Thepissedoffbarber Reviews 184

I thought I was buying into a brand that focused on quality,reliability,and good customer service.
Unfortunately my experience of TPOB is far below what one would expect.
I have been in communication with TPOB regarding a replacement blade for my trimmer but it would seem they can't provide me with a replacement which in itself is absolutely terrible customer service.
How can they sell their products without having the consumable parts available??
Avoid this brand if you want quality products,you will be deeply disappointed.

Accidentally put in the wrong address good luck getting customer service to answer or care they said they would contact me when it was returned to sender usps says it returned no contact and out 300 dollars

I rarely leave reviews, but this experience deserves one.

I purchased a T-pob hair clipper for £130, expecting professional-level performance. I’m a barber, so this isn’t just casual use — I rely on my tools daily. Unfortunately, the machine was faulty from the very first use.

No matter how long I charged it, after just a couple of minutes of use, the red light would come on indicating low battery, and shortly after, the clipper would shut down completely. Clearly a battery issue straight out of the box.

I contacted the company and was told to send it back, which I did. After waiting 1–2 weeks, I suddenly received a package back — no email, no explanation, no communication at all. When I opened it, I realized they had sent back the exact same machine without fixing anything. If anything, it’s now even worse. It barely charges, the lights flicker randomly between red and green, and it’s completely unreliable.

I reached out again, and this time I didn’t even get a response.

As a professional barber, I cannot afford tools that fail like this, and I definitely cannot trust a company with such poor customer service and zero communication. I will not be using this brand again, and I will actively advise my colleagues, friends, and clients to stay far away from T-pob.

I ordered a replacement blade for my play trimmer and it had come already put together so as soon as I used it on a client it kept knicking him. I tried adjusting the blade and nothing helped. I've emailed multiple times asking for a replacement or refund and have not gotten a response back. Very disappointed in this company.

"AJ" of TPOB diagnosed that my charger stand, for my clipper, is defective. He did not offer a replacement, and he has never responded to my emails requesting a replacement, though the charger is NOT an "Expendable" part as per the TPOB warranty.

Said my girlfriend looks like a man on social media. Incredibly rude and professional, and if that's how they're comfortable acting as a brand I dread to think what their customer service is like. Awful company

Purchased the TPOB PLAY Clippers, X Trimmers and a magnetic mat for my station. After a few weeks of use, I noticed an internal motor problem with the PLAYs & reached out to TPOB. They walked me through a simple troubleshooting process before completely honoring my Warranty claim. Jin & the rest of the TPOB Support Team were responsive & easy to deal with. The PLAY Clipper is a big hit in my barber school & I will definitely do business with TPOB in the future.

Ordered a clipper comb and paid for express delivery. It never arrived all they would say is that I should chase DHL even after they add on the £1 postage protection fee that you cant remove. They wouldn't refund me so had to escalate it and after showing paypal the emails back and forth the decision was made within minutes and I was awarded a full refund. Dropped them a little email as F U with the refund, definetly avoid them customer service is shockingly bad.
Added bonus because it’s a negative review a request for more information with trust pilot to have the review removed is cute. I can upload the purchase invoice and emails to verify this experience.

I should have paid heed to other negative reviews.
I accidentally ordered the TPOB play trimmer instead of the clippers. I realised my mistake when they arrived.
I left them unopened and contacted the company to see if I could return them and order the clippers as intended.
First message from the company said I would be able to return them and to let them know when they arrived. I messaged back to say they had arrived which is how I knew I had ordered the wrong product.
I was then asked to send a photo of the product to prove it was unopened, which I did.

The reply from TPOB was to offer me a 30% on discount future purchases if I kept the trimmer.
I replied that I would just like to return the trimmer for a refund as I had no use for a trimmer.

The final email again hinted at the mysterious returns label but then told me they would charge a 20% restock fee and the returns process would take 2-3 weeks. I was so fed up at this point I decided to sell the trimmer on and look at different brands for clippers. If a customer experienced this much difficulty with a brand new unopened device I cant imagine how hard it would be to return a faulty or defective item.

It's a shocking way to steal people's money and I had saved for a while to be able to buy nice clippers. I would highly recommend avoiding this company and don't do what I did....... Read and pay heed to the negative reviews.

