Tour Eiffel Reviews 

Terrible customer service and a rigid refund policy. I made a booking error on the Eiffel Tower Official Ticket Office website, and they refuse to give me a refund. They show zero understanding or flexibility for an honest mistake. Be very careful before buying tickets here, as they just keep your money.

🤬🙄😤😡😣☹️I’m sorry I was hugely disappointed by my experience yesterday.
It’s not Eiffel , it’s an Awful tower !

It’s meant to be an iconic French attraction but sadly it’s area & the grounds have deteriorated since I last visited 15 years ago . There was rubbish scattered all over the place & has only one WC . It’s an absolute disgrace for a country that takes pride in fashion , perfume , PSG & a super power !
We travelled thousands of miles across the Western Europe recently; visiting many other countries & cities , but sadly Paris has gone down as the worst part of our journey.
Paris has clearly reduced the traffic in the central metropolis but the city has NOT taken care of “park & ride” aspect. The A86 ring road is the congestion charge area but parking outside this area is an absolute rarity . We tried to find a car park for our vehicle but it took nearly 2 exhausting hours to find a spot ! Many car parks advertised are closed or open only during an exhibition season.
If you are driving an old car , my advice is to do your research thoroughly to avoid heavy fines .
Also be prepared not to have a pleasant experience in the Metro system especially during the peak times.

Non mais c’est quoi ces vendeurs de bas quartiers des que l’on sort du site ,tres mauvaises images,mais c’est la france de maintenant ☹️

Hvis du rejser med en kørestolsbruger, skal du være yderst forsigtig. Eiffeltårnets hjemmeside mangler fuldstændig information om, hvordan en familie skal navigere, hvis én forælder sidder i kørestol, og børnene har trappebilletter.
På grund af den manglende info fulgte vi personalets anvisninger på stedet. De gav os fuldstændig modstridende instruktioner og tvang vores familie til at splittes. Det resulterede i, at min 10-årige datter blev tvunget til at skubbe sin mors kørestol alene rundt på monumentet, hvilket var direkte uforsvarligt. Samtidig afviste en anden medarbejder min ledsagerbillet ved trappen, med begrundelse at den kun virkede sammen med min kone. På trods af jeg lige havde fået afvide, at jeg ikke måtte tage elevatoren med hende, da vores børn ikke måtte tage trapperne alene. Så jeg blev tvunget til at købe en ekstra billet på stedet for at følge min 13-årige søn.

Forfærdelig kommunikation, modstridende beskeder fra personalet og mangel på respekt for handicappede gæsters sikkerhed.

Stupenda da visitare

You have 0 chance to get a top floor ticket through this site during busy seasons.
All there reselling partners hijack all the tickets and sell it for a much higher price.
I have been ready at 00:00 to book tickets 2 months in advance (most early option)
First website went down, after the agenda is broken so you can't go to the correct month.
Resellers book different and don't have this problems. As soon the agenda option was working all top floor tickets were already sold out. Absolutely 0 chance. Feels like 1 big scam.

19 mei 2026

Review zonder uitnodiging

Arrivés a la Tour Eiffel en fin de matinée déjà une foule immense attendait. Nous souhaitions monter au 2eme étage pour mon petit fils qui venait a Paris pour la 1ere fois. Après le contrôle de sécurité une file interminable attendait aux guichets pour l'accès par l' ascenseur. Un seul pilier était ouvert. Ma fille a vainement tenté de prendre les billets par internet en vain.Apres presque une heure d'attente dans les courants d'air et le vent glacé ils ont abandonné. Comment un pays comme la France et Paris particulierement ville mythique des lumières et de la culture ne soit pas en mesure d'accueillir dignement ses touristes ? Il faudrait peut etre envisager comme dans d'autres pays de prendre des rendez vous pour limiter les visites afin de mieux gérer les flux plutot que de faire du mercantilisme a tout va sans en mesurer les consequences.Quelle triste image la France montre à l'étranger. Quelle honte.

Site internet avec des propositions tarifaires qui n'existent pas sur la billetterie en ligne.
Après des dizaines de tentatives de paiement, impossible de le faire, moyen de paiement bloqué.
Appelle au service client, payant...., qui me dit qu'il faut essayer en navigation privée avec une autre adresse..... Et toujours bloqué en plus pour 24h. Donc pas possible de prendre de billets en ligne. Sinon aller directement sur place et attendre au moins 1 heure a la caisse.
Incroyable d'avoir un système aussi nul pour le plus visité des monuments français. La honte.

Purchased tickets off them. Earliest time I could get in Australia was 12.30.
Tour companies must get the earlier ones. Turned up at 10.30 as it was pouring rain and saw no people or buses there. They told me I could not go up until my time or buy new tickets. So I actually could go up if I paid again. I asked 3 times at both lifts, not a person around except 6 staff chatting at each, but no they would not let me go up.

