Ticketweb Reviews 3.278

In a panic because my ticket got junk folder-ed and deleted. one email later problem solved. Great service

I purchased a virtual ticket for a concert livestream.. The link never arrived and I was unable to access the stream. Ticketweb dispute this and said they did send the link. I received no such email, I only received a physical ticket to attend the concert which had a QR code that pointed nowhere. The concert was in the USA, I am in the UK. terrible service, complaint is ongoing but they refuse to return my $14.96

Jovannie
Dealt with my enquiry very satisfactory 👍

I hadn’t received my tickets and My Account showed no orders, contacted the help desk and had a prompt reply with ticket following moments later.

Brilliant service! I accidentally deleted my confirmation email so had no evidence of purchase for the show, I contacted them by email and within 2 hours they had responded with my booking confirmation.

Did not receive my tickets that they said they sent, tried contacting them for over a week and no response till the day of the gig 5mins before the gig was due to start and we live and hour away. They wont refund and have kept my money. Will never use them again

Tried to help but failed to do a basic email address check and were sending ticket to a non-existent email address DESPITE corresponding with me on the correct email address!!! They sent my ticket to the non-existent email address 3 times before finally telling me where they were sending it where the problem became evident!!
Previously they just kept saying ‘ticket sent’ as though that was enough even though I obviously wasn’t receiving it! The venue even gave them the correct email address…

5 stars for diligence
1 star for accuracy
2 stars overall ~ they need to change their system so that a correct email address spelling is checked at the 1st failed receipt! Then it would be a different result!

Too much stress!

Failed to advertise that a $33 concert ticket required another $150 ticket to attend.

Terrible customer service, terrible experience.

Attended a scheduled gig which was due to take place approx. 7pm-10:30pm. The gig actually, eventually started the following morning at 1am, finishing at 4am, due to complications with the bands travel. Zero comms from the venue or the bands themselves and it was total pot luck if they'd even turned up at all, so left approx. close to 1am still unsure if the gig was taking place. Impossible for me to stay any longer and attend when I have a newborn and travel arrangements to get home and watching a gig until 4am is actually insane and unreasonable. Ticketweb refuse a £30 refund. Not sure if they are short of money or staff so poorly trained in decency and morals to actually not acknowledge the principles and morality here.
Compete lack of integrity or appreciation for 'customers'. Avoid at ALL costs.

Dude I never write reviews about anything but these guys saved the day. Could not find my tickets and literally 2 hours before the gig, they got back to me with them.
For being a company linked to filthy ticketmaster, I'm mega impressed. I hope they keep their staff because they're super diligent.

one of the best costumer service i’ve ever seen. i realized i didn’t receive my concert tickets 2 hours before it started. the support team (Rey John) responded within those 2 hours and solving the issue with no problem. huge thanks!

Bought tickets via ticketweb to see Limehouse Lizzy at Wylam Brewery , however before the event the date was changed - the email informing me went into spam and it was only when I printed the tickets out on the day the concert was supposed to happen that I saw the date had changed. I called ticketweb to check to be told it was 3 days later. We unfortunately could not attend the revised date. We then tried to get a refund but emails bounced back and the information on the website was difficult to navigate so by the time I managed to get to apply for the refund it was on the day of the revised concert. The response I had from ticket Web was no refund due to the lateness of applying so £44 wasted. I won't let it go and will never ever use them again.

Very quick and helpful response when my ticket hadn’t come through emails, they resent the confirmation and also provided pdf’s as a back up! Can’t fault them!

Couldn't find our tickets or confirmation email for an event we booked at the start of the year, so I sent an email in with a plea for help! Customer service was excellent, not only did they locate the email address I used to buy my tickets, but they resent them for me to my current email without having to ask. Thank you very much. Response from the customer service team was extremely quick too.

Brilliant support when I needed it. Sorted the issue in 30 mins. Rey was great.

I have experienced problems in dealing with 'Ticketweb' on several occasions. I have to say that your contact, REY JOHN, fixed my issue very quickly and without fuss! . . . It is a great pity that 'Ticketweb' do not take more care about contact and confirmation of orders esp. with e-tickets sold almost a year in advance . . .

Thank you helped me with my tickets minutes after I emailed

I accidentally purchased tickets as they band were advertising early bird underneath general admission. When I received the tickets and it said GA I was a bit like oh:( and double checked and it is misleading but it DOES say GA above Early Bird in one slot. Because early bird were offering a free CD, the reason purchased. It was within 14 days of the event so the 'Fan guarantee' was not applicable, but I emailed anyway and Rey got back to me within 10 minutes, giving me a one off refund for the event. I was worried the early birds would sell out by the time they responded and I didn't want to double book because I thought I probably wouldn't get the refund anyway, but got an instant reply - panic over!

We had issues with our email being hacked
On the morning of the gig we contacted ticket Web via their website, they were back in touch with us in 10 mins and sorted out the issue, so happy with them!

Requested a cancellation and refund within 24 hours under their Fan Guarantee because I'd booked too many tickets. Received a response from Louie within an hour. All sorted by Louie quickly and easily. Was expecting hassle/ no response to email/ basically getting stiffed, but in fact it was all perfectly fine. Makes a refreshing change - thank you!