Did the underground domus guided tour near trevi fountain. Our guide Andrea was everything a guide should be friendly, informative and very knocknowledgeable. The experience was great and definitely w... Toon meer
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Lees wat reviewers zeggen
We had a wonderful Experience with Cinzia . She was knowledgeable, warm, dynamic, and spoke with ease. She also answered questions and helped us move easily through large crowds. I highly recommend... Toon meer
Bedrijf heeft geantwoord
Wow just met one the kindest supportive and professional Italian girl in touristisation Roberta!!!!! We took the incorrect tour to the Catacombs and missed our correct tour to Colleseaum!!! Roberta so... Toon meer
Bedrijf heeft geantwoord
Il tour e’ stato fantastico. L’autista Alessandro è un amatore entusiasta della sua città e la sua dedizione è trasmessa nel tour, molto personalizzato e interessante. Le catacombe di Santa Domitill... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Contactgegevens
Roma, Italië
- info@touristation.it
- www.touristation.it
4,7
Uitstekend
372 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Alessandro was very great and…
Alessandro was very great and passionate tour guide.
12 november 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Albert,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Alessandro fenomenale
Alessandro fenomenale, grazie.
E non dimenticare, carbonara senza burro, peró con pecorino. 😀
12 november 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Orhmar,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
St Callistus
Our tour guide today Allesandro, St Callistus, was extremely friendly, very helpful and stopped to show us multiple destinations on the way including Appia Antica, Arco di Druso, Caracella baths and the Aurelian walls. I would recommend Allesandro to anyone looking to tour & visit Rome.
11 november 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Cathal,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Alessandro
Alessandro, bus driver and local guide made this tour perfect.
11 november 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Slobodan,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Amazing experience
Amazing experience! The driver was super friendly and the girls in the office were super nice!
11 november 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Giorgia,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Superbe visite avec Antonio
Superbe visite avec Antonio !
Le challenge etait de taille avec le musée du Vatican, la chapelle Sixtine avant de nous amener à la Basilique St Pierre en 2h.
Antonio a su nous donner les infos essentielles ainsi que des anecdotes « insolites ».
Merci encore pour cette visite !
29 oktober 2025
Review zonder uitnodiging
Antwoord van Touristation
Cher Ben,
Merci beaucoup pour votre aimable avis !
Nous sommes ravi·e·s d'apprendre que votre expérience de visite à Rome avec Touristation a été à la fois amusante et inspirante. Vos commentaires comptent énormément pour nous !
Nous avons hâte de vous accueillir à nouveau bientôt pour une autre expérience inoubliable !
Cordialement,
Service Client de Touristation
Very interesting and perfect experience
29 oktober 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Geneviève,
Thank you very much for your kind review!
We are delighted to hear that your visit to Rome with Touristation was both enjoyable and inspiring. Your feedback means a lot to us!
We look forward to welcoming you again soon for another unforgettable experience!
Best regards,
Touristation Customer Service
Antwoord van Touristation
Dear Alexandre,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Visite en français très qualitative……
Visite en français très qualitative… Antonio est un excellent guide en Français !
29 oktober 2025
Review zonder uitnodiging
Antwoord van Touristation
Cher Alex,
Merci beaucoup pour votre aimable avis !
Nous sommes ravi·e·s d'apprendre que votre expérience de visite à Rome avec Touristation a été à la fois amusante et inspirante. Vos commentaires comptent énormément pour nous !
Nous avons hâte de vous accueillir à nouveau bientôt pour une autre expérience inoubliable !
Cordialement,
Service Client de Touristation
Passion et humour
Merci à notre guide Antonio, qui a su nous guider à travers le musée du Vatican avec passion et humour !
24 oktober 2025
Review zonder uitnodiging
Antwoord van Touristation
Chère Emilie,
Merci beaucoup pour votre aimable avis !
Nous sommes ravi·e·s d'apprendre que votre expérience de visite à Rome avec Touristation a été à la fois amusante et inspirante. Vos commentares comptent énormément pour nous !