Just awful. Bought tickets online on the official website, they didn't arrive by mail even though I received a confirmation of payment mail and note that they would shortly arrive. Incompetent organisation. Shame.

Awesome views let down by incredibly rude security staff. I was waiting outside the toilet for my family and a female security guard came over to me and my sister and said "AY, AY, AY, move. You can't stand here. Get out." Absolutely awful attitude and somewhat ruined the experience. Horrible woman. Maybe learn to communicate with other humans properly or find a job where you don't have to talk to people because you treat them like dirt. Lift/elevator staff were fairly friendly, thank goodness. 5 stars for the view, 1 star for security staff!

Tour Eiffel, the place and view is so fine, and a good experience. but I have to say, that at the entrence I did’nt feel welcome. I tried to be polite, as my french son-inlaw have tought me, and I said Bonjour to the young ticketinspektor. He repeated loudly Bonjour with an american accent and he and his colleague laughed loudly at me. Everybody arround could hear it.
I was not the only time the young man were unpolite. In the tour I asked for Way Down?, and the same young man repeated it again with an american accent, and he and the other inspector laughed loudly again. Actually I am not American
I feel sorry for your staff, if they have nothing better to do, than to mob the guests. Is that french courtesy, I hope not.

Simplement très difficile d'acheter ses billets en ligne pourquoi tout est aussi mal pensé aussi lent et aussi bugué.
Tout simplement l'une des plus mauvaises billetterie en ligne.
La faq vaut le détour, question sur faire s'il n'y pas plus de place disponible le jour souhaité ? Essayer un autre jour... Fallait y penser

UN lieu surestime. Ça vaut le coup d’œil. Mais je préféré le Louvre.

Incroyable. Voici le monument emblématique de Paris, voire de la France ! Voici mon point de vue :
- mauvaise indication des files d attente à l arrivée
- mauvaises indications à l intérieur : à quels piliers aller ??
- mauvaise coordination de l information : à la prise de billets, on nous annonce que le 3eme étage est inaccessible et arrivés au second, on nous dit que c est possible, sauf que les billets se prennent au rc
- WC inaccessible pour 2 raisons : trop d attente, odeur nauséabonde, personnel indolent
- attente de l ascenseur : ce n est pas compliqué de mettre une indication avec le temps d attente restant
- on prend une boisson : pour récupérer la caution, il faut aller de l autre côté de l esplanade...à l autre kiosque.
Je suis triste de l image de la France que l on donne aux étrangers. Ce n est pas étonnant qu ils ne veuillent pas revenir après ce genre d expérience.
Ce n est pas compliqué d aller au Japon pour prendre des cours de l excellence du service clients dans ce pays et de travailler ensuite avec un consultant idoine. Continuer à vous complaire dans la médiocrité et ne vous étonnez pas de la glissade dans laquelle la France semble engager. 🤢🤢🤢🤢🤢🤢🤢

I went with my husband and 2 kids during Christmas holiday. The queue was really long and disorganised. Not child pram friendly at all. You have to fold it to get into the lifts so if you're baby is sleeping this is far from being ideal. The toilets were horrendous, my husband threw up after going with my son who needed a wee. The view is nice but not worth the price, the wait and the frustration. Cherry on top of the cake on our way down the lift broke. It was manually released and shaking each time that it was going down. People were panicking inside the lift and my kids were screaming and crying. Once we reached the ground floor the doors were locked as we were not leveled so ground staff had to manually released the doors. I could see them laughing while we were all in distress. The compensation for this horrible ride was a hot chocolate.... Honestly such a waste of time and money. I can't believe that for the price we can't have clean toilets and functioning lift... What a broken landmark

Bello il tour . I responsabili del gruppo sono stati bravissimi. Dovrebbero saper parlare piu lingue però. Ma la colpa è mia. L inglese lo capisco solo se parlato lentamente ma liro di italiano zero. ..eppure siamo confinanti...cmq costoso senza alcun dubbio. Avremmo potuto evitare di fare a piedi con il gruppo e fare da soli. Tanto è bello uguale.

Une honte payées a rien faire.
Sur 3 guichets ouverts 2 fermés et les caissières discutent tranquillement pendant que les ascenseurs tournent a vide... surement le boulot le plus dur au monde ! Quant a l'autre guichet 3 personnes depuis 20mn pour prendre 3 billets d'ascenseur !¡! Bravo la France bravo Paris et a sa Maire pour sa représentativité qui montre encore une fois notre efficacité ! Et on cherche 40 milliards ????

Tried to buy a ticket for the Tourre Eiffel with 6 different cards...SIX. DIFFERENT. CARDS. None of them worked, and they were all accepted cards in the info of the sites...worst payment experience I ever had.

Nous sommes en août et impossible d'acheter un billet pour le sommet de la Tour Eiffel pour n'importe quel jour du mois d'octobre car le site indique qu'il n'y a plus de disponibilités.