I was crying for the last 3 days as i was speakinh to three and samsung customer service and samsung head ofice told me to go to samsung store in westfield stratford. I went there and advisor at samsu... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ Stratford Westfield, London, GB
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Lees wat reviewers zeggen
Moss you were fantastic truly, I wish there was a higher word to use, a complete professional guy true business man. Thank you
Bedrijf heeft geantwoord
Moss, thank you for servicing me today. You have provided me with an excellent service and professionally great. Thank you for explaining the benefits of the product and saving me money. I am so... Toon meer
Bedrijf heeft geantwoord
Kai assisted me and my wife today at the Stratford three store and he was outstanding. He is knowledgable and we able to identify the problem and resolve it within minutes. The phone offers another le... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Three UK - 3Store Stratford
Geschreven door het bedrijf
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Geschreven door het bedrijf
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contactgegevens
Unit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ, Stratford Westfield, London, Verenigd Koninkrijk
- 02085550132
4,9
Uitstekend
483 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Malakye
Malakye - was very professional and I felt respected and helped with my problem
8 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
What a sweet 5⭐ rating, Elson! Malakye really enjoyed helping you, and we’re so happy your visit was such a great one. Looking forward to seeing you again! 🤗
Tsion was really helpful in my…
Tsion was really helpful in my interaction today. I left the store happy with my purchase. Thank you.
8 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Surendra, thank you for the lovely feedback. We’re delighted to hear that Tsion offered exceptional support, guided you through your purchase, and ensured you left the store feeling confident and satisfied.
– Three Social Media Team
Samiha was very helpful in me getting a…
Samiha was very helpful in me getting a sim replacement. I left the store really happy.
8 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Thanks for sharing this, Purna. Lovely to hear Samiha helped you get your SIM replaced so smoothly and left you feeling happy with the support.
– Three Social Media Team
It was really amazing service... Joel
It was really amazing service.... Joel
8 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
We really appreciate your feedback, Ebrahim. Great to know Joel’s support left you with such a brilliant experience today.
– Three Social Media Team
Tsion she is very good customer to work…
Tsion she is very good customer to work with, good behaviour and good listener . Thanks for your experience
8 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Assie, we appreciate your feedback. It’s great to know Tsion provided such positive and attentive service.
– Three Social Media Team
Moss thank you
Moss thank you. you were very good & i appreciate you helping me with all my new products! Im very happy.
7 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Juanjo, thank you for sharing your feedback. We are absolutely delighted to hear about your positive experience. It is fantastic to know that Moss was so helpful with your new products and that you are happy with everything.— Three Social Media Team
Moss you were fantastic truly
Moss you were fantastic truly, I wish there was a higher word to use, a complete professional guy true business man. Thank you
7 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hello Jamiu, it is incredible to hear such high praise for Moss, and it is brilliant that his exceptional professionalism and top-tier expertise left such a remarkably positive impression on you. — Three Social Media Team
I was crying for the last 3 days as i…
I was crying for the last 3 days as i was speakinh to three and samsung customer service and samsung head ofice told me to go to samsung store in westfield stratford. I went there and advisor at samsung disrespect me and didnt help and they told me go to three store and get purchase of letter and go back after 2 days. Samsung advisor refuse to help but i came to three store and was served by khairul whos the customer advisor at three and he helped me big time as i was crying to access my phone and he helped me access by reseting everything. Best customer service i recieved. Highly recommended. I informed the lady mangaer about service provided by khairul
6 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hey, Gajapathy! We're deeply sorry to hear about the distress and frustration you experienced before visiting our Westfield Stratford branch. We're absolutely delighted that Khairul was able to step in and resolve the issue for you. It's wonderful to know that his dedication and quick problem-solving brought you peace of mind when you needed it most. 😊 - Three Social Media Team
Amazing
Great, amazing service from Erika, very patient and helpful
4 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Dylan! It’s wonderful to know Erika resolved everything smoothly. Thank you for taking the time to leave this 5⭐ review!-Three Social Media Team
Saleem was really good helped me with…
Saleem was really good helped me with my issues walked in sad I left the store very happy
4 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
That’s impressive, Nimal 🎯 We’re pleased Saleem’s dedicated support turned things around and left you smiling 😊
- Three Social Media Team
Moss
Moss, thank you for servicing me today. You have provided me with an excellent service and professionally great. Thank you for explaining the benefits of the product and saving me money.
I am so greatfull.
