Three UK - 3Store Aberdeen (St. Nicholas) Reviews 

Taqs was really helpful with renewing our contracts

Very knowledgeable and efficient.

Three has treated me - a longstanding customer - like a piece of trash for the past 2 years. As a vulnerable person - disclosed to Three, I was coerced into taking out a second phone contract. I tried to get out of it and they would not let me. I had a Broadband Contract with Three and the service provided was appalling. At one point, I had no service for over a month, but Three insisted all was well. Eventually, they agreed to cancel that contract.

Three was supposed to send me a bag to return their hub, but the bag did not arrive. In the meantime, they continued to charge me for the Broadband and attached it to the phone contract. I was sent a bill to pay for a Broadband I no longer had and a phone that I did not use except once the Broadband stopped working. I paid the phone part but out of principle did not pay for the Broadband.

I complained and nothing was done. I was eventually contacted and told to look at the complaint again. At that point, I was becoming more and more distressed. Eventually, I spoke to someone who arranged for the bag to be sent to me and this time, I received it and returned the hub. They took away the £100 that they had charged me for their hub. However, they still asked for the £25 approx for the Broadband payment. They also damaged my credit file by sending information about me to the credit reference agencies.

Three has now terminated the phone contract and are sending me a bill in the sum of £120.25. Earlier this week, I had gone online to complain and was advised that this would be dealt with expeditiously as there was obviously a mistake. However, I was then cut off and could not download the conversation. Nevertheless, I managed to screenshot as much as I could, because I know that I cannot trust this organisation.

I will not pay this money and since Three is such a disingenuous organisation, I will be complaining to the Ombudsman. I hope others treated appallingly by such organisations will speak out, particular thise who are vulnerable.

Great and helpful. 5*

Three in aberdeen was a great experience. Temilayo assisted us on upgrading and getting the best option. He was very patient in transferring my files to my new phone. Stayed in 3 for 6 years and still no complaints.

Great customer service and friendly staff

Very good experience. Michael was extremely helpful and patient upgrading numerous accounts for me. Would thoroughly recommend this store

Great service - Taqs helped with all issues and had great customer service.

Came in for a SIM upgrade for roaming. Advisor helped me set up a device. Was great

Taqs was very helpful ! Thank you

Michael is a fine guy. He was very helpful, professional, patient caring and supportive

Helpful friendly service. And I was only customer in shop

Came into store to enquire about home broadband. Advisor very helpful and told me step by step how it all worked. Even got my number to three for bargain deal

Went in to the shop at st Nicholas centre Aberdeen as my contract was up in end of November to see how much the new iPhone 17 was going to cost on a contract. Had an iPhone 15 previously and was instructed by Taqs that I could trade in my old phone too which I did. He explained everything very well and clearly and the cost with or without the trade in and was extremely happy with the result so traded in my 15 for the new 17. He also set up the new phone and managed to get my apps all switched over to my new phone when he advised me to come back in an hour. Taqs was very polite, helpful and knowledgeable in the phones and I’m glad I decided to stick with the 3 network. Very happy with my afternoon. Well done and thank youTaqs for your advise and help. Good man👍

The India cheap support team is just sick, they will keep redirecting chat to other people but never solve the issue