Z Hotels Reviews 68

Stayed in the Z hotel Liverpool in March staff friendly, room clean.
What they didn’t tell us that they only clean the room and make the beds every other day so 2 tea bags, 2 coffee bags and 2 milk sachets has to last 2 people 2 days, no chance luckily I had brought some with me.
Bed hard, room freezing and the bottle near the wash basin was not hand,face or body wash no it was shampoo.
Also two people staying why not 2 chairs?
Very disappointed and as we go to Liverpool quite a lot believe me I will not stay at this hotel again.

Z hotels Liverpool. A member who has stayed over 80 nights.

Yet the manager lies, does not know how to treat guests. And leaves you without a booked room and on the streets.

I stayed at the Z HOTEL STRAND for the 8th time on 26th February 2026… The reason I go back is not only because the location is perfect & the hotel is lovely..it’s the wonderful staff! Nothing is too much trouble and they are always so warm & welcoming! I’d mentioned it was my friends birthday to see if an upgrade was possible, they made her a little birthday cake from waffles & gave us a cocktails each…above and beyond every time..FANTASTIC

Stayed in the Z SoHo for 2 nights in January with my husband as we were going to Ronnie Scott’s literally round the corner. Booked room with a window, we knew that it wd be small, very comfy bed, great shower, tea/coffee/wine available in cafe downstairs, we didn’t need anything more. We only had hand luggage. Excellent staff, would not find better in a top class hotel. Special mention to Viktor, beyond helpful, super nice guy! Would stay again.

Room too small. Wine and Cheese disappeared after first night. TV programmes archaic or non-existent

I had a wonderful stay at the Z Hotel in Bath in October this year. Fantastic service from start to finish.
Also had a lovely conversation with Norge who works there who provided a great insight into how well Z Hotels look after their staff. This makes sense as content staff members are best positioned to deliver an excellent service. Thank you Z Hotels!!

Good points: The staff were helpful and friendly. The breakfast was nice, and so was the food we had from the limited bar menu. The location is good. Clean linen on bed and clean towels.
Not so good points: The room was small. The toilet was 2ft away from the bed. The bed was pushed up against a wall so I had to climb over to get in! No wardrobes, only 4 hooks sticking out of the wall and four hangers. No drawers, we had to leave our things in the case. No safe. The room was very tired and the bathroom, especially the toilet wasn’t very clean. Air con very noisy all night, even when turned off. Such a shame as the staff were all lovely. We would not return 😢

I’ve stayed here (pre-booked) 3 times this month. Claustrophobic rooms - even the largest ones are not being enough for 2 people. Collapsed hard mattresses. Sinks that don’t hold water. Dodgy power points. Blinds that won’t close. Bathroom door falling off. No tea / coffee (supposed to provide). Variable customer service (lots of staff socialising, not much work getting done, some nice but some rude). No flexibility to move or change bookings - inhumane.

Stayed there for one night on the 16thJuly 2025.
Our air conditioning wasn’t working we call for help with it no one bothered to come.
The shower just leaks into the room very bad design and a hazard if you have a disability also the shower sink and toilet are enclosed with glass so a great surface to land on if you slip over due to the water from having a shower.
We had mobility issues there is a disabled platform at the entrance. No one bothered to even show us how that works. As we struggled with our walkers up and down the stairs at the entrance.
The banging breakfast well I’ll let you decide that for yourself but their banging isn’t exactly my idea of a banging breakfast.

I stayed at the Soho Z Hotel for three nights, shelled out £780 for the privilege, and left feeling completely ripped off and exhausted.

Where do I begin? The shower ran cold, constantly — no hot water at any time of day. But even that was a treat compared to the unrelenting sound of flushing water and sewage pipes echoing through the walls at all hours of the night. Sleep? Forget it.

As if that wasn’t enough, I was “greeted” each morning before 8am by ear-splitting drilling right outside. Thanks for the unsolicited wake-up call.

I raised these issues with reception multiple times, and was met with indifference and zero effort to resolve anything. No apology, no action — just blank stares and a clear message that they didn’t care.

And as a final insult, there was no room refresh during the entire stay — not once. For £780, I expect at least clean towels and a bed that gets made.

This place is a total scam dressed up as boutique. The only thing stylish about the Soho Z Hotel is their talent for overcharging and underdelivering. You couldn’t pay me to come back here

DO NOT GO HERE! CRIMINALS! My bed stunk of urine. The shower was freezing cold - no warm water. When I complained the staff not only denied it and did nothing but were rude, unprofessional, lied to me multiple times - literal cowboys. This place should be shut down and its staff change career

If you want to hear cascades of water from other bathrooms or the rumble of the tube trains stay in room 717 although I imagine all the basement rooms sound like they are flooding. TV did not work either. There was a overhang over the bed so very clostrophobic.

We were given the key to room 344 which had another person staying in it. We went back to reception who didn't seem concerned and gave us a new room 325. That room was grim. The blinds didn't work. The air con broke on the second night and we overheated. Generally very poor service. We stayed in the Bath location

I stayed last week room 818 in Liverpool. The pillows were like sacks of potatoes guaranteed to give neck ache, The toilet wasn't really a toilet but more like open plan wet room with just a glass panel to separate you from other occupants of the room.No privacy in there whatsoever. Ten pounds more buys a room with a window???¿?? Who in their right mind could ever pass such madness in this day and age?I paid a premium price for a very uncomfortable stay....Never again

Love my stays at the Z hotels. Stayed in London Shoreditch and in Glasgow last week. Always good service by friendly staff that have/make time for their guests.
Rooms are sufficient and clean and always good showers.
Love their breakfast and evening nibbles arrangements too.

Last minute booking. Room was modern, clean and well appointed. Staff were friendly. Good experience all in all

Terrible experience, my room had ants. The breakfast was shit.

My husband and I stayed in their bath hotel for one night.
The location was perfect , right in the heart of the city centre and all major tourist attractions within walking distance.
Staff were friendly and helpful, we could not fault them.
Room was small and basic, but what more do you need when you don’t plan on spending much time in the room it’s self.

Price of the room was reasonable and if you sign up as a Z member (for free) you get 10% discount and a complimentary glass of wine with cheese and crackers and tea/coffee in the bar area.

Would 100% stay here again

I stayed at a Z hotel in Bath which was fine. When I arrived the receptionist told me that my Expedia booking was for the wrong month -- a problem I had once before and which Expedia have told me is a software bug they are trying to fix. The receptionist then told me she had a room and I should book that direct, cancel Expedia and I would get a refund.

Z Hotels subsequently refused to pay the refund to Expedia, a similar problem to what other reviewers have described with Z Hotels. I did eventually get the refund, but only after writing to the manager and explaining the whole process was advised by a Z Hotels employee. It took quite a bit of time, which is not what I was looking for.