Ich habe Anfang Januar bestellt und bis jetzt ist das Paket noch nicht einmal auf dem Weg. Meine Stornierungs-Wunsch lehnen sie ab. Ich warte nun bald einen Monat auf die Bestellung.

Ich kann niemandem empfehlen, hier zu bestellen. Der Kundenservice ist miserabel. UK3995

Nie wieder!

Edit: habe mir per Paypal mein Geld zurückgeholt.

I am leaving this review after multiple emails were ignored or dismissed. My order (US65051) was marked as delivered, but I never received it.

Tracking claims the package was delivered to my front desk. It was not. There have been prior issues with packages being mistakenly delivered to a Planet Fitness behind our location. I contacted them directly and they confirmed they do not have my package.

Here is what I have already done:

Checked with neighbors

Searched the entire property

Contacted USPS, who only confirmed the tracking status

Contacted Planet Fitness to rule out misdelivery

The package is missing.

I paid for shipping insurance, yet AJ responded and refused to file a claim or take responsibility. Instead of helping, they stalled and deflected.

Under Maryland law, the seller—not the customer—is responsible for delivery. The seller created the shipping label and holds the contract with USPS, which means they must file the insurance claim.

At this point, I am not interested in a replacement. I want a full refund and to never do business with this company again.

After reading the other negative reviews, it’s clear this is not an isolated issue. Customers are repeatedly left to deal with missing packages on their own while the company avoids responsibility. The pattern in these reviews suggests this is how missing deliveries are routinely handled.

This review is being posted because private communication failed. If this is not resolved, I will be disputing the charge with my credit card company and pursuing legal remedies.

I strongly caution others before purchasing.

Unprofessional and disappointing experience I had a with TPOB that I feel others should be aware of.

I attempted to return an unused Christmas gift in its original condition and followed their stated process. Despite confirming my intent to return, TPOB never sent me the return label, which is required to complete the return. Without the label, I was unable to send the item back.

When I questioned discrepancies in their return policy—specifically that the screenshot shown at purchase did not disclose a restocking fee, while the version they later provided did—my concerns were ignored. Shortly after, my email was blocked, cutting off my ability to communicate with customer support entirely, all while the return was still pending.

Blocking a customer before providing a return label and preventing them from completing a return is completely unprofessional. I acted in good faith throughout this process and was met with obstruction instead of support.

This experience has been frustrating, time consuming, and unacceptable. I would strongly caution anyone considering ordering from TPOB, especially if you think you may need to return an item. Their customer service practices make it nearly impossible to resolve an issue fairly. Order US60219.

Absolutely abysmal customer service. Completely useless product. Order # US60982
I had my hair cut a few weeks ago, and was asking my stylist about the clippers she was using. She said they were from The Pissed Off Barber, and liked how they came with 8 guards at 1/4 size increments for fades, instead of half or whole steps.

That was enough to get my attention (I trim my own beard. So I want a quality product). Well, they came in the mail, and are absolutely nothing like what was advertised. The very sharp blade is the only redeeming feature.
The guards are all over the place. And are not even remotely close to being industry standard sizes. I have been using a Wahl #4 (1/2”, 13mm) for years. The TPOB #4 is well over 1”. The only guards I could use were the .5, 1, 1.5, and 2. There is no 2.5. After 2 it just up whole sizes. So you aren’t actually able to fade anything well.

There is also a crazy loud rattling and vibration from where the blades are hitting the guard. So the blades will either dull quickly, or break the guards.

I contacted the company, and told them about the problem. They asked me to send photos and a video. I did within an hour of receiving their request. 4 days later, they haven’t replied. I just sent another email, yesterday, making sure they got the images they requested. Still nothing. I know it’s a holiday. But after reading reviews from others about this company, I have to say that none of the bad reviews are incorrect or over reactions. This company is terrible at what they do, and should be avoided at all costs

When you criticise one of their products on social media, they either delete your comment or respond like an uneducated child, hurling insults at your mother and sister. All of their products are Chinese-made; they simply slap their own logo on them, and the quality is extremely poor.

