troov.com Reviews 26

Really poor service. Lost a coat with my car keys in the pocket at Nice Airport, registered it within 4 hours as knew exactly where I’d left it. The website said they would contact me within 48 hours guaranteed about my item. Nothing for 4 days. I then email asking for an update. Get a response saying that as they service multiple airports they can’t be expected to get back to me yet - despite their own website saying the 48 hour guarantee…
I followed up a week later, a full 10 days after losing the item and they have ignored my email since, for over weeks. Given up hope.

I had a carryon bag stolen from a Swiss Air gate at the airport in Nice in July 21. I was devastated and nobody really cared. The Swiss attendants (as well as the airports Customer Service) told me that the only way the security cameras could be accessed was by the police. I had to get on a plane and never got to file a report with the police. I was told by the airport that the only way to contact the police was via email but after three attempts, I gave up. A few weeks ago I decided to file a report with Troov and about one week later, there was a match. A few days after that, my bag was delivered to my house with ALL OF THE CONTENTS! It is still a mystery how my bag ended up at the lost and found after being grabbed from under my seat but I’ve accepted that I’ll never know. It cost me 137 € to have it delivered to my house in the US but I had a lot of cash and jewelry worth much more than that. I was worried about the service initially but I am so happy I decided to file a report and so thankful to have my things back! I hope this review helps!

Lost an item at Nice airport security. Followed instructions and paid 12 euro to Troov. On its website, Troov gives the following address to collect lost objects: Rue Costes et Bellonte , 06200 , Nice. Went to the street and spent an hour checking buildings on the street. No sign of Troov. Two hotels on the street never heard of it. Gave up searching after an hour. Finally contacted Nice Airport administration next day to finally discover that Troov Lost and Found Service is in Terminal 2. Can't understand how a company that seems to get high ratings and for which we pay a service fee cannot put on its website the proper address of its office at Nice Airport. How unprofessional. Exasperating.

I am French and I try to get an appointment to renew my passport in Miami consulate, it is impossible the website is ridiculous not organized and we go nowhere, it is a shame for my country to use this company

Literally a useless website! located the item but offering no delivery options except express delivery and they are asking €1200 to return a £320 iPad, complete waste of time.

Troov is a French platform that allows people who have lost personal items to find them. “Trouver” means “to find” in English.
For some reason they managed to have a partnership with the French Ministry of Foreign Affairs so that people can find appointment with the consulates and embassies.
There might be a case where losing an item and finding a time for an appointment is similar but I struggle to see it.
In the end, it does not really work as there are not many possibilities to find a time (which might be similar to the probability of finding a lost Wallet). One could argue here that it is independent of Troov’s power.
However, when there is a time it is clearly not easy to book it and makes the experience very frustrating.