Placing the order was easy and my track was delivered faster than estimated initially. I've ordered the more expensive one with wheels that was supposed to be very smooth. That's where the problem is... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Silent Gliss is a very nice curtain rail. My very heavy curtains, which struggled on the previous rail, now open and close easily. Fixing the rail to the universal fixings was easy for the straigh... Toon meer
Bedrijf heeft geantwoord
Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... Toon meer
Bedrijf heeft geantwoord
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Contactgegevens
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, Verenigd Koninkrijk
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4,6
Uitstekend
473 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Communication with this company was a…
Communication with this company was a joy! Prompt response on all emails. Ours was a complicated track for a bow window (not bay). We provided a template and Tracks Direct created an exact track for our requirements. Thank you SO much, we are delighted. They also went above and beyond as the cord wasn't quite long enough for us to cut to use wooden pulleys instead of a loop, so they sent a new length of cord and organised for one of their fitters to come and re-cord the track. Brilliant service :-)
6 september 2024
Review zonder uitnodiging
Antwoord van Tracks Direct
Thank you so much for this glowing review! We're thrilled that our communication, craftsmanship, and customer service met your expectations. Bow windows can indeed be complex, so it’s fantastic to hear that the custom track we created from your template was a perfect fit.
Going the extra mile with the cord replacement and arranging for a fitter to re-cord the track was our pleasure—we’re delighted that it made a difference for you. Thank you for choosing us, and please don’t hesitate to reach out if there’s anything more we can do.
My order was prepared and ready for…
My order was prepared and ready for collection promptly. Received a friendly helpful telephone call advising my order was ready, including precise localised directions for the pick up. And! I was able to collect very early on my way to work - wonderful!
28 september 2024
Antwoord van Tracks Direct
Thank you for sharing your experience and for the wonderful review! We’re delighted to hear that your order was prepared quickly and that our team could assist with clear directions and flexible collection timing to fit your schedule. It’s great to know that we could help make your day a bit easier!
Antwoord van Tracks Direct
Thank you for the 5-star review and for your honest feedback! We’re thrilled that you’re pleased with the quality of our product, as we strive to ensure top-notch standards. We understand that price is an important factor, and we aim to provide lasting value with every purchase.
If there’s anything we can help you with in the future or if you have any further feedback, please feel free to reach out.
An excellent company
An excellent company. They were great with advice & with help ordering. The delivery was quick & the product we bought was exactly as advertised.
11 september 2024
Antwoord van Tracks Direct
Thank you for your review! We’re pleased to hear that you found our advice helpful and that your order arrived quickly. It’s great to know the product met your expectations. If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Antwoord van Tracks Direct
Thank you for your feedback! We’re glad to hear you were pleased with our customer service. If there’s anything more we can do for you, just let us know.
Fast delivery and fits perfectly
8 september 2024
Great advice when I rang so we could…
Great advice when I rang so we could exactly the right product and size.
14 augustus 2024
Parcel delivered in obscure place…
Parcel delivered in obscure place beside shed and left in a position where it is bent, thus damaging the contents (curtain track). No effort made to contact me, although I was at home at the time.
2 augustus 2024
Late Delivery
Our order took well over the quoted time, although was processed as soon as I complained
6 augustus 2024
Fast delivery
Fast delivery, accurate bending to my shape requirements, easy ordering process, easy fitting, smooth running track. just thought it was a bit pricey
2 augustus 2024
Antwoord van Tracks Direct
Thank you for your detailed feedback and for leaving us a 5* review! We're pleased to hear that you found the delivery fast, the custom bending accurate to your specifications, and the ordering process straightforward. It's great to know that the fitting was easy and the track runs smoothly. We understand your concern about the price and appreciate your honesty and your feedback.
Great customer service
Great customer service - special mention to Ruth, who was very patient with me and our client. Quick responses, quick turn around, expert knowledge. Thank you!
