Initially we purchased shoes online through a third party website and were informed that the order would be fulfilled by the Online Shoe Shop Ltd. we were given a delivery date range which was outsid... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Bought a pair of boots from this company, through Amazon. As some comments gave concerns about sizing, I tried them on as soon as they arrived the next day. The fit was perfect. Some weeks later, whe... Toon meer
I was extremely doubtful, given the record of online clothing sales, but was very pleasantly surprised that these were top quality shoes. The only negative is that there are no shoes with leather sole... Toon meer
I ordered some wellies for the wife, however next day I received an email stating these wellies out of stock until March. However they issued a full money back immediately and apologised for the incon... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Online Shoe Shop Ltd is a family-run footwear specialist with roots in the UK footwear trade since the late 1970s. Proudly connected to the UK’s finest footwear institutions, we’re renowned for our ability to present sophisticated and progressive designer collections alongside elegant interpretations of classic footwear — all available online for customers who value quality, fit and timeless style.
Contactgegevens
69 Wharfdale Road, B11 2DA, Birmingham, Verenigd Koninkrijk
- info@theonlineshoeshop.com
- www.theonlineshoeshop.com
4,3
Uitstekend
91 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Poor quality, poor customer service
Bought a pair of boots from this company, through Amazon. As some comments gave concerns about sizing, I tried them on as soon as they arrived the next day. The fit was perfect. Some weeks later, when the function they were bought for came around, I put them on and part of a side seam gave way. It looks like the glue had been holding the seam although the stitching had only caught the one side of the seam. I contacted the seller and provided photos, which showed the open seam and also that the boots had never been worn outside. I was offered a £5 refund and I could keep the boots. I responded with a request for replacement or refund and, from then, I was ignored.
Like some other reviews on here, this company seems ok, until there is an issue.
28 mei 2025
Review zonder uitnodiging
Quick delivery and good quality shoes…
Quick delivery and good quality shoes and wide range of designs
22 april 2025
Quality manufacture.
Prompt delivery. Wide fitting as advertised. Quality manufacture. Very pleased.
25 maart 2025
Excellent service and value for money
Excellent service, shoes arrived quickly, 3 pairs for my elderly mum to try, 2 pairs returned and refunded no problem, the pair she kept are comfortable, soft leather, likely to be hard-wearing - and incredibly good value for money, thank you
25 februari 2025
Good prices prompt delivery
19 november 2024
Good quality extra wide shoes with fast…
Good quality extra wide shoes with fast overnight delivery
17 november 2024
My feet are in heaven.
This company offers a massive range of footwear all at sensible prices. Communications and delivery are good.
I'll definitely be back.
8 november 2024
Just what I ordered fast delivery and…
Just what I ordered fast delivery and right price
3 oktober 2024
Excellent website
Excellent website, communication and delivery. Very easy and efficient. Will definitely order again. Thank you.
11 oktober 2024
Still waiting on item
Still waiting on item, do receive emails but keeps saying delay on item
6 oktober 2024
Poor customer service
Ordered a pair of boots online, paid, waited 5 days, informed via email order was shipped, same day informed order was ‘out of stock’ informed I was refunded, still waiting 3 days later to receive refund. Great customer service.
5 oktober 2024
Great company to deal with.
Fast delivery, great price, good quality, excellent customer service.
25 september 2024
Exceeding expectations.
I was extremely doubtful, given the record of online clothing sales, but was very pleasantly surprised that these were top quality shoes. The only negative is that there are no shoes with leather soles, but otherwise I am very pleased with the website and with what was delivered.
8 augustus 2024
Product good no updates on delivery…
Product good no updates on delivery till I emailed bk 5 days later but did arrive the day after email need sort updates out
27 juli 2024
Easy site to use and good quality…
Easy site to use and good quality shoes. Good choice of designs and will use the site again soon.
29 juni 2024
Reasonably priced and prompt pain free…
Reasonably priced and prompt pain free delivery. .
15 april 2024
Really simple process
Really simple process. Thd shoes are lovely. Thanks for the good service.
12 april 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.