Thank you
3 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Hettie, we are absolutely thrilled to hear this! Moss was brilliant at guiding you through the options and ensuring you walked away with the most cost-effective package.— Three Social Media Team
Everything was great!
Everything was great!! Thanks to Joel made my birthday Memorable by helping me with my I pad. Thanks a lot.
3 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hey Goutham, thank you for sharing your feedback. We’re delighted to hear Joel helped make your birthday feel extra special while assisting with your iPad. We truly appreciate you taking the time to leave a review. 🎉
-Three Social Media Team.
Wareesha was soo amazing
Wareesha was soo amazing! She made sure to take me though my plan upgrade! Amazing girl!
2 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi there, thank you for sharing your experience. We’re delighted to hear Wareesha guided you through your upgrade so confidently and made the process enjoyable.
– Three Social Media Team
Saleem had excellent customer service…
Saleem had excellent customer service skills, assuring, informative. Switched us to an eSIM in a matter of 5 minutes. Explains everything and makes sure we understand.
1 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Tierre, thanks for taking the time to share your review. We're pleased to know that Saleem offered reassuring support, explained everything thoroughly, and completed your eSIM switch in very little time.
– Three Social Media Team
This guy was very rude and was in rush…
(Joule) This guy was very rude and was in rush to make us to take plan . He didn’t want to explain the way he behaves with us was totally unacceptable.
30 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi there, we’re really sorry to hear about your experience. We want to make sure this is looked into properly, so please contact our Customer Support team through https://bit.ly/3C43TKN or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you’re abroad. Our team is available Monday to Friday from 8am to 8pm and weekends from 9am to 6pm and they’ll be able to review your account and assist you further.
Three Social Media Team
Moss you are amazing
Moss you are amazing, the first time in my life someone like you has helped me.
Me and my Husband are happy. Excellent.
29 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Jesmin. We are delighted to hear that Moss provided such outstanding care, marking a wonderfully positive experience for both you and your husband. — Three Social Media Team
Misleading Order, Rude Staff, Broken Complaints System — Total Failure by Three
I ordered a 5G broadband from Three and received an email confirming it was ready for collection. I travelled to Westfield Stratford next day afternoon to pick it up, only to be told the store had no stock at all and that they “didn’t know why I got the email.” Instead of resolving the mistake, the staff member (female, hijab, glasses) repeatedly tried to upsell me into paying £1 more for the same device in a different colour. When I declined, she became rude, dismissive, and kept cutting me off mid‑sentence.
The worst part was the ID refusal. Three’s own Important Information email clearly states the only requirement for collection is a driving licence in the same name. That’s it. I had my licence, in the correct name, exactly as Three requires. The only reason the address wasn’t updated yet was because I hadn't received the new license from DVLA, which is completely normal after moving house. Despite this, the staff member refused to accept it.
And here’s the key detail she ignored:
My old licence address matched the billing address on my Three order.
She could have verified it instantly. She didn’t even try. She insisted on an updated address that Three does not require, blocked the collection, and made me feel belittled, dismissed, and completely unvalued as a customer.
To make things worse, Three’s online complaints form didn’t work at all — it repeatedly failed to submit — so I had to waste more time going through live chat just to raise the issue. Three’s systems, staff training, and customer service processes are all failing at the same time. Completely unacceptable.
21 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi there, we’re sorry to hear about the difficulties you faced when trying to collect your order. This isn’t the experience we want for our customers. Please reach out to us here: https://bit.ly/3C43TKN so we can look into this further. We're available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm.
Moss you are lovely and kind
Moss you are lovely and kind, I do aporeciate your help which opens my eyes on yiur products and I'm very very grateful to you.
Sending my "metta" loving kindness to you. Have a nice day. ❤️
27 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi there. It is absolutely wonderful to read your feedback, and we are so glad that Moss provided such a kind and helpful experience to guide you through our products. We appreciate you taking the time to share your gratitude with us. Thank you so much for your lovely message, and we hope you have a truly fantastic day too.— Three Social Media Team
Moss you are down to earth caring…
Moss you are down to earth caring positive and loving, I wanted to leave the three company.. but you made my day and I now have a new home broad band and better service. Thank you
26 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Shema, it is wonderful to hear how a reassuring conversation with Moss completely turned your experience around and guided you toward a superior setup with our latest home broadband connectivity. — Three Social Media Team
Moss has provided excellent customer…
Moss has provided excellent customer service, such an amazing person ,kind and friendly, definitely 10/10
23 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
This is the kind of feedback that makes us smile! We’re thrilled to know Moss made such a strong impression. 🌟 – Three Social Media Team
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