Tokio Marine HCC Reviews 52

Should have a zero star review .... considering it's been 4 months and no response but they'll take your money no problem ...but as soon as there's a problem they have different brokers talking with u just to buy them more time to put in ur n the ass without kissing u first ...Thanx guys....where do they find these thieves at??? Lawsuit anyone I think so

EXTORSION COMPANY! I sold my business 5 years ago. Recently they sent me a notice indicatinng I owe $34 for a DMV balance 2 years ago. (go after the new owner) Several conversations later they send me a letter indicating all was resolved and the case is closed. THEN they send a notice to Experian of non payment. Dropped my credit score 120 points!
EXTORSION, FRAUD COMPANY!!!!

A claim for damage to a roof was swiftly dealt with and initial advice was great.

Stephanie was polite and professional dealing with the claim. A little surprised by other reviews on here. I obviously got a great case handler.

The Non-Response, I can't open your docs, I didn't receive your docs, putting together a denial letter that 3 weeks later I don't have - I finally turned to our Insurance Dept. - I'd had enough. Utterly ridiculous, slow, not caring, disregarding

The inability of this institution to ensure equality and humanity in their practices is appalingly disturbing and outright disgusting! If you have any concern for inclusivity and compassion for humanity, give your business elsewhere.

This insurance company via the RAA have real problem dealing g with people who need to claim.
Excuse after excuse I keep getting from them.
They are doing my head in and really don't listen or care.
I spoke with them on the phone about an issue with my actual travel booking and yet they follow up with an email about the same thing after explaining it to them.
Don't use them if booking insurance from the RAA

Make a Statement ASAP. Fire her a$$. Save your a$$.

Trash company ! Fire racist Tamara

Any company that employs racist abusers such as Tamara should be ashamed of themselves. For those who don't know, this vile woman is all over the internet racially abusing someone at the top of her voice.

I would never trust a company that keeps people like Tamara Ashijan on staff. Imagine how they treat customers.

Absolutely the worst company ever. How is it your whole goal to help your clientele but keep people like Tamara employed? Not only is she now going viral for being an extreme racist but she’s also not from here originally? So not only is that unjust but also extremely backwards. Please find anywhere else for your services because Tamara doesn’t need your money she needs professional help and maybe a reality check from the home country.

I would give ZERO stars if I could. Please take a look at your racist employee TAMRA … she’s viral now in a racist video screaming at a neighbor and using racial slurs. You should be ashamed to have an employee like this … I’m reporting your company IF you do not take action against her.

This woman is a complete racist. Don’t to business with her.

If it were possible to give less than one star, I would. This is an absolute scam of a company. Their entire business model is built on denying your legitimate claim, then accusing you of submitting a fraudulent claim, all the while delaying communication and daring you to sue them over their claim denial. EXTREMELY unethical and immoral company. DO NOT waste your time or money with these fraudsters.

Soon, spin and spin.
Then
3 months to deny a claim that other travel insurers accepted.
They are absolute masters of;
Delay
Deflect
Defer
Deny
Their Australian travel insurance claims systems is totally designed to frustrate

Outstanding Support from Donna Le

I want to sincerely thank Donna Le for her incredible help with my claim after purchasing a vehicle with cash outright and never receiving the title. Donna was a tremendous help throughout the entire process—always professional, responsive, and compassionate.

Thanks to her dedication and expertise, I was able to recover my money and finally find some resolution in what had been a frustrating situation. Donna’s support made a huge difference during a stressful time, and I’m truly grateful for her assistance.

If you ever need help with a claim or title issue, Donna is the person you want on your side!

Delay, deny, defend.
What a joke. After paying good money in premiums for my last few international trips (not to mention decades of car insurance and membership), I finally made a claim against my travel insurance, sold to me via the RAC, when I suffered a near 7 hour delay for an internal flight in the Philippines, resulting in having to book a new flight entirely to make it home from Manila.
You'd think that this might come under "delay" as promised by their completely misleading policy summary when you take out this cover but no, the fact that the airline caused my loss, means they don't want to know. Would that not be the main cause of financial losses covered, and the main reason people take out insurance?
If someone is silly enough to lose their passport they would be covered, but not in a genuine situation beyond their control.
Premiums AND flight expense down the drain. There go $1000.
They will not see any of my money again, including for my trips to Peru and Africa in the next two years, as well as my car insurance in future. Disgusting.

I purchased insurance through RAA Travel Insurance which is underwritten by Tokio Marine Nicho.
I lodged a claim on 19 December 2024 for an incident on a cruise ship In Australian Waters,on 6 December 2024. I had absolutely zero contact from anyone until 24 February 2025, 9.5 weeks later!!!! The website says they will respond within 10 days and they respond to claims in order of receipt!!!
When they finally did respond via email it was as if AI had written the response. They were asking for irrelevant documents including proof I had cancelled the trip. I didnt cancel the trip, I was onboard the ship when I had a medical episode. I am claiming for medical expenses.
I would absolutely NOT recommend using RAA travel insurance and I am reconsidering whether I will change my Home and Contents Insurance to another provider if this is how they respond to claims.
I have since read more reviews from people who have experienced the same lack of service so I know itts not a one off.
Adjunct -13/3/25 - adding to this review, a friend lodged a claim through Qantas Travel insurance (AIG) on Friday 7/3/25 and received a response on 12/3/25 (2 business days later!!!!) saying her claim has been approved and will be paid in 3 days. Money was in their bank account 2 days later! That is what you want when claiming on insurance policies especially when incidents occur when travelling which is usually very distressing. You never know how good insurance is until you make a claim and this is proof.
I will definitely be choosing Qantas Travel insurance for my future travels.

UPDATE ON INSURANCE CLAIM ON-GOING

19 days since the escape of water.
28th Jan - emailed letter from a Matthew McManus re my complaints about how my claim was being mis-managed and delayed.

Still no response from Tokio Marine HCC to my initial TrustPilot review.

No idea who is the claim handler for my claim or who is the underwriter or who is my POC.

And Tokio Marine HCC state on their website that they aim to deal promptly and fairly with claims big and small and that their experienced teams can make fast decisions on claims.

My previous claims experience with NFU Mutual and Direct Line was completely different, competent, efficient and prompt. Just one phone call and a few basic questions and they took care of everything in less than three week.

Very accommodating, great assistance and with a human touch