Tooled-Up.com Reviews 11.387

This company offered a competitive price and reliable service plus a good selection of gardening equipment

Quick delivery, well packaged... and just what I ordered.

Rapid delivery well packed at competitive prive

Items of quality and reliable brands. Great customer service support: responsive and proactive.

This was my first time purchasing a product from Tooled-Up. I purchased a DeWalt DWE315KT OIS Oscillating Multi Tool and Accessories / DWE315KT (240v). Purchased on the Wednesday evening and delivered on Saturday. Excellent value and prompt delivery. Would & will use again…..

Good range, good prices and new lawnmower delivered next day delivery. Cant ask for more!

Fast effective delivery and good communication. Reasonable priced products. Willing definitely purchase again

Extensive selection across a wide variety of tools and equipment. Easy to navigate site and simple purchasing process. I bought a Gardena telescopic pruner which was very competitively priced which and included an accessory sold as an extra elsewhere. Reasonable postage rates too. Updated by e-mail at various stages (picking, packing, posting etc) and next day delivery by DHL.

Having been sent an item that is faulty Customer service is extremely frustrating and long winded.
Having been told I must show proof which is not the case under consumer rights acts 2015 as I’d only had the item a few days . I was eventually told they would arrange a return. However with the underlying threat of inspection and return if they don’t find any issues with a £20 charge..I won’t be shopping here again as customer service is obstructive..

The issue with the hosepipe was that the bracket to hold the white plastic hose connector within the reel itself was held on with two small screws which did not hold it on and as soon as you put the water tap on the pressure blew the white connector of the reel allowing the water to gush out. Poor design!

Great price - best out there and speedy and efficient

Good price. Prompt delivery. Well packed. Thankyou

I ordered a chainsaw that was too heavy for me to use, (I am in my mid seventies), and decided to return it the next day.
I completed all the paperwork, and complied with all their requirements, paid for the return postage, and sent it off.
No acknowledgement from Tooled-Up re receipt of goods, so I phoned them, and asked when I would receive my *FULL* refund.
I was told that the full refund would be in my account in a few days.
I received a partial refund, and they retained £7.95, which they said was the cost of the original *Outbound* postage, which was not refundable.
I pointed out that under the 14 day "Cooling Off Period", they are obliged to return the FULL amount paid, including outbound postage, after which I was told there was nothing more they could.
So I wrote to Jason Chance, Director, asking him to put this right.
No reply, so I sent a prompt, and still no reply.
In my final email to him, I sent 2 links re the Outbound Postage - one was a Government Guidelines For Traders, the other was a Citizens Advice link - both links clearly stating that the Outbound Postage has to be refunded under the 14 day Cooling Off Period
I also stated that I needed a "Letter Of Deadlock" from him, to escalate the matter to my Bank (a claim under "Section 75, Consumer Credit Act").
All I received was a polite, to the point, reply, essentially saying "tough"
So, I submitted a claim to my bank, (a very simple process), and within 24 hrs, my bank account was credited with the money I was owed.
Credit to my bank, but as for Tooled-up & Mr Chance, what a shambles company - I wonder just how large their revenue is from the monies they withhold from customers who are not savvy about Consumer Rights, but are entitled to be refunded.
What a way to run a business!!

Misleading advertising regarding a free battery for products and not a good delivery company( UPS) the cheap prices may not be worth the effort over time, i think its doubtful i will order from tooled-up again because of the incorrect advertising and poor delivery. It is just not work the risk or effort to deal with companies that operate like this. To be fair customer service replied fast and was professional and the product works.

Speed of delivery and information of what was happening with the items

good products, reasonable pricing. would recommend

Easy ordering, the best price I could find at the time.
Customer service was fantastic.
Delivery was good and on time.
The mower itself is a time tested Bosch Rotak and hopefully I get another 8 years out of this machine

Good website, competitive prices and item turned up as stated.

Expected dispatch times not true. 2 weeks and still waiting. Will not be using this company again. Wonder how easy it is to get your money back !!!???