Travel House - Pontypridd Reviews 

Very friendly helpful customer service highly recommend and will be back for sure first class service

Was expected to pay remainder owing for holiday within 2 hours of phone call from shop, and was expected to pay it over the phone before the shop closed or cancel, so cancelled holiday forfeiting deposit. Did not have any prior notice 7 days or even 48 hours notification to pay remainder. Would not use this company again.

Excellent customer service, staff are so friendly this is why we like to use them. 10/10

have to say Sharon was very helpful with our booking we have now booked for next year many thanks

Great customer care and service

Booked another holiday with Travel House, great service as always. Sharon goes the extra mile to get exactly what you want.

Staff are brilliant

Fab Service from Kelly. She couldn't do enough for us when booking our holiday to celebrate 50th birthdays and 25th Wedding anniversary. Thank you

Great service sorted everything out for couple of holidays in no time thank you again.

Our assistant was attentive and professional and did a brilliant job of accommodating all of our requests with our holiday (we had a lot).

We went in looking and came away with a holiday in Turkey booked.

Overall fantastic experience from start to finish, thank you.

Staff couldn't be more helpful getting me the best deal for my trip, very friendly office, the staff go above and beyond to help. They're all so knowledgeable , it was a pleasure to book with them, it's my second time to book with them, I highly recommend them , 10 out of 10

Sharon is always excellent- and I wouldn’t book anywhere else - I love Travel house in Pontypridd! The girls are fab ❤️

Friendly staff willing to help on every doubt we as a customer had.
Appreciate thier honest opinion and facts given on resorts we as a customer weren’t too sure about

Had a courtesy call asking if any further help required from agents-which was a lovely gesture , cannot fault overall service-will definitely go back

Great overall experience. Very helpful and informative staff. Sharon who I dealt with was excellent and nothing was too much trouble for her. Everything I asked she dealt with and if she had to phone me back she always did so when she said she would. Great customer service.

This is the second time I’ve booked through travel house with Kelly and she is absolutely amazing at what she does. I had seen the holiday I wanted on a website but wanted it tailored to our needs so knew I’d go straight to Kelly as knew I could trust her as she was amazing when I booked with her last year and she delivered.
I will always book all holidays with her from now on.

Absolutely overwhelmed with the expertise and how clearly everything was explained what a credit to the travel industry absolutely fantastic

Thanks to kelly and thd girls for being so helping today.
Kelly helped us book a nice city break to Amsterdam advising us where was the best place to stay for myself and my daughter, We also booked a cruise for 2026 with Kelly.
The service from start to finish was great I wouldn't book with anyone else.

Sharon was very helpful, and knowledgeable and took the time to explain all our options, which made it a very pleasant experience, I would recommend Travel house to anyone, thank you.