Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... Toon meer
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I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Toon meer
Bedrijf heeft geantwoord
This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... Toon meer
Bedrijf heeft geantwoord
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kledingwinkel
- Babykledingwinkel
- Decoratie- en interieurwinkel
- Winkel in modeaccessoires
- Herenmode
- Damesmodewinkel
Geschreven door het bedrijf
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Contactgegevens
Fieldhouse Lane, SL7 1LS, Marlow, Verenigd Koninkrijk
- help@truly.co.uk
- www.truly.co.uk
4,6
Uitstekend
247 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My partner bought me some silk…
My partner bought me some silk nightwear for my birthday.they were the wrong size but was quick and easy to exchange for the correct size free of charge.packaged beautifully, the pjs look and feel amazing on my ridiculously sensitive skin.i thought he’d gone mad when i saw the price but after wearing them i quickly realised they are absolutely worth the money! Thanks
8 april 2021
Review zonder uitnodiging
Antwoord van Truly
Hi Naomi,
Thank you for taking the time to write us this fab review and so glad that you had a great experience with Truly and are loving our PJs.
Lovely product
Lovely product! the only small thing is it would be great if the batteries were included.
4 april 2021
Antwoord van Truly
Hi Tamsin,
Thanks for leaving us a review and glad you are loving the domes. I'll pass your comment on about the batteries to the team.
Take Care
My order arrived promptly packed in a…
My order arrived promptly packed in a lovely box. The fit was perfect and the only minus is that the fabric was silky and I had expected it to be a heavier cotton as it was termed a sweatshirt. However it will be good for the spring and maybe wet days in summer with jeans so I am fairly pleased with it.
3 april 2021
Antwoord van Truly
Good Morning Pam,
Thank you for taking the time to leave us this lovely review, we really appreciate it.
Totally Efficient
Totally efficient- ordered, confirmed, delivered and love the product. Will definitely use Truly again. Thank you.
2 april 2021
Antwoord van Truly
Hi Claire,
We are so glad you had a great experience at Truly and thank you for writing us this lovely review.
Take Care
I ordered some fluted wine glasses
I ordered some fluted wine glasses, they are excellent quality at a very reasonable price .
2 april 2021
Antwoord van Truly
Good Morning Belinda,
So glad you are loving the wine glasses, if we could "cheers" you we would!
Take care
Antwoord van Truly
Hi Sue,
So glad that you had a great experience with Truly and we hope you are still loving the gin glasses.
Had fabulous customer service from…
Had fabulous customer service from Truly.....sent items that were too small back and within no time received the next size up
8 maart 2021
Antwoord van Truly
Good Morning,
Thanks for writing us this lovely review and hope that you are still loving the bralettes!
Truly...'wow!!!'.
Truly...'wow!!!'.. excellent service, exquisite product and so well packaged..i am extremely delighted with my purchase and will definitely recommend ..love love love !!! Xx
5 maart 2021
Antwoord van Truly
Good Morning Julie,
What a lovely review, thank you so much for taking the time to write it.
Hope that you are still loving the coupes and getting to enjoy them in the sunshine.
Take care
Quality at an affordable price.
4 maart 2021
Antwoord van Truly
Hi Claire,
Thank you for the review and we hope that you are still loving the crystal vase and gin glasses.
Take Care
Good looking glasses
Good looking glasses. Arrived on time. So beautifully presented and boxed. Would make an ideal gift
4 maart 2021
Antwoord van Truly
Good Morning Dawn,
Thanks for leaving us this fab review and hope that you are still loving your gin glasses.
Ordered a set of silk cami and shorts
Ordered a set of silk cami and shorts, after 1 wear the strap has broken on the cami top. Such a shame as I loved the feel of them and was going to order more but glad I didn't now.
Received reply on trustpilot stating that Truly would get an email over to rectify but it never arrived.
Truly ...Checked all emails and nothing has been received apart from the monthly mailshot...its not in spam..have checked!
3 maart 2021
Antwoord van Truly
Good Morning Sharon,
I've sent you over an email so we can get this sorted out for you, you've only had it a week so this definitely shouldn't have happened.
Please get in touch so we can sort this out :)
Thanks
Truly
Hi Sharon,
Further to your update,we emailed on the 3rd March to the same email address the order was placed using but had no response.
Thanks
Truly
Recommended
I've placed 2 orders now and have had a great experiences both times.
Items are beautifully packaged and received on time. I ordered some items as a gift and were perfect to send on as they were.
One item of clothing i returned was refunded quickly and the process was easy. Would recommend and order form again. Its lovely to find smaller businesses to order from, especially for presents for a new born.
25 februari 2021
Review zonder uitnodiging
Antwoord van Truly
Hi Lou,
Thanks for much for this lovely review ad we hope that you will shop with again soon.
Take Care
Truly
The snowsuit was perfect for my granddaughter
The snowsuit was perfect for my granddaughter who is 7 weeks old. 0-3 months is still pretty big on her but sometimes we just lay her in it and zip up regardless of weather her arms and legs are in the arms and legs and it’s just like a sleeping bag. Very good quality. Truly service was very good
8 februari 2021
Antwoord van Truly
Good Morning Jan,
Thanks for taking the time to write us this lovely review, we really appreciate it.
Take Care
Truly
Lovely sweater
Lovely sweater, nicely wrapped, arrived very quickly. Delighted with the purchase and would buy again from Truly.
8 februari 2021
Antwoord van Truly
Good Morning Peter,
Thanks for the fab review and so glad that you are loving the jumper!
I've been searching for a snowsuit for…
I've been searching for a snowsuit for a few weeks now and I randomly came across this one in an advert. I ordered this and to my surprise it came very quickly which I didn't expect. The fabric is lovely and the inside is so soft to touch. Can't wait to use this. Speedy service good correspondence through email
8 februari 2021
Antwoord van Truly
Good Morning Cheryl,
Thanks for taking te time to write us this lovely review and so glad that you are loving our baby snowuit!
Take Care
Truly
Antwoord van Truly
Hi Petar,
Thanks for writing us this review, we will certainly look into the delivery time.
Take Care
Truly
Terrible customer service!
Terrible customer service!
Ordering from website is not clear. After choosing a size, the website changes the size back to original size.
I contacted them straight away, and they couldn’t do anything for me. Very disappointed
Waist of money!
4 februari 2021
Review zonder uitnodiging
Antwoord van Truly
Good Morning Jacqueline,
Thanks for taking the time to write us this review.
We would really appreciate if you could get in touch with us as we cant find a record of speaking with yourself or an order with us so would like the opportunity to make this better and find out a bit more.
Please get in touch with us via live chat on the website or using our help@truly.co.uk customer service email address.
Thanks
Truly
Lovely collections
Lovely collections. Good descriptions of items. Well packaged and delivered quickly with plenty of updates/tracking of parcels.
2 februari 2021
Antwoord van Truly
Good Morning Deb,
Thank you for taking the time to write us this review and we are so glad you had a great experience with us.
Take Care
Truly
This is my second order with Truly
This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unwrapping extra special and makes you feel special. Which is lovely with what we are all experiencing at the moment. And then to get to lie in bed cocooned in cotten heaven. Wake up and shower then wrap a big fluffly towel around me. Can always pretend I am in that boutique hotel and not at home X
2 februari 2021
Antwoord van Truly
Good Morning Karen,
Thank you so much for this lovely review, our team really appreciate it and we are so glad that you are loving the towels.
Take Care
Truly
A great experience for a blue January
Really impressed. Great customer service and really lovely quality items at reasonable prices - parcels arrived gift wrapped and really brightened a very blue January. Thank you Truly
1 februari 2021
Antwoord van Truly
Good Morning,
Thank you for this lovely review, its brightened our day!
Glad that you had a great experience shopping with us.
Take Care
Truly
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