Nous avons hâte de vous accueillir à nouveau bientôt pour une autre expérience inoubliable !
Cordialement,
Service Client de Touristation
Antwoord van Touristation
Dear Clemence,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
very reliable touristation
I relied on this agency to book my experiences in Rome, I had a great experience, I recommend it
30 september 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Sofia,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
AVOID - Rip off and rude
AVOID Upon arrival at the Go City office in Rome, I was informed that my pass had been cancelled. Despite presenting evidence of my purchase and successfully taking the first tour to the Vatican on September 27, the second tour for the Colosseum on September 28 remained cancelled. When I reached out for clarification, I was told that an inadvertent double booking resulted in the cancellation of both tours.
Since then, I have contacted Go City multiple times, including immediately after the incident, to request a refund for half of the ticket price. Additionally, I have requested that Tourstation, the provider, coordinate with Go City for the refund. Unfortunately, I have been continuously redirected by the customer service team, who repeatedly ask me to wait 24-48 hours to contact someone else. After 7 days of asking for help to get my money back they sent me a long email detailing everything I alleged to have done wrong and have offered nothing in return for cancelling the tour. I am persuing legal actions now.
28 september 2025
Review zonder uitnodiging
Avoid - wasted money
I would avoid use of this company.
We had booked tickets to see the Vatican museums and Sistine Chapel through their site. We were asked to arrive 15 minutes before our ticket time. We did this and then spent 15 minutes in a queue before being told we would have to wait another 45 minutes as they were behind schedule.
We waited that 45 minutes plus another 10 only to then be taken over to the main queue for the museum and added to it.
In total we were standing in a queue for 1 hour 15 minutes after buying tickets that were meant to help us ‘skip the line’. We paid a significant amount of money on top of the ticket price for this ‘service’.
22 september 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Customer ,
Thank you for sharing your opinion with us. We are truly sorry to learn that your experience did not meet your expectations. At Touristation, customer satisfaction is our top priority, and we deeply value all feedback, as every review is considered an opportunity to improve our services.
We would like to get in touch with you in order to undestand facts, please contact us at info@touristation.it.
We hope to have the chance to provide you with a better experience in the future.
Best regards,
Touristation Customer Service
Easy and friendly
Easy to use and friendly staff. Recommended
22 augustus 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Customer,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Agréable visite riche d'histoire avec…
Agréable visite riche d'histoire avec guide agréable et efficace
12 september 2025
Review zonder uitnodiging
Antwoord van Touristation
Chère Veronique,
Merci beaucoup pour votre merveilleux avis ! Il est extrêmement important pour l'équipe de Touristation de fournir une expérience de visite mémorable et agréable, et vos commentaires signifient beaucoup pour nous.
Nous avons hâte de vous accueillir à nouveau bientôt !
Cordialement,
Service Client de Touristation
It was amazing!!!
12 september 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Customer ,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Très bon accueil de Roberta
Très bon accueil de Roberta, touristation à côté du Colisee, très bonnes explications en français. Elle a été au top 👍
22 augustus 2025
Review zonder uitnodiging
Antwoord van Touristation
Cher Jérôme,
Merci beaucoup pour votre aimable avis !
Nous sommes ravi·e·s d'apprendre que votre expérience de visite à Rome avec Touristation a été à la fois amusante et inspirante. Vos commentaires comptent énormément pour nous !
Nous avons hâte de vous accueillir à nouveau bientôt pour une autre expérience inoubliable !
Cordialement,
Service Client de Touristation
Exceptional Service and a Warm Welcome in Rome
My family and I spent two weeks in Rome and chose Touristation to help us explore and appreciate this amazing city more deeply. Throughout our experience, the staff member Alexia was truly invaluable — she was exceptionally kind in offering guidance and explaining everything clearly. Her warm and welcoming attitude also made a big difference during our walk to the Forum
23 juli 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Customer,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Marcella is very nice.
25 juli 2025
Review zonder uitnodiging
Antwoord van Touristation
Dear Customer,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
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