The Trade Centre UK - Coventry Reviews 9.495

Harry and Amar have been exceptional and explained everything made buying the car a breeze and been looked after perfectly

3-star sales, 0-star service. Do not trust the high ratings.
​While my initial buying experience seemed positive, I now realize why this dealership has high ratings: they pressure you to review them on the spot right when you are happy buying the car. ( Very few people come back to update their reviews when things go wrong, which feels like a manipulative tactic to build false confidence).
​I am deeply disappointed to report that my vehicle broke down within just five days of ownership with multiple, major faults. The quality of their cars is incredibly poor, and their service center appears to be perpetually overwhelmeld (full- you don't have a space to park inside the property).
​The subsequent lack of support and effectiveness from the after-sales team has been painfully bad. They simply do not care and refuse to help:
It took them 4 weeks just to pick up my car, and another week just to look at it. I have now been waiting 5 days just for the mechanical report, and I still have no answers from the management.
​Zero Support: No courtesy car has been provided. They show absolutely no understanding of the personal struggles and pressure my family is going through being left without a vehicle.
​This dealership is a joke. Once something goes wrong, you are entirely on your own. I would not recommend them to anyone.

I had the absolute pleasure of meeting Harry & he was the most helpful person I have ever met he explained everything & he was the most knowledgable person I’ve met in a long & he definitely needs a pay rise & if we had more Harry’s in this world the world would be a much better place xxx he’s an absolute credit to this Company xxx

Mo was very helpful, very polite and very professional

Happy with the service. Satisfied with the information given. Credit to Mo in collections

Staff was thorough

Be very careful with the EMaC warranty sold by Trade Centre UK. During the sale, it was presented as covering everything from a light bulb to a complete engine failure. However, when I made two claims for a genuine engine issue, both were rejected.

The warranty sounded excellent when it was being sold, but my experience when I actually needed to use it was very disappointing. Great sales process, poor support when it came to claiming.

Samiha was absolutely brilliant and helped me massively collecting my car! A 5 star experience for sure!

Samiha was a fantastic help and took us through all the things we needed to know. She was an absolute pleasure to deal with and made our car purchase a very smooth process. 10/10.

Spoke through everything clearly, friendly

Great experience sorting out my new car with Mohammed, made everything simple and explained everything in detail

It was an easy and quick experience. Friendly staff and very accommodating

It’s the best no 1

The place was clean and the staff very friendly

On collection then driving home
The spare tyre was flat
The car hadn't been cleaned inside
Cruise control doesn't work
Warning light for rear nearside tyre on so suspected slow puncture
Juddering when the car goes over 45-60 mph
Exhaust system very loud
Floor mats not provided when they were urchased

Happy with service received

Very good service, Harry was very nice and helpful