TransUnion Reviews 246

I even didn't complete my registration because of the error "Online Identity Verification System Temporarily Unavailable", but was immediately charged by 28 CAD! I was not going to pay for any reports, just wanted to explore this platform! Now I even cannot remove my credit cart from the platform!!!

Good experience with customer service today. I needed an error correction on my credit report. The agent made the correction quickly and was very helpful. Short wait on the phone call. So different from my poor experience with Experian.

Transunion is a real jk...
They aren't there to help you in case of fraud and will laugh at your face when you ask questions. All agwnt i stumbled across where rude and incompetent.This company is a so bad I wish they did not exist they make your fraud situation even more stressful than it is!

Credit score dropped after fraud and they have no clue how to bring it back. Even Desjardins tried many times to contact them to fix it. Equifax keeps much better score (my score is excellent there and poor at Transunion, with the same monitored credits ) and is more reliable. Sucks that banks work with this incompetent company.

I am a victim of identity theft and my Transunion credit score dropped from 800+ to 650 because of a fraudulent account opened in my name. Transunion told me that despite I dont have any responsibility with this issue, my credit score will remain 650 for 7 years! So now I wonder how reliable their credit reports are, they provide wrong information to banks and institutions day after day!

Website does not work and charged me after I cancelled. Their website wasn't working so I had to call to have my subscription cancelled. The person on the phone said I was good to go and that I should get a refund since I had cancelled within the same day. Never got the refund. The next month they charged me again for the subscription.

The website doesn't work.
Every customer service representative keeps wanting to direct you to this garbage that doesn't display any information. I didn't even want an account but the person on the phone refused to just place a credit alert attached to my SIN and said "make an account on the website". Next thing I know I'm stuck for 2 days trying to troubleshoot that trash and in the process lo and behold, they are able to put a credit alert without you making an account, just like Equifax did in one 5 minute call.
Just use Equifax.

Be careful when dealing with this scam company. When you look at your credit score via your credit card do not join because there is a charge not mentioned. The website is terrible. The customer service is terrible. you can't hear them on the phone and you are talking to another country not Canada.

Transunion is the legitimate credit beurau. It must be a joke. It's unbelievable that people can actually trust this credit beurau because they obviously don't know what they are doing.
I am currently having 2 open revolving bank accounts and these accounts I have had for almost 7 years and never missed payments. But on my credit score report I have 0 bank accounts.
I have made more than 10 phone calls to figure out why they dont have my banking accounts on their system and my credit profile. Nobody was able to explain why. Omg you have only 1 job.

Do not pay for the monthly subscription, canceling is a difficult process, use credit karma it's free and just as accurate.
Also SIN card information is required over the phone and shared with a third party in India. Likely your information will be compromised or scammed.

I will rate it 0 stars if I can.
It's a useless platform, with an error-prone website, and impatient staff.
You can never solve anything!

They increase the credit score if you subscribe to their services. When you don't need the service anymore, you have to call them to unsubscribe. Why do I have to call to unsubscribe to a service that only took several mouse clicks to give them money? What year are they operating on? They are trying to deter you from unsubscribing by making lengthy phone calls with transferring back and forth between staffs. Now they even block me from accessing my account (error cannot identify identity) on the same machine that I use to create the account and pay them.

The service is very bad! They hire staff who don't understand the purpose of your call and they treat you like you don't know anything, disrespectful!

Having dealt with TU in various countries I can confirm that they are terrible globally. The entire business model seems based on the concept that hiding charges and making it impossible to unsubscribe without a lengthy phone call is a great way to engender trust in the consumer. Terrible. Avoid them and anybody who works for them.

A terrible company to deal with. I have been trying to change incorrect information they have about me. Several conversations, all with people whose first language is not English, have got me nowhere. I was told by one of their incompetent persons to wait 5 business days after my initial call and contact them again. If I provided the correct numbers for 2 documents in my next phone call, everything could be change by phone. Today the next incompetent person told me I have to mail the documents. How important should the credit score they have for me be? The credit score they report cannot possibly be true as I never miss payments on anything.

1st call: phone call got cut, never called back, even after they took my contacts.
2nd call: unable to provide any help.
3rd call: spoke to me very badly. Hung up at my nose.

Typical of today's "customer service". Received an email alert from them. Unable to find the reason online, so I made the mistake of calling in.
Almost 2 hrs on the phone with 5 different people....everyone of them with an incredibly thick accent that made it nearly impossible to understand, and not one of them could: A) Explain where on the site I could find the info I needed . B) Explain, with any accuracy, why I got the original email in the first place.
One of them didn't even know how many months were in a calendar year!!!
Why is it so difficult to LISTEN to the customer, then respond with an answer that actually APPLIES to the question? If you claim to speak English it shouldn't be that hard.

Transunion is running by a wrong people. Not sure how personal information is getting mixed with someone. I have disputed my Personal information many times, still they are mixing information. Earlier I got car Mortgage of $40k under someone's name eventhough I do not have car Mortage, I paid 4 months of subscription $29*4, and still called everyday. They cleared some information after 3 months.
After a year (Nov-Dec 2023), on my profile I am seeing someone else address and someone's House Mortgage of $5,00,000, which is not actually mine.
Submitted information for dispute. Received update that my profile updated, looked into my account but still no change.

Worst Credit union Bureau, still Canadian government believe it. Also, Canadian banks do not look at their bank profile and personal history when we apply for a mortgage. They still trust wrong provider transunion service.

Need to stop Transunion service or Canadian banks should not depends on fraud Transunion credit score.How $5,00,000 Mortgage getting mixed up.

Unfortunately, I am being forced to do business with a company that is in great need of an overhaul, starting with customer service. I am unable to log in. Jumped through all the hoops, and still can't log in. Automation says it will send you an email, which never comes. Called TransUnion. They keep saying they sent an email, I keep telling them I did not receive it. They say my email must be wrong. After several minutes of going back and forth we determine that my email IS correct. They then ask if I'm getting other emails. To prove that I am, I read off several emails I received today. Finally get an authentication code, but it goes to an 'error' page, I tell the rep, and he hangs up. I try again to get in, and now account is temporarily suspended. I contact someone via text, but they won't talk to me until I log in. I call again, but the call disconnects while I'm on hold... twice. This can't be real. I've never had an issue with the other 2 credit reporting agencies. I'd stop doing business with TransUnion, but it's not a choice for the consumer who applies and carries credit.

EDIT: After multiple phone calls, I finally reached a very nice Alan Watts who was able to help with a very dysfunctional website and maneuver around to get me in. For that, I've increased this review to 3 stars. He easily gets 5 stars, but the overall process still gets 1, and 3 is the medium.

If I could give no stars I would. I have credit building apps and repair apps. I log into their site give them my info so I can see if my credit is frozen I already know my scores daily I’m pay other companies for that and they randomly charge me 29.95 and I have no idea where that came from and then say they can’t refund it bc I looked at numbers I already know. Transunion sucks!!!!!! BEWARE