19 juni 2024
Review zonder uitnodiging
Used twice now - my "go to" for Curtain Tracks
Great product, arrived quickly.
Cost of shipping quite high given the weight and size of the product but it was excellently packed.
4 juni 2024
The Silent Gliss Track for my bay…
The Silent Gliss Track for my bay window was a perfect fit. It arrived in one large piece - solidly packed within a wooden frame. The track is a quality build - very smooth glides and as it's in one piece it has no irritating angle joints that have snagged on my previous installations. Very pleased with the outcome - money well spent, thank you.
22 mei 2024
Antwoord van Tracks Direct
Thank you for your feedback! We're thrilled to hear that the Silent Gliss Track for your bay window was a perfect fit and that you're pleased with its quality. Ensuring our products are securely packaged and arrive in excellent condition is a priority for us, and we're glad the wooden frame provided the necessary protection.
It's wonderful to know that the track's smooth glides and single-piece design have improved your installation experience. Your satisfaction is our ultimate goal, and we're delighted that you found the product to be worth the investment.
If you have any further needs or questions, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with us.
Antwoord van Tracks Direct
Thank you for your feedback! We're pleased to hear that our product met your expectations and that it was delivered efficiently.
If you have any further needs or questions, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with us.
New curtain track a treat
Arrived in good packaging was easy to assemble works great - was a bit pricey but nice a slimline
5 mei 2024
Good Customer Service
Original track was damaged in transito. Replacement delivered very quickly and efficiently.
30 april 2024
Antwoord van Tracks Direct
Thanks so much for taking the time to leave us a 5* review!
We so sorry for any inconvenience caused by the damaged track during transit, but we're pleased to hear that the team were able to swiftly resolve the issue by delivering a replacement track to you. Ensuring that our customers receive their orders promptly and in good condition is important to us, and we're glad we could rectify the situation efficiently.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.
Clear website and good customer…
Clear website and good customer service. Arrived on time. Packaged well.
30 april 2024
Antwoord van Tracks Direct
Thank you for your feedback! We're pleased to hear that you found our website clear and that you received good customer service. Ensuring user-friendly online experiences and providing excellent service are priorities for us, and we're glad we could meet your expectations.
We're also glad to know that your order arrived on time and was packaged well. Timely delivery and secure packaging are important aspects of our service, and we're pleased that everything went smoothly for you.
If you ever have more projects in the future or if there's anything else we can assist you with, please don't hesitate to reach out.
Easy to buy on line and very prompt…
Easy to buy on line and very prompt service and delivery.
3 april 2024
Antwoord van Tracks Direct
Thank you for your taking time to leave feedback.
We're so pleased to hear that you found it easy to buy online and that you experienced very prompt service and delivery. Providing a seamless online purchasing experience and ensuring timely delivery are key for us, and we're glad we could meet your expectations.
If you ever have more projects in the future or if there's anything else we can assist you with, please don't hesitate to reach out.
Antwoord van Tracks Direct
Thank you for you 5* review and taking time to leave feedback!
We're thrilled to hear that you found our website great and that our team were helpful with any queries you had. Providing top notch customer service is important to us, and we're glad that we could assist you effectively.
If you ever have more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Additional runners
Needed some additional runners and collected them from the head office/workshop in High Wycombe where they cut and bend tracks to measure. Very straightforward once I had worked out that this was the arrangement and this is the place to go for anything to do with silent gliss
23 maart 2024
Antwoord van Tracks Direct
Thanks so much for taking time to leave us a 5* review!
We're glad to hear that you were able to collect additional runners from our head office/workshop in High Wycombe. We strive to make the process straightforward for our customers, and we're pleased that you found it to be so once you discovered the arrangement.
It's great to know that you found Tracks Direct to be the place to go for anything related to Silent Gliss products. If you ever need further assistance or have more projects in the future, please don't hesitate to reach out.
Thanks for choosing us! :)
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