TrustFord Reviews 22.737

TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

TrustFord Lisburn did great! Test drive was arranged easily and plenty of time allowed to try out the car. Nathan was very helpful and made sure everything was explained to us in a very polite, frie... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We only buy a car once a decade or so and were a bit apprehensive about replacing our Ford after 160,000 miles. We need not have worried. Whilst browsing the Ford range in Epsom, we bumped into Nick... Toon meer

Beoordeeld met 5 van de 5 sterren

Well what can I say? After weeks of researching cars - Kia’s, Cherry, Jaecoo, Etc finally decided on a Ford Kuga ST Line X, now lots of Ford Dealers but somehow was drawn to Ford Castleford, Rang them... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Overall great experience - came into a one car and left with a better more expensive car but one that was more aligned to my needs as a first time nervous driver. Got to test as many as I needed, and... Toon meer

Bedrijfsgegevens

  1. Autodealer

Geschreven door het bedrijf

Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care. On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and Tips


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

23K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Purchase of Ford E Transit

Pedram was superb to deal with, creating a smooth transaction and collection process.
The company supplied me with an excellent low mileage van, at a price that was competitive with other transit centres.
Also arranged the fitting of additional security locks, ready for when I picked up the vehicle.
I will definitely use them for any future purchases.

21 februari 2026
Beoordeeld met 4 van de 5 sterren

Overall great experience

Overall great experience - came into a one car and left with a better more expensive car but one that was more aligned to my needs as a first time nervous driver. Got to test as many as I needed, and I tested at least three from if memory serves. Generally buying a car is exhausting and we were there for hours but overall really good service and they offered us refreshments when needed. The only gripe that I have is that they delivered my car to the wrong place but was quickly remedied.

13 december 2025
Beoordeeld met 5 van de 5 sterren

We only buy a car once a decade or so…

We only buy a car once a decade or so and were a bit apprehensive about replacing our Ford after 160,000 miles. We need not have worried. Whilst browsing the Ford range in Epsom, we bumped into Nick who encouraged us to sit in the models we liked and to test drive the one we really liked. He was relaxed and friendly letting us move at our pace, there was no hurry or pressure, which we really appreciated. Everything was explained clearly. We had a weekend to mull over our choice. We found the whole process very straightforward and stress-free, even enjoyable ! Thank you Nick (Hunt).

21 februari 2026
Beoordeeld met 5 van de 5 sterren

1st class service

1st class service. Very welcoming and friendly. Have dealt with Ford Trust before hence why I still go back. Keep doing what you best. I must say that Neil Beeby is an asset to the company.

5 maart 2026
Beoordeeld met 5 van de 5 sterren

Zeshan Malik at TRUSTFORD Staines was…

Zeshan Malik at TRUSTFORD Staines was very helpful, polite and professional and gave first class service.
I went to this dealership because close friends have had very good experiences here over many years. This was an excellent recommendation!

12 maart 2026
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Antwoord van TrustFord

We appreciate you sharing your positive experience. We're happy to hear that you found our team member helpful, polite, and professional and that you received first-class service.

Beoordeeld met 5 van de 5 sterren

TrustFord Lisburn did great!

TrustFord Lisburn did great!
Test drive was arranged easily and plenty of time allowed to try out the car. Nathan was very helpful and made sure everything was explained to us in a very polite, friendly and un-pushy manner. New car was made ready on agreed collection date, nicely cleaned and prepared and fully charged.
Tip for any new customers; once purchase is agreed, get the TrustFord bank details ahead of time, don't expect to complete payment at time of delivery unless you are very familiar and well set up to do the Open Banking transaction.

2 maart 2026
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Antwoord van TrustFord

We're happy to hear that your test drive and new car collection went smoothly! We appreciate your helpful tip for new customers regarding payment. Thank you for sharing your positive experience.

Beoordeeld met 4 van de 5 sterren

Service is great face to face

Service is great face to face, impossible to get anyone to answer the phone

12 september 2025
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Antwoord van TrustFord

We appreciate your feedback and are happy you enjoy our in-person service. We're sorry you've had trouble reaching us by phone.

