THS - Total Home Supply Reviews 22

After politely telling us to contact Panasonic Customer Service, which was unsuccessful, THS refused return of 2 WIFI Swidgets which failed to remotely control our ERV system as described in the product description and by our Panasonic Owners Manual. Their response was 'We are a small family owned company and can't afford to do so'. I recommend you shop elsewhere.

I have bought 3 mini-split air conditioners at THS (2 Daikins & a Panasonic). The price is a bit higher than popular websites like Amazon, but Jake at the technical support possesses great amount of knowledge and navigates you through with the right product.

They are specialists, not an average wholesale so you are pretty much ensured to receive the right product and support. When it comes to mini-split air conditioners, I wouldn't go anywhere else even if I had to pay more.

I bought a heating air conditioner unit last month The delivery men were fast and took out my old unit I am so glad i got this when I did as our temperature is 93 MIKE WAS SO NICE HE ANSWERED ALL MY QUESTIONS GREAT EXPERIENCE!sp

Ordered an under sink recirculating pump. installed it and was not working as per the description of the product. worked with the manufacturer to even troubleshoot. Nothing could be resolved. I asked to return for a refund and they tell me since it's not defective and now used and doesn't qualify. How does not working as described not fall under defective. Unbelievable

It came with the wires and clips. packaged well and safely, highly recommend

I bought a Martin 11,000 BTU heater from THS. The manufacturers installation instructions contained an error which led me to modify the vent components. The manufacturer would not supply the necessary replacement parts, but the support team at Total Home Supply stepped up and provided the parts. Thanks Mike and Jake—very responsive!

Great customer service. Great delivery experience

Easy to use, well shipped and good delivery time.

The item by self and the effort it should be delivered the time I need it for
Thank you

We received our order within a few days and the water heater works beautifully. Lots of fabulous hot water. It was a great choice!

Together Company. Answered questions when I called, in fact customer service answered calls. Getting rare.
Shipping and delivery were timely. Product fairly priced.
Installed and units work well.

I recently bought an Amana PTH153J35AXXX PTAC from Total Home Supply. I talked to Melinda, she was helpful, polite, and professional. The price was fair I received the equipment quickly and the delivery truck had a no-charge liftgate, others charge an additional $50.00 for the liftgate. As for the PTAC, I replaced an old Amana, the new unit is quieter than the old unit, the air is warmer, and a wireless thermostat is provided. It shows using a smartphone to operate the unit, but that's for service techs.

Easy to use website. Chat experience is great. Directed me to the correct part I needed. Received part fast, and fixed the issue. Highly recommend!

This was our second time ordering this unit
it was all a smooth transition
ordering and delivery.

Helpful customer service shipped my part no charge.

Perfect fit easily connected, thank you.

The purchase process was speedy and professionally done. However, the shipping process was a nightmare. T-force transport took almost too weeks for partial delivery. The item was idle in Dallas TX for too long awaiting transport. Then it was sent to Wichita falls were I end up going to pick it up because is was going to be several days for them to bring the item to Cache, OK. Not a good shipping experience!

Reasonable prices, quick delivery and outstanding personal support from Jake. Will likely use THS in the future.

all was good and on time.

Total Home customer service great, helped me with issues with GE. The delivery service was profession. They called a day before delivery to give me an approx time and on the day of delivery telling me when they would be arriving. The took care to set it when I wanted my heater/ac placed and the box was in great condition