Thewhitehorseshotel Rottingdean Reviews 

My mother's 77th birthday, Ten guests for Saturday Lunch. We pre-ordered all our meals as requested and paid £50 deposit (which wasn't taken off our bill at the end of the meal). On arrival at 12.30 the staff were polite and helpful. We picked a bottle of wine from their menu. They said the digital handheld system for taking orders doesn't correspond with the physical menus. Eventually they found the wine but had run out, we found a different wine which was nice.

Our meals didn't appear until 13.55! (An hour and a half after we arrived.) We had pre-ordered all our food before we sat down. Three other tables outside who arrived after we did, were all served their food before us. The rest of the restaurant wasn't busy.

When I spoke to a team leader on the waiting staff, she confessed our meals had been accidentally put on hold. When I spoke to the manager he argued with me. Because one of our party had a starter, as if it was our fault. He offered no apology, no customer care. The waiting staff were all helpful and nice but the manager never came back to our table to see how we were, he just avoided us for the rest of the meal.

This whole episode is sad, as we have eaten at the White Horses many times and even though it's not cheap and the wait staff have always been great. My issue is with the manager. His attitude was awful. If he treats the customers that way, what is he like to the staff behind closed doors? I don't know who put him in charge but he does not represent the White Horse or Greene King well at all.

After we left I remembered the £50 deposit, and checked to see if they had taken it on top of our bill, they had taken it as well. When I called to request the deposit back, they said they would pay the deposit back on the card. When I complained about what happened, he said we should have refused to pay the service charge at the end of the meal. I feel sorry for the staff who have to work with him and will make a formal complaint to Greene King. Abysmal Manager. The guests and staff deserve better. Very disappointing.

How can a hotel have no butter and no green tea!!!!! There's a Tesco accross the road!!!

16 of us had the best time at The White Horses restaurant for my company Christmas party last night. Everyone in the party said the food was absolutely fantastic and good value.

The staff were very friendly and the service was also friendly and very efficient.

The ambience and décor are lovely now that the refurbishment is finished. The new place is absolutely beautiful - luxurious and unrecognisable from the old hotel and restaurant.

We will be back for our Christmas bash next year - can’t wait!

Over priced .
Would have given 0 stars for the food if I could. Ordered a burger
Could count the chips in a cup have more fingers on my hand
Burger was soggy No salard not even any lettice in the bun.
Had to ask for sources
Better quality and a lot lot cheaper at McDonald’s
staff did not understand what a shandy was ! we had to wait over 30 mins for the food to arrive. Would not recommend the whitehorses will not eat here again Harverster offers better food.

Only given one star as can't give zero, had 2 adult and one child fish and chips today. AWFUL fish was 1mm thick and hardly there, batter was so big couldn't eat it
Only good thing it was hot

Cost £57 PLUS EXTORTION

Beautiful hotel - fresh, modern and contemporary style. Situated in a charming little village full of character. The room was spotless and the bed very comfortable. I slept wonderfully well and awoke feeling fully restored and refreshed. And with sea views from the balcony. The atmosphere throughout the hotel was fun and everyone working here was friendly and professional-the whole placed exuded a calm, classical tranquility. The restaurant and bar area was welcoming and pleasant and stylishly designed. Spacious and airy. And the food was very good. Plenty of choice. All in all a very pleasurable stay.

My partner & I had dinner here to celebrate my birthday. We were impressed by the venue & the friendliness of the staff. Then it went downhill unfortunately. I had smoked almonds, which were delicious, & my partner had the soda bread with caviar, which he thought was bland.
For the mains, he had the chicken dish but he didn’t enjoy it as it was all tasteless. I had the spinach & pea risotto, which, again, was bland. I started to feel a little ‘off’ so suggested we left. But it was after we returned home that I had a violent reaction to the restaurant’s food - I spent all evening vomiting & having diarrhoea so that was a birthday ruined. I had checked all the ingredients beforehand & they all seemed fine.
I contacted the restaurant when I felt better to let the chef know but I had no response whatsoever.