www.theiet.org
3,5
Gemiddeld
26 reviews
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Institution of Engineering and Technology Membership
Lynn was amazing and very professional in swiftly responding to my enquiry and providing the needed support. Cheers!
7 juli 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Great to read this has been your experience and our team met you with a professional and swift response – we’ll pass this onto Lynn. Thank you for taking the time to drop us a review.
Always good quality
Helpful, intelligent, information is always of the highest quality, which is increasingly important in a world full of AI generated 'facts'
22 juni 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for sharing – as an independent voice for engineering and technology it’s important we can cut through misinformation and provide credible and relevant insight and thought leadership.
The web site was very responsive and informative...
The web site was very responsive and informative. It tells you step by step what to do next and how to access the information available on their site.
29 juni 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
We’re glad your website experience with us is such a positive one - receiving feedback like this really does help ensure we are delivering the best online experience for our members and customers and importantly where we can continue improving.
I had an excellent experience with the…
I had an excellent experience with the IET membership application process. The requirements were clearly explained, communication was professional, and I appreciated the support provided throughout the process.
4 juni 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Welcome to the IET – we hope this is the start of a long, successful and rewarding journey as part of our engineering and technology community.
IET Publication Non-Delivery
We ordered a publication in January 2026 and did not receive it. We wrote to the IET twice requesting an update and they have never given us any courtesy of a reply. We thought we were doing the right thing ordering from the publisher themselves but a valuable lesson learnt.
31 mei 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
We’re sorry to hear the publication hasn’t reached you and that you didn’t receive a response when you followed up, it’s not the experience we want to provide, and we want to get this sorted for you.
If you’re able to contact us at hello@theiet.org with your order details, we’ll make sure this is looked into and resolved as quickly as possible.
A very good experience joining the IET
A very good experience joining the IET, the communication was fast and helpful and made the application process go smoothly.
29 mei 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for taking the time to leave this review - great to hear your joining experience was a positive one and that the process felt smooth.
We’ll share this with the team, as it’s always good to know the communication is landing well.
Excellent service
James and Lynn was very helpful in helping me to purchase the ties. Various options were recommended. They were very patience and helpful. Thank you very much.
5 mei 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for taking the time to leave us a five-star review - we’ve passed your feedback to James and Lynn – we know the team are great, but it’s even better to hear it from our members and customers.
Professional registration process not fit for purpose
My experience with the IET professional registration process was extremely disappointing. My application took nearly two years, with slow communication and unclear, inconsistent guidance throughout.
The advice from PR advisors was poor—often generic, contradictory, and not tailored to my actual experience, which unnecessarily prolonged the process instead of helping resolve issues.
As a non‑British‑born applicant, I also felt that my experience was not properly understood or valued. While difficult to prove outright, the way my background was handled raised real concerns about bias and lack of inclusivity.
Overall, the process felt inefficient, bureaucratic, and unsupportive. For a professional body of this standing, I expected clearer guidance, fairer assessment, and significantly shorter timelines.
30 april 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for sharing your feedback - we’re sorry to hear about your experience and understand how frustrating the length and lack of clarity in the process can feel.
The delay you experienced was linked to a major CRM system upgrade last year, which temporarily paused some registration activity and created a backlog. We recognise the impact this had and have a clear action plan in place to improve timelines, guidance and communication, supported by both our professional staff and a growing, diverse panel of trained volunteer assessors.
Equality, diversity and inclusion are central to our professional registration process. Applications are assessed against defined competencies, and international experience is valued and taken seriously. Any concern that an applicant’s background has not been properly understood is treated with seriousness and reviewed accordingly.
If you would be willing, we’d welcome the opportunity to discuss your experience directly. Please contact communications@theiet.org to arrange a call with our Operations Director, Warren Bath.
The I.E.T is Broken.
The I.E.T. is constantly upgrading its systems, which appear to be constantly broken. This is a bad example for an institute that promotes technology don't you think?
12 april 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for taking the time to share this view. Maintaining modern, secure and reliable digital systems is a vital part of supporting our members and protecting the integrity of our services. As technology, security standards and member and customer needs evolve, regular system upgrades are essential for us to ensure our platforms continue to meet those expectations.
We work hard to plan these improvements carefully, communicate openly when changes are taking place, and keep any disruption to an absolute minimum.
Feedback like this is valuable in helping us improve how we manage and communicate future updates. If you’d like to share specific experiences or suggestions, our team would welcome the opportunity to discuss these with you. Please email membership@theiet.org.
