Tuff Shed Reviews 147

Buyer beware!!!! After the sale, you will be subject to a General Manager (Mobile) who is insulting, arrogant, condescending, locked into a rigid production mentality and will call the customer “unreasonable” if the customer expects TUFF SHED will deliver and install on the agreed upon date or built of the material specified in the contract. Twice I had delivery delays due to production errors, and twice I gave accommodations for their errors. When I asked Tuff Shed to go out of there way to correct their two mistakes I was told they would not have their production employees work overtime because of the two mistakes they had made. There