Three UK - 3Store Carmarthen Reviews 

India was very friendly, helpful and informative. Couldn't have hoped for a better customer experience.

Lewis and Dan manger great service worth travelling from H West

First time using this branch and Cade made everything so easy! Explained all of my options and next steps thoroughly. Dealt with all of my questions with ease and made sure I understood everything. Great experience and I will definitely be using this branch again in the future.

Dan was really helpful and sorted out what I needed.
Perfect!!

Really helpful and friendly. I'm very happy with the service at this branch. Thanks, Cade ! 🙂🙂🙂

Joseph was amazing he did everything we wanted in record time thank you 🙏

Dan was great- very helpful and happy to answer any questions

Excellent staff super friendly and helpful.
Stayed open to finalise everything for us.
Couldn't ask for a better team

Cade was great, knowledgeable and courteous and gave me a few options to mull over, no pressure and he even helped transfer data and sort out s number of long- standing issues with my account.
Excellent service, shop was a bit cold, no coffee!

India assisted me immensely with an upgrade for my Three contract to purchase a replacement phone. Extremely knowledgeable and patient. Highly recommended - pop in just for a chat for all your mobile phone needs.

Had great chat you dan the manager one of the best manager in the area dan sale man was very helpful overall great customer service 👍

India gave me an awesome experience as a customer. I needed to change the name on an account, upgrade a SIM contract and upgrade a device. I had limited time as I had an appointment to go to. India assured me we had time to do everything. My options were clearly explained to me and I left the store with time to spare and everything sorted. Thank you! Awesome experience

Dan the manager was brilliant- so helpful and understanding. I'm with Vodafone now and will definitely switch when it's time to renew. Thank you Dan for the help accessing contacts and phone set up. Great Discovery.

Cade has been extremely helpful, really polite and has helped me a great deal.
Please give this man a pay rise 😄

We called in at the carmarthen shop and spoke to Daniel (no hair ).
He was very helpful and took time to explain things in detail as I am a pen and paper generation.
Have a merry Christmas all and a happy new year.

Fantastic service from Joseph today at 3 Carmarthen. So professional, knowledgeable and polite. Couldn't have done more for us. Would definitely recommend. 10/10 Joseph. Have to also all the staff are excellent. Always treated well and given all the time we need. Fantastic staff all around.

Cade in the Carmarthen store always gives me pleasant service and is always so kind , helpful knowledgable and is such a charming young man I. could not recommend this branch more

Joseph (Joe) was amazing with myself and my son when we did a visit in Carmarthen store
He helped me with an upgrade and my son with his upgrade
Very pleasant and explained everything clearly
100% recommend
I've been with three for a number of years and will continue
Thank you Joseph*****

Excellent service from Dan the Manager who helped me set up my phone with google. Team are great at service not just sales.

I am already a Business Three Contract customer with 3 SIMS and 1 x Indoor HUB and SIM. NB: I have now been advised by Buisness Customer Care that they are experiencing long time issues with their 4 & 5g Networks thus effecting coverage of the aforementioned networks and their is no short term solution.

I visited this branch following an issue with the THREE 5G outside hub (contract taken out at Hereford Branch) , which was faulty. The Hereford branch refused to deal with the issue and referred me to customer care business, who told me that the branch should had of dealt with the issue. To cut a long story short, Chief Executive Customer Care had to step in and cancel the contract allowing me to take out a new contract.

That’s what I did. The staff were very helpful friendly and polite and as an inducement I was offered a Honor 9 with keyboard with SIM and unlimited data. However after the financial check I was offered the Honor 8 (which I later found out to be an inferior model) and after one and half hours in store I accepted.

Shortly afterwards I regretted my decision and contacted the executive office and they said they could not understand why a financial check would mean that I would get a lesser model and suggested I return it to store for an exchange.

Once I was in the Carmarthen area, I returned the unopened tablet to store and explained the situation to a staff member , after I had given them my mobile number (with 3 ) answered several security questions and showed them a photograph of my driving licence.
We were joined by the manager Daniel, who insisted that despite all the aforementioned checks and already having driving licence on record, he could not discount the issue about the unhappiness of being duped into having an inferior Honor 8 pad. He refused point blank to listen to reason or use his discretion.

I did ask that if I later returned with my driving licence would he make the exchange….he gave me a sideways look as if to say NO.

This has soured my taste with THREE and the Chief Executive Office virtually washed there hands of it, stating that the CEO could not issue an exchange. IF HE CAN’T WHO CAN????

NB: I contacted Three Business Customer Care and reported connectivity issues. Gave them my postcode, screenshot of extremely poor download and upload speeds, due to slow response times, this took nearly an hour to convey and was referred to technical support…nearly two days later STILL WAITING!!!!!! I’ve now reduced to a one star, as the poor even non existent customer care and support is terrible.

I have now reported the mater to OfCom and Consumer Watchdog Programs.