I do not really know why the I.E.T exists.
I do not really know why the I.E.T. exists. It serves no purpose. Also, contacting any one there is very difficult. The I.E.T. is just a pointless club that requires very little proof by "members" of their skills and capabilities. It claims to be "professional", what exactly does that mean? It is run by amateurs and volunteers. Why? It used to be respected when run by competent staff. Now it is just a shambles.
2 april 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for taking the time to share your perspective. We’re sorry to read that your experience and perception of the IET has left you feeling disappointed.
The IET exists to support engineers and technicians at every stage of their careers, helping to uphold professional standards, provide independent assessment of competence, and contribute to engineering knowledge and policy for public benefit. Professionalism, in this context, relates to ethical standards, peer review, continuing professional development and recognised registration pathways.
We recognise that contacting us should always be straightforward, and if that hasn’t been your experience, that’s something we take seriously. Your comments around accessibility and clarity are valuable and help inform where we need to improve.
The IET is supported by a dedicated mix of professional staff and volunteers, many of whom are experienced engineers giving their time to support the profession as a whole. That said, we understand that perceptions matter, and we’re sorry that this hasn’t aligned with your expectations.
If you would be open to discussing your concerns in more detail, our team would welcome the opportunity to listen. You can contact us initially via membership@theiet.org.
Super Support by IET Membership team
I was late for paying the annual subscription fee , then again had few hiccups during payment process, but thanks to quick and quality assistance received from IET membership team, managed to pay before the deadline. Greatly appreciate IET membership team !
29 maart 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for sharing this with us. We understand that subscription renewals don’t always go to plan, so we’re really pleased the Member and Customer Engagement team was able to step in and support you at the right moment and their assistance helped you complete everything before the deadline. Your feedback is truly appreciated and has been shared with the team. If you need any further help in future, they’re always happy to assist at membership@theiet.org.
Thanks Lynn in helping me resolve the…
Thanks Lynn in helping me resolve the login and payment issue with my IET membership. His prompt response and clear guidance made the entire process smooth and hassle-free.
21 maart 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
We’re glad to hear that Lynn was able to step in and support you with both the login and payment process, and that their guidance helped everything come together smoothly. We’ve shared your comments with the team, who’ll really appreciate the recognition. If you ever need further help with your membership, our Member and Customer Engagement team is always on hand at membership@theiet.org.
Issues updating personal information
Had some issues updating my personal information during my fellowship application to IET. Contacted their customer relations and they swiftly responded with the solution needed. Very friendly and pleasant.
18 maart 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for taking the time to share your experience. We’re really pleased to hear that our Member and Customer Engagement team could support you so promptly and help resolve the update to your personal information. It’s great to know the service felt friendly and reassuring during your Fellowship application. If there’s anything further you need at any stage, the team will always be happy to assist at membership@theiet.org.
Excellent Support from the IET Member Relations Team
I had a very positive experience with the IET Member Relations Team. While trying to complete my membership payment, I initially faced a technical issue with the invoice link. After contacting the team and sharing the error details, they responded professionally and provided prompt support, which helped me complete the payment successfully. I truly appreciate their responsiveness, professionalism, and excellent customer service. Thank you to the IET team for your support.
16 maart 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for sharing your positive experience with our Member and Customer Experience team, and for taking the time to leave a fivestar review.
We’re glad the team were able to resolve the issue with your invoice link quickly and guide you through completing your payment. Providing quick and clear support is really important to us, so it’s great to know this reflects your experience with us.
Thank you again for your feedback and for recognising the team’s professionalism and service.
We had an excellent enrolment experience…
Just wanted to say that I just enrolled my son as a student after speaking to an incredibly helpful person (Amy) who couldn't do enough to support us. He's not really eligble to join at the moment as he's at A level and trying to determine what he's interested in. Hopefully the issues experienced by others will be resolved in time.
16 maart 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for your fivestar review and for sharing your son’s enrolment experience. We’re delighted to hear that Amy was able to support you so well - we have passed on your feedback.
It’s great to know your son is exploring his interests at this stage, and we’re pleased we could help guide you through the options even though he isn’t yet eligible for membership. We’re always happy to support students and those considering a future in engineering and technology.
Thank you again for taking the time to share your experience.
