Three UK - 3Store Cardiff (St David's) Reviews 

Aimee was an absolute superstar. My issue was resolved in seconds and a new contract sorted . I now have roaming arranged saving me purchasing it every time I travel . I am overjoyed with the support received

If you are a student or someone unsure about mobile contracts, do not go to this store. They will happily over sell a contact that’s unsuitable for your needs and overpriced just to get a sale. The manager is severely lacking in customer service and was appallingly rude and dishonest - lying about an interaction with my daughter after mis -selling her an unsuitable contract and not providing any of the things she requested. On the advice of another Three store manager - my daughter returned to the Cardiff store for help and was met with refusal, lack of responsibility and no support. They sold her the wrong contract and despite being within the 14 days of purchase - refused to discuss alternative option. Avoid. Go to another trustworthy provider, this stores sales figures are more important to them than the customer.

Got A Home Board band plus 2 Unlimited Sims At very great deal through Jay. The way he explained the deal and pricing is Outstanding. Glad that Three hired him.

Harrison was really helpful finding me a good deal for a new phone, a new smart watch and with a sim for my daughter. He assured me the parental controls were on and wrote everything down for me to know what I was getting. Excellent customer service thank you

Harrison gave great understanding of plans , really appreciate the amazing service 👏, its been 2 year i am customer of three and will be a customer for long .
Thank you

Really impressed by customer service, Harrison did a very nice job 👍

Harrison ans saira were incredible. Gave great advice and explained the products and pricing very well and clear. Strongly recommend management acknowledgement

Good reception from staff, Aimee and Saira

Shannon helped me set up my new phone and was very patient with me. She got everything set up and explained how to use my phone so it made it a lot easier for me

Mr Ardi was very helpful today with his exceptionally detailed explanation regarding service switch to Three from a different operator.

Although this review is slightly overdue, I felt it was important to recognise an exceptional experience we had at Three.

On 14th March at approximately 3:30pm, my daughter and I visited the Three store in Cardiff to set up her new iPhone 15 and transfer data from her previous device. We were warmly welcomed by Saira, Gid, Aimee and Shaz, all of whom dedicated significant time and care to assisting us.

The data transfer process took considerably longer than expected—several hours in fact. Despite this, the team remained consistently professional, patient and attentive throughout. As we are not particularly confident with technology, they ensured that every step was clearly explained, taking the time to guide us through the process in a calm and reassuring manner.

What stood out most was their commitment to customer care. Saira the Manager, was due to finish her shift at 5:00pm, yet kindly stayed on until 7:00pm to ensure everything was completed successfully. This level of dedication was truly above and beyond expectations, especially given that the store remained busy with customers right up until closing time. We ourselves did not leave until after the store had closed due to the length of the transfer.

It is rare to encounter such a genuinely customer-focused team. Their professionalism, warmth, patience and ability to engage with customers was outstanding. We were especially touched by their kindness and willingness to go the extra mile, even knowing they each had long journeys home.

Three should be extremely proud of the team in Cardiff. They are an invaluable asset to the company and their commitment to delivering exceptional service reflects incredibly well on the brand. I sincerely hope they are recognised and rewarded for the remarkable work they do with good perks and pay. Individuals like this are truly worth their weight in gold.

The member of staff called Harrison always provides excellent communication and solutions, whenever I face troubles with the 3 network services.

Gio was the guy dealing me.. he smartly delt and gave me a best price deal. Frirndly & guides u 1000 times if u ask him anything. Love three.

Excellent experience & service by Alex.

Harrison was excellent and very helpful, very customer focused and professional

We went in to resolve an issue about an old SIM we had which took quite sometime to resolve, however Shaz was extremely helpful and got us the help we needed. He did not make us feel like an inconvenience and we truly felt he wanted the best outcome for us. Thank you Shaz!

Went to Cardiff store in St Davids Centre. Extremely efficient and professional. Had upgrade ofphone and renewal of broadband. So easy. Harrison was very informative and a real gent

Thestomer service in store provided by Shaz and Janice exceeded my expectations. They went above and beyond.