Tracks Direct Reviews 474

made to measure track arrived promptly and fitted perfectly

After having received an extortionate supply and fit quote from a local company for a Silent Gliss rail , I dediced to get a quote from Tracks Direct for supply only. The saving was considerable even once labour was deducted; this led me to be somewhat cautious as it did rely on me getting all measurements exact and Tracks Direct supplying the bent properly. The after sales support in checking measurements and sending over a scale drawing for review was brilliant and we were able to iron out any flaws before manufactured. Item was delivered within 3 days of final confirmation of measurements. Fitted it over the weekend and it fit perfectly.

Ordered a simple Silent Gliss Universal Bracket for a curtain track and it arrived quickly enough. However that shouldn't be surprising as the postage was just under £10 for a 1" bracket! Anyway, this was the wrong size unfortunately and I emailed to seek advice / swap the item. No response. Tried calling the number. Told in no uncertain terms that he only deals with trade customers and "the lady" would respond to my email. Sent another email 2 weeks later. No response. Tried again on 4th October. Still nothing. Very disappointing service. Also, they don't email you any confirmation or supply paperwork. So you're left stranded if there's a problem. Lovely business model, but not great for repeat business lol. Seems like I'm not the first to have this treatment if you sort by 1 star you'll see. I wouldn't believe the 5 star reviews, not going by this experience. They just don't make any sense.

Great track well made. Fixings not as described. But worth the monies

Customer service were very helpful and prompt to respond to the questions we had before ordering. Ordering was easy to follow and tracks arrived within a couple of days and were very well packaged. Great service.

Placed two orders with Tracks Direct. Both delivered promptly and well packaged. Good quality and much more sturdy than the tracks they replaced.

Track arrived on time and was very well packaged. instruction were easy to follow and the track was well made. Would recommend this company :)

Quicker than expected. High quality product and customer service.

Great service and quick delivery.

My item came damaged unfortunately, I sent an email explaining this with photo evidence and I had a replacement with in a few days out standing service, have used tracks direct twice now and would recommend defiantly.

Excellent track, delivered on time. Thank you!

Easy to order, Good measuring guidelines, speedy delivery and good quality track.

Good product & good service

Really helpful staff and excellent Gliss track

Not yet fixed but very happy with quality of product and the fixings supplied for fixing to the wall. Very well made and strong. Helpful advice provided pre purchase. When one small part was missing from my order it was instantly despatched. Not cheap but it will last a lifetime. Fixing instructions could be improved for first time diy'ers, eg the diagram of a passing bracket shows a normal bracket. Excellent service from Tracks Direct.

Easy to use measure guide quick delivery and fitted perfectly.
Highly recommend and will use again.

Excellent product prepared well with minimum fuss. Thank you.