Pay PM Opp By Link CRM:0402395
I found an error message when I login to "MyIET" account to renew the membership. People from IET is nice and helpful, they make response to me immeidately. However, our IET website and login are very "Old style" and not user friendly that make me have not a good experience. I dont understand why error message can display for at least a week after the upgrade!! My actual rating is: 5 stars to IET staff, zero to IET web system. Thanks
25 februari 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Thank you for taking the time to leave a fourstar review. We’re really pleased to hear that our team were able to support you quickly.
We’re also grateful that you’ve shared your experience of the login process. We understand how important it is for members to move through this smoothly, and we’re sorry that this wasn’t the case for you. As you’ve highlighted, we have recently made site upgrades which temporarily impacted login. Your feedback has been shared with our user experience team, who log and address any issues that appear after updates, so we can keep the platform running smoothly.
Thank you again for your patience and for highlighting both the positive interaction you had with our colleague team and where we can continue to enhance our online experience.
Extremely Poor Handling of CEng Application
I am providing feedback regarding my experience with the IET Professional Registration process.
I submitted my CEng application in November 2024. As of today, 11 January 2026, I have still not been invited to a Professional Review Interview. This is a delay of over 14 months with no clear timeline or resolution.
During this period, I have contacted IET multiple times by phone and email. Each time, I have been told “we will update you soon,” yet no progress has been made. I was repeatedly informed that there is a lack of available interviewers. As an applicant, it is not reasonable to wait indefinitely due to internal resourcing issues.
I also requested a refund due to the excessive delay and lack of service delivery. This was refused, with the explanation that the system had been updated — which does not address the failure to deliver the service I paid for.
Overall, this process has been poorly managed, lacking transparency, and extremely disappointing. I would not recommend the current IET CEng application process to other engineers unless significant improvements are made to communication, processing time, and customer service.
I hope this feedback is taken seriously to improve the experience for future applicants.
11 januari 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
We’re really sorry to hear this has been your experience - your feedback is vital in helping us improve the Professional Registration process, and we want to assure you that changes are already underway, with a clear action plan in place to do so.
The delay you’ve experienced was due to a major Customer Relationship Management (CRM) system upgrade earlier last year, which required pausing registration activity and created a backlog.
Our current volunteer assessors and interviewers have been brilliant in supporting during this time and we will be onboarding hundreds more volunteers in 2026 to bring the significant improvements you are hoping for. Professional Recognition is an incredibly important component of our membership offering and the improvements we are putting in place will benefit yourself and others in the process.
Most, including yours, are now in the final stage of scheduling - however to give you an accurate timeline and resolution, we’d like to offer you a direct call with our Director of Operations, Warren Bath, to discuss your personal case.
Thank you for your patience and support. If you’d like to discuss your application or arrange a call with Warren Bath, please contact: communications@theiet.org
A hyped up membership based…
A hyped up membership based organization, they themselves don’t know their standards of membership, the application process is tedious and uncertain, you get asked to provide 1000 proofs in the era where a linkedin profile can tell a person’s professional story, they need you to provide them with an org chart? Seriously? Another funny thing is, they charge you upfront for membership fees, and then they weigh your application. Big joke!!!
6 januari 2026
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
We’re sorry to hear about your experience - we’re committed to making the membership process as clear and straightforward as possible, and your feedback helps us improve. To maintain the integrity and recognition of membership, we do require certain evidence to verify professional status. If you’d like to discuss your experience or get support with your application, our membership team is here to help - please email membership@theiet.org.
Very disappointed
IET promotes itself as a professional institution, but my experience was disappointing. I tried to register professionally, and the process was unnecessarily difficult. Getting in touch with customer support staff was extremely hard, with poor communication and limited guidance throughout.
I have been working as a Service Engineer for many years and expected my experience to be properly acknowledged. Instead, the process felt more focused on fees and payments rather than supporting engineers or recognizing professional competence.
Overall, it gave me the impression that everything in this institution is about money rather than professional development. Because of this experience, I decided to cancel my membership.
18 december 2025
Review zonder uitnodiging
Antwoord van Institution of Engineering & Technology
Hi Marius,
Thank you for your feedback. We’re sorry to hear about your experience.
If you would be happy to, we’d like to discuss this more with you, to understand how we can further improve. Please email communications@theiet.org and we can arrange a call with our Operations Director, Warren Bath, to discuss.
Thank you.
Check your volunteers and staff!
Unless you are a MAN dont expect to do well. Barrier after barrier. If youre looking to register, DONT!!!!!!
17 december 2025
Review zonder uitnodiging
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