TriEagle Energy Reviews 185

TriEagle Eagle Energy has the most respective customer service representative I have ever come in contact with if they doesn't know the answer to your question or problem they will try to fine the solution

I really like your clean energy, your rates, and I feel like you prioritize taking care of Texans.

The gentleman I spoke with at two separate calls was the greatest in customer service! He spoke kindly, with a gentle voice, and was never condescending. He had patience as I explained my situation, and I never felt rushed or misunderstood. I consider him an asset to your company. Thank you.
Susan M

Good customer service!

I had to do a transfer of Lights and the lady made me feel at ease and worry free

Good service. Very quick response.

I have two homes and I just switched to TriEagle and I’m hoping that I can be there for a long time. Thank you and God bless you.

Very patient and kind lady. Absolutely professional and to the point. Excellent experience.

I don't like the Automated system but your Agents are Great

The agent was helpful, listened to and answered my questions.

Happy the representative was able to help me keep the lights on until I get my next check.

I had gotten on website for power for Texas and I had TXU and they just kept getting higher and higher and I’ve been with them for two years well I’m on a fixed income and I live with my two elderly parents who are also on a fixed income so we switched to TriEagle

The agent i spoke with was very understanding of my situation. And he was very informative on options that could be helpful in the future.

The weekly updates of used Kw are a help especially with our efforts to conserve energy and our water well which should be a fairly set amount each month. Anything variance alerts us to a possible outside leak or well pump problem.

This company misleads customers regarding billing and can not resolve issues with online service. When I set up my account I was told I could set up automatic payment on a specific date after the first bill. When I attempted to do that I was told I couldn't. When I attempted to get into my account on line I found I couldn't. When I called in for assistance I was told there was a change and I would have to wait days for a resolution to reset my account. They mislead customers to get you to sign up with them and then lock you in by blocking you from your online account.

My rep Lisset was very helpful and patient.

5 star service, company, and experience.

This is the best light company I will stay with them for the rest of my life

Good customer service and reasonable rates. The billing is easy to understand and they provide mid-month estimates of the next bill. Very transparent. And reliable power delivery.

Customer service is outstanding. There are no surprises in moving from one location to another. Billing and automatic payments are easy. Weekly updates keep me aware of my electricity usage. When I think of Tri-Eagle Energy, only positive thoughts come to mind.