Turns out the Tyne Tunnels website is smarter than I am! In my infinite wisdom, I removed my old car from my account *before* adding the new one... apparently the wrong way round. Thankfully,... Toon meer
Bedrijf heeft geantwoord
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Honestly the young man i spoke to was very patient with me as I was having trouble with my phone . He was very thoughtful and polite during our conversation, a wonderful employee in my opinion.
Bedrijf heeft geantwoord
Application by phone was easy once all required details were assembled. Personal chat with Rory was a great help too. I had difficulty doing this on the PC
Bedrijf heeft geantwoord
Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contactgegevens
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, Verenigd Koninkrijk
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4,6
Uitstekend
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Fantastic Customer Service
I went to renew my Blue Badge on line and unfortunately entered the incorrect account number. I rang them direct to explain what I had done. I spoke to a gentleman called Angus who could not have been more helpful and understanding. He took the time to sort it all out for me and to reassure me that it was not a problem and he was there to help. Thank you Angus for going the extra mile.
19 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Dorothy,
Thank you for your review. We are glad to hear Angus was able to assist you with your exemption application. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Had problems with renewal form not…
Had problems with renewal form not being able to upload so contacted tt2 and the operator was more than helpful and sent me an attachment to complete and return which solved my issue
Thank you very much
26 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi James,
We appreciate your review. It is great to hear our team was able to assist you with your exemption application.
TT2 Customer Experience Team
Happy with Customer service help
Happy with Customer service help, thank you 😊👍
16 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Jacqueline,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Application for Tyne tunnel…
From start to finish the service was excellent. It took less than 14 days. Which i thought was good
26 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Paul,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very good service and prompt service
Very good service and prompt service
26 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Kevin,
We appreciate your review. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
This company was very professional and…
This company was very professional and helped me sort my problem out very quickly. Brilliant service
26 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Malcolm,
Thank you for your review. We are pleased to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Process for renewal is straight forward…
Process for renewal is straight forward and easy to follow. Had to clarify something and staff were very helpful.
13 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Michael,
We appreciate your review. It is great to hear you found your exemption renewal application easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Charged for a crossing I didn't make
Traded in my car 28th February 2026 as part of my new car purchase. I then received a notification of my old vehicle going through the tunnel which had been taken from my account balance. The new owner then clearly added the car to their account as I got a further notification stating this vehicle had been removed from my account. I have requested a refund as I was not the registered keeper and TT2's answer is essentially - no we can't do that sorry. Which is utter nonsense. Just further examples of this companies greed since the automated system was introduced. They've made somewhere between £25-40 million in fines, accounting for 24% of their total revenue. Distgusting company preying on drivers.
I avoid the tunnel at all costs as I'd rather add 5 minutes to my journey than pay these bandits. They're just as a bad as the car park operators.
17 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hello,
We are sorry to hear about your experience. Pre-paid accounts are self managed, and are linked to individual VRMs. VRMs can only be associated with one account at a time. If the VRM remains on an account after sale/trading of a vehicle, then toll will still be deducted for passages.
TT2 Customer Experience Team
excellent service
25 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hello,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Exceptionally quick and helpful service.
23 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Becki,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Easy form to complete on line, quick process
Really easy form to complete on line. Everything was processed within a week.
24 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Gillian,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Very good service and fantastic…
Very good service and fantastic response from the company. Easy to use for the person's application. Polite emails and professional service. Thank you very much.
23 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Ken,
Thank you for your review. We are happy to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Charged me and my brother each for one…
Charged me and my brother each for one journey and refused to refund the extra journey paid. Thieves, avoid if you can.
20 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Luke,
We are sorry to hear about your experience. If you believe you have been wrongfully issued an Unpaid Toll Charge Notice, you can appeal up to 3 times, 28 days after payment of the UTCN.
https://www.tt2.co.uk/pay-an-unpaid-toll-charge-notice-utcn/appeals-best-practices/#tab-77131
If you have exhausted the appeals process, please see the link below to the Customer Complaints form.
https://www.tt2.co.uk/help/complaints-process/complaints-form/
TT2 Customer Experience Team
Renewal was straight forward.no…
Renewal was straight forward.no complications.reply letters were friendly and put one at ease.
19 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Mrs Sparks,
Thank you for your review. We are pleased to hear you found your exemption renewal application straightforward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Tyne Tunnels experience
Easy to deal with, good communications with telephone and e mail.
19 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hello,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide an easy service.
TT2 Customer Experience Team
Accolades all around for Tyne Tunnel management.
Quick, easy and my one telephone query was politely and pleasantly answered and explained. Great efficient experience. Thank you.
18 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Dorothy,
Thank you for your review. We are pleased to hear you our team was able to assist you with your enquiry. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
i got to speak to someone which was…
i got to speak to someone which was very helpfull and was kept up to date with progress WELL DONE & THANK YOU
18 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Matthew,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Tyne tunnel renewal
As a 82 year old I have difficulty with modern technology.i contacted tyne tunnel who talked me through completing my renewal application the lady I spoke with was very understanding and helpful.
7 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Jim,
Thank you for your review. We are pleased to hear our team was able to assist you with your exemption renewal application. Our team is always working hard to provide a helpful service.
TT2 Customer Experience Team
Brilliant service straight forward…
Brilliant service straight forward forms. No hassle at all, keep you informed every step of the way
16 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Carole,
We appreciate your review. It is great to hear you found your exemption application process straight-forward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
So easy to make application
So easy to make application. Nothing complicated at all. Great communications throughout.
3 maart 2026
Review zonder uitnodiging
Antwoord van Tyne Tunnels
Hi Gordon,
Thank you for your review. We are pleased to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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