Website was ok, delivery was an absolute shambles. I watched the 2 people delivering my tiles drop the entire palate on its head and had to inform them that I wasn't accepting the delivery until I had... Toon meer
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Lees wat reviewers zeggen
There was phone and email support. When our smallish order of heavy tiles arrived with some corners cracked, the company arranged to send us replacements when we showed photos, and also allowed us to... Toon meer
Bedrijf heeft geantwoord
The tiles are amazing. 3 were damaged in transit but I’d allowed for breakage so had enough to complete the job. A refund was arranged for the 3 damaged tiles and customer services responded quickly.... Toon meer
Extremely impressed with Tiles direct. Firstly the price was quite frankly the cheapest by far. Simple website to navigate and purchase. We were kept informed of our order status and delivery throu... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Tiles Direct is one of the UK’s largest independent tile distributors and retailers, with over 31 years experience in supplying tiles to architects, specifiers, designers, contractors, developers, distributors and discerning consumers. Our family ethos remains the same across every part of our business, providing ‘value centred design’ and helping you ‘own your design for less’. Stocking over 1000 pallets in our lean operations and strategic distribution sites throughout the country, with substantial stock holdings co-ordinated from our 120,000 sq ft central-hub in Leeds, our entire operation is geared towards meeting the most demanding of schedules. And from our efficient online ordering process to our order-wide express delivery service, by choosing Tiles Direct, you could get your hands on your first-class tiles sooner than you think. Our extensive range of the latest products from Europe’s leading manufacturers puts you at the forefront of cutting edge designs and technologies. Our longstanding relationships with our manufacturers and huge leverage in buying power means we can ensure that we offer our customers the best deal online for floor tiles and wall tiles. At Tiles Direct, we pride ourselves in our competitively-priced tiles - so if you find the same tiles at a better price elsewhere, we’ll match or beat it. Contact us today to find out more.
Contactgegevens
3,8
Goed
4K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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There was phone and email support
There was phone and email support. When our smallish order of heavy tiles arrived with some corners cracked, the company arranged to send us replacements when we showed photos, and also allowed us to pay for a few more and sent with same shipment, saving carriage (which is always expensive with tiles). All tiles arrived within predicted times. So quite impressed, despite the corner breakages.
27 juli 2026
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Small order only
Only wanted a couple of tiles to repair damage caused by rewiring. They reduced the normal delivery charge substantially for this small order. Well done.
27 juli 2026
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Buy else where
Well brought some mini metro tiles white not white more cream and not crackle as advertised on the main page. Sent email got one response back from Abu to say did I get a sample. Helpful NOT. Sent another email NO RESPONSE BACK
7 juli 2026
Review zonder uitnodiging
I queried the huge delivery charge for…
I queried the huge delivery charge for one box of tiles. Very prompt reply by email then an excellent, helpful phone call with Abu who sorted that out for me very professionally.
Very please
4 augustus 2026
Review zonder uitnodiging
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Customer service 🔥
27 juli 2026
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Sample not as ordered
Ordered twice sample of tile both times got a totally different tile to what I ordered
27 juli 2026
Positive experience all round
I ordered a tile sample which was sent very quickly. I then wanted a small number of the tiles and after contacting them the correct well-wrapped quantity was quickly dispatched for a nominal fee. Safely received, very pleased with the whole interaction.
30 juli 2026
Review zonder uitnodiging
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Issues resolved very quickly
I had a few tiles that arrived broken, but the company handled it brilliantly. They responded straight away and replaced the damaged tiles very quickly with no hassle at all. Excellent customer service from beginning to end and great communication throughout. Thanks to Asim and Abu. Highly recommend!
24 juli 2026
Review zonder uitnodiging
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Happy happy customer
Great communication from start to finish always came back to me , ordered at the weekend received on the Wednesday day before tiler, kept updated with the delivery also , tiles are amazing saved by buying online , they look amazing so happy with them would highly recommend this company
11 juli 2026
Review zonder uitnodiging
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Excellent Customer Service
I had a query, rang up, managed to speak to an actual person quickly who helped me, made everything simple and unlike most experiences I ever have anymore with most companies. Grateful to have an issue resolved quickly and nicely. Thank you.
15 juli 2026
Review zonder uitnodiging
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Excellent service and products.
Very quick response to all requests and enquiries. Excellent tile sample service. Deliveries always on time (Walkers Transport excellent too!) Great email communication. Great quality tiles (approved by our very experienced tilers too).
10 juli 2026
Review zonder uitnodiging
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Great product and customer service
Sample came quickly. Full order also arrived within 3 days . Missing items sent on quickly and without quibble. Helpful over the phone. Lovely product.
26 juni 2026
Review zonder uitnodiging
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Useless
Useless, uninteresting, unbothered. All cheap tiles that don’t last and damage very easily. Buy at your own risk.
8 juli 2026
Review zonder uitnodiging
Antwoord van Tiles-direct.com
Thank you for your review. We're sorry to hear that your experience did not meet your expectations.
This is certainly not the standard we strive to uphold.
We take feedback like yours very seriously. To resolve this for you, We will contact you .
We hope to have the opportunity to make this right.
We value your business and hope to clear this up for you.
Sincerely,
Sam
Samples were sent very promptly.
26 juni 2026
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Samples came really quickly
Samples came really quickly. The first ones I ordered arrived within a couple of days. I ordered some more and was surprised that they came just as quickly. Great service 👏
26 juni 2026
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
Maya was very kind she quickly resolved…
Maya was very kind she quickly resolved my query and made me understand which tile will be best for bathroom floor. Really helpful customer service
5 maart 2026
Review zonder uitnodiging
Antwoord van Tiles-direct.com
Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.
We look forward to serving you again soon!
Best wishes,
Sam
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