Trakke Reviews 

★★☆☆☆

The product arrived quickly, so I’ll give credit where it’s due. Unfortunately, the customer service experience was extremely disappointing.

I placed an order for a Bairn Messenger in Black and changed my mind shortly afterwards. Around 3 hours after placing the order, while it was still being processed and well before dispatch, I emailed Trakke asking if they could simply change the colour to Port.

Their own order confirmation states that an order can no longer be changed once it has been dispatched, so I made sure to contact them before that happened.

I received no reply.

I then tried contacting Trakke through Facebook Messenger as well. I even attempted Instagram, but their account does not accept message requests. After the Black bag was dispatched, I contacted Alpkit Support and forwarded the original email thread so there was a clear record of when I had requested the change.

Still no response from Trakke.

Since then, I’ve received multiple automated emails telling me the order was being dispatched, shipped, out for delivery, etc. The bag has now actually arrived at my home — and I still have not received a single human response from Trakke regarding my original request.

To be clear, I understand that sometimes an order moves too quickly for a change to be made. If someone had simply replied and told me that, I would have understood. The frustrating part is being completely ignored despite making several attempts to contact them before dispatch.

The bag itself arrived without issue, but for a company selling relatively premium-priced bags, I expected much better customer service.

Unfortunately, based on this experience, I would be very hesitant to purchase from Trakke again.

No customer care whatsoever.n Once you make payment, they really do not want to know. I have asked for help repeatedly and have emailed them. No one ever replies. Trakke is not a company you could trust if you want any sort of customer service. They basically just take customers for granted and are happy to take your money.

To the products itself I can’t say anything. The customer service experience is terrible.
I bought a sling, it was payed for upfront. I received the package tracking number. For some reason the package was returned to the sender and never reached me. I haven’t heared anything from the customer service nor have I received my money back.
I’ve written to them several times over various platforms and even tried reaching them by phone. No reply.

Very sad since I was very happy finding the sling and company

Absolutely no! The quality is very low for the price.

Not impressed with the quality.

I have now had two Bannochs, both with their seams ripping; on one bag the stitching on its side pocket was ripping immediately, and on the second the stitching on its lid was clearly done incorrectly, and had already started ripping.

The reason I give them 2 stars instead of 1, is that customer service has been very helpful and has offered replacements and refunds for both bags. However, for a bag in this price range (299£) we shouldn't have to go through this process, not once and especially not twice. Unacceptable QA.

Only got good things to say about this brand and their service. I had a Kelso sling bag which I used every day for years - brilliant wee bag. The zip stopped working a few months ago and I messaged Trakke and was asked to send it in for repair. Got the repaired bag back a week later - absolutely fantastic service. Highly recommended! Thank you team Trakke.

Have had my tracke bag for years and it had developed some wear and tear. Sent it in for repair and the repair service was fantastic. Really good job and well priced.

Unfortunately, I can't say much good about the quality of Trakke's products. I currently own a Canna and previously had a Bannoch, which had to be returned after two months because the seams on the side pockets came undone and the elastic band broke despite minimal use. At that time, they were accommodating and helped immediately. With my current product, unfortunately, a side seam on the backpack is coming apart, and I'm experiencing the same problem with the elastic band. It seems that the bands generally have a quality issue. What I don't understand is that in this case, neither an exchange, refund, nor repair is being offered. Communication with the employee from Trakke is very difficult, as we exchange messages every three days. I understand that a person might have a lot to deal with, but as a customer, it is really hard to accept when you have spent so much money on a product. Therefore, I cannot recommend the products!

Ordered an Eigg bag, arrived very quickly, I am very pleased with it, quality item.

I recently bought a 'Fingal' backpack. Delivery etc. was spot on and definitely good quality materials. But unfortunately, it's really uncomfortable wearing this when carrying a laptop and cycling into work (and I only have a couple of miles to travel). This is because the bottom of the laptop edge digs into my back, no matter how I adjust the straps etc. It's fine if I don't use both straps, but it's a necessity when cycling. If only they had made the suspended laptop section a bit more padded, it would have been perfect as a minimalist daily backpack. But as it is, I can't recommend unfortunately.

Over the last 2 years I have bought bags, face masks and now a hat from Trakke. All have been of the highest quality and have been delivered in a matter of days with full email notifications. An excellent retailer.

I recently purchased a face mask from Trakke. It cost £18 and an additional £2.25 for postage. The mask is adequate but definitely not worth £18! It took a very long time to arrive (I have purchased cheaper masks from the USA that have arrived quicker!). I'm sure that the other products that Trakke sells are worth the money/the wait but I wouldn't buy another mask from them.

I have bought several items from Trakke always the same result, superb quality superb customer service, designs simple and functional waxed canvas extremely durable. Used the Bannock pack for nearly a year no problems what so ever also use the banana cross body bag daily again absolutely no issues stitching all good canvas no signs of wear.( make sure to reproof on a regular basis to help protect the canvas al well as waterproofing)
Trakke offer a repair service to avoid the trend to landfill brilliantly refreshing if you should ever need it, but I doubt it.
Customer service always respond quickly and are always helpful.
If your world goes in your bag and your bag is part of your world you won’t go far wrong with Trakke
Built to last as long as you do.

Have ordered a number of items from them, most recently the masks. All arrived promptly, well packaged for transit, and well made items.

I just wish they would make some bags from the nettle blend fabric they used a few years ago - still rocking my bag from that era and love how the fabric aged nicely.

Will buy again in the future.

I dithered about buying one for about a year, but when the Assynt came out last year I decided to go for it. I've had it maybe 14 months now and wear it virtually every day, it's brilliant. Went for the medium size one and it's perfect for daily stuff like the work commuter but also big enough for long weekends.