If i could id give it a zero stars even negative stars!!! Terrible! Asked them to change the address within a matter of an hour of purchasing due to the address being wrong. They said that they coyldnt anymore due to the label being created. So i called the company delivering the product ups. Called ups and they stated that the company can only do the chwnge of address due to me not haing security access. So then i contacted the owner of the company via instagram dms, he got pissed at me because i told him “sorry to say this but your support team sucks!” He then went on to send me a voice message stating “becore you go saying brodie and sucks ass or rats ass show some f****** respect or you can f*** off!” I then explained to him my situation andhe said ups was lying and showed me how to change the address but i then again told him i didnt have any access. So i left it as that and the product got delivered to the weong address a whole week later and now i cant retreive the package due to the tenant ofthe apartment technically owning the po box because they are renting so i told the suppor tteam of TPOB if they can send me a replacement they then went on to say unfortunately it got delivered and it is out of our hands. But i told them that i right away told them to change the address literally an hour after puechasing! This company is a scam! Dont purchase nothing from them! And ifyou do them good luck with support team and tryingto get replacements and all that !! They wont help you out and give you reasons to you having to figure it out yourself!!! Pathetic company! Ps: I looked at the time stamps from the moment I got the confirmation from ordering the product via email to the point I messaged them via email for the address change, order confirmation was received to me at 9:59 am November 28th, 2025 and I messaged them via email at 10:05 am November 28th, 2025. Also I messaged the tpob owners Instagram DM at 10:19 am November 28th, 2025. They actually responded about 2 hours later, but at that point apparently the order had been “dispatched to ups.” So what you’re telling is that within minutes my order got sent to ups? I don’t think any company has ever done this before.This just to show you guys that they are the ones at fault for not responding in an urgent manner. Also I made sure to make my email to them an urgent priority. Now instead of their team facing the consequences, I have to face them. Do you guys think this is fair to me? Let me know in the messages! Feel free to message me with questions I’d love to answer them!

I get a reply but it didn't mention the fact that I was verbally abused. How is that even ok? Instead it seems like you are justifying yourself.

What about the foul language used against me? What is going to happen about this?

I have proof of how I was spoken to on Instagram by the pissed of barber. I will be reporting this to trading standards.

Been charged 7 quid for next day delivery and received the item over 6 days after

Update : received the good, which was faulty and loud and asked the customer service for a return label, 4 times emailed them and they emailed me with requests like send a photo of item and what's your order number over and over at the end they say we give you %30 discount of your next purchase? Under UK consumer law, Section 9 of the Consumer Rights Act 2015 they must accept your return within 14days of the purchase but... Like I never seen a company like them stay away if you don't want headache,

I’ve been barbering now for over 40 years. I can say hands down that the TPOB PLAY clippers are the best ones I have ever used. Absolutely outstanding. If you haven’t already… get some. So quiet, efficient and very very reliable.

I just bought the Arkiteck blades for my Play clippers. It was advertised that those blades would fit on any of his clippers. When I receive them I took them out of the package tried to put them on my clippers. The screws were too big. I put the screws from the play on them every time they turned on they’d misalign. I put them back in the package. I reached out to customer service 15 messages back-and-forth in a period of one week. They told me first send a video I sent a video told them from message one that I wanted to return they kept on telling me send a video what’s wrong and all of those messages I asked for a return a return a return the final message was you opened the package? We will not be doing a return. I don’t understand. This is ridiculous for some company that is big. UPDATE
Edited Update: Someone else reached out to me in customer service. They said for a one time they will issue the return. Thank you for making this right I totally appreciate this.

ORDER US35821

Ordered 2 scissors from their USA store, thinning and cutting scissors ($40 shipping fee to the UK). The cutting scissors were fine, not the greatest quality for the price but were fine. However the thinning scissors were faulty, they kept pulling hair. Contacted customer support to send them back, however they refused to accept them back initially. After going back and forward for a few days, they only agreed to give me store credits rather than a discount. I have since opened a charge back request, as I know my rights and used to be customer support myself.
It’s a shame really, I really like the brand and their products. Spent a lot of money with them. Wasn’t expecting this from their customer support. Will look elsewhere from now on for my equipment after this experience.
And I will now send back both scissors rather than just the faulty one after what they tried to do.