Thousandtrails Reviews 

My experience with Thousand Trails has been extremely disappointing. I purchased a membership believing I would have access to their advertised campgrounds. After joining, I found that there are no available sites anywhere I want to travel. Their website is outdated, some of the parks they advertise are not even open, and the information they provide is misleading.

When I contacted customer service, I was told I needed to call every time I wanted to make a reservation. Each call resulted in excuses and options that had nothing to do with the locations I actually wanted. At one point, a representative shrugged it off with “oh well,” which told me everything I needed to know about how little they care.

They refuse to refund my money even though the membership is completely unusable. This feels deceptive and unethical. They encouraged me to expand my membership, yet even with that upgrade I could not book anything.

I would strongly warn others to stay away from Thousand Trails. In my experience, they do not deliver what they promise, and they do not take responsibility when their product does not work.

It is not possible to unsuscribe from emails!
It is not possible to reach a agent on the chat!
This company is srewing people.

If I could give negative stars I would.

-- AVOID AT ALL COSTS
-- SUBSCRIPTION CANCELLATION NIGHTMARE

Purchased in 2023 to try out, now in 2025 I'm getting harassed to pay a cancelation fee of over $1000 for 2024!

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Read all of the other review sites before buying Thousand Trails
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** Impossible to cancel
** Never any availability when you try to use it
** Shady recurring sales tactics to extract thousands of dollars from their own customers!
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I have been a member for over 3 years, I need to go to S CA for work. The last 2 years I have been unable to reserve a spot as they were "full". This is Wilderness Lakes in Menifee, CA. I always call but there are no spaces. I was told if I wanted to pay full price (as if I wasn't a member), there were plenty of open sites. This park is a mess with weeds, broken water, sewer and electrical, if you get a reservation you have to test all those before you get into a spot. A lot of sites are empty and if you can get in you can usually extend your stay (to the extent of your membership parameters). 3 years ago there wasn't enough power to run my a/c, when I asked about it, I was told they needed to upgrade the electrical system (still hasn't been done)? Customer service was rude and had no desire to hear my complaints or try to help me. I now home base in Texas, stay tuned for a report on how those TT parks are.

We’re Thousand Trails member nationwide in 1980s. Resorts were clean many new, and well maintained. There were limited sites in country at time so couldn’t use when we left. But I Was shocked how unkept it is now. Old broken shower and bathrooms. Idyllwild in CA, has the same broken now, old furniture from the 1980s. Staff at many aren’t very nice. Good luck reaching personnel on phone. at resorts. On holidays they have NO support. I’ll keep complaining until they improve. But TTs membership includes many locations with nationwide. They were nice places in Tennessee and Texas.

We bought a camping pass and trails collection for 2024/2025 in September. We live in SW Florida. Try getting into a decent Encore or Thousand Trails RV park from December to March, which is prime camping season. You won’t get a spot. Some campgrounds are decent, others are run down trailer parks. A lot of the times the amenities don’t work and they say that they just broke yesterday. We tried to get our money back, but we missed the cancellation window. I would not recommend Thousand Trails !

I bought a membership through a fairly new campground & it was not at all clear that I was buying a two-year membership. It was also not clear that it would be extremely hard to make reservations for just a couple of nights at a time (I was told later than you cannot do that through the website, but rather you need to call in: I was never informed). The end result is that i am paying $70/month for something I have been unable to use. I thought I was purchasing the ability to stay at Florida campgrounds, but only two were available for basic members. I think that this is a scam & I do not have a history of writing bad reviews, but this was done in a very unfair and misleading manner. I would definitely advise against getting a membership.

Thousand Trails Memberships are a huge scam. They oversell the memberships and are unapologetic when you can't get a reservation to the campgrounds in your zone.

They say there is a satisfaction guarantee or your money back. Another scam. Read the fine print. You won't get in to a campground, and you won't get your money back. Also, good luck trying to speak to a real person. Biggest waste of money out there.

Ugh cancelled membership within 12 hours after discovering what is promised on the main ad pages are not actually true and you cannot get that detailed information until you sign up. Despite cancelling it they kept trying to charge my debit card.

We stayed at Tropical Palms RV Resort in Kissimmee, Florida. This placed is managed by thousand trails RV as far as making a reservation. Tropical Palms RV Resort was the most unfriendly and rude place we stayed at. Mainly from the check in guards when coming in and out of the RV park. We were not impressed either where the location of the RV Park. The area and road to use to get to the entrance was very run down and shady looking and a lot of what appeared to be homeless people.