Beoordeeld met 5 van de 5 sterren

Thank you to Ben Lang

Thank you to Ben Lang, Steve Hine, Chris Darbyshire for my new fiesta st process was seamless.

20 maart 2026
Review zonder uitnodiging
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Antwoord van TrustFord

We're delighted the Fiesta ST purchase was seamless. Thank you for acknowledging our team; we appreciate your very positive feedback!

Beoordeeld met 5 van de 5 sterren

Great Customer Service

Thank you so much to Steve King, he always goes above and beyond and provides exceptional customer service. Nothing is too much trouble. Steve is the main reason why we keep coming back to Ford for our vehicles.

24 februari 2026
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Antwoord van TrustFord

We're happy to hear that you consistently receive exceptional customer service. It's great to know that our team member's dedication makes you want to return to us for your vehicle needs.

Beoordeeld met 5 van de 5 sterren

Super service

Having driven ford cars for a number of years, with each change I have used Trust ford Kingsbury road. The service has always been friendly and efficient with helpful advice which has made purchasing a car a rewarding experience

24 februari 2026
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Antwoord van TrustFord

We're happy to hear that you find our service friendly and efficient. We appreciate you sharing your experience with us, and we're glad purchasing a car has been rewarding.

Beoordeeld met 5 van de 5 sterren

New car

Great experience from the moment we walked in up until we took delivery of our car

12 maart 2026
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Antwoord van TrustFord

We're happy to hear that you had a great experience from the moment you walked in until you took delivery of your car. Thank you!

Beoordeeld met 5 van de 5 sterren

Purchase of new car

Great customer service from purchasing car and follow up after sale

13 maart 2026
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Antwoord van TrustFord

We're happy to hear that you had a great experience with our customer service and follow-up. Thank you for your positive feedback!

Beoordeeld met 5 van de 5 sterren

Very easy from start of process to end

Very easy from start of process to end. Everything explained well by Kerry at castleford who was very friendly and professional throughout. Kept in regular contact, too.

19 maart 2026
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Antwoord van TrustFord

We appreciate you taking the time to share your feedback. We're happy to hear that the process was easy and that everything was explained well and kept you informed.

Beoordeeld met 5 van de 5 sterren

Returning customer

Always helpful and provide the best price. Dawn has been extremely patient with all my questions.

Being a returning customer says it all.

19 maart 2026
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Antwoord van TrustFord

We appreciate you taking the time to leave us this feedback. We're happy to hear that our team is helpful and provides the best price, and that our employee was patient!

Beoordeeld met 5 van de 5 sterren

Very professional.

John explained everything , from guiding me through the finance to get the most affordable deal for me to explaining everything about the car when I picked it up. Very professional.

12 maart 2026
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Antwoord van TrustFord

We're happy to hear that the guidance through financing and vehicle details was helpful. We appreciate you acknowledging the professional service you received and thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

Good New Ford Kuga.Service especially from Joe

Good Service especially from Joe, main contact and Chris who delivered my new Ford Kuga.

14 maart 2026
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Antwoord van TrustFord

We're happy you had a good experience and that our team provided great service. Thank you for your positive feedback regarding your new Kuga!

Beoordeeld met 5 van de 5 sterren

Brilliant service

Mark, the mobility salesman was extremely knowledgeable and very helpful. Could not have been easier to get a mobility car
Well done to Trustford in Lisburn.

9 maart 2026
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Antwoord van TrustFord

We're so glad to hear that the team member was helpful and knowledgeable! It's great that you had such an easy time getting a mobility car. Thanks for your feedback.

Beoordeeld met 4 van de 5 sterren

The experience of leasing a car was…

The experience of leasing a car was easy, staff very helpful and knowledgeable.

9 maart 2026
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Antwoord van TrustFord

We appreciate you sharing your feedback. We're happy the leasing process was easy and that our staff was helpful and knowledgeable.

Beoordeeld met 5 van de 5 sterren

Good experience

Good experience

12 maart 2026
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Antwoord van TrustFord

Thank you so much for taking the time to review your experience with us, we really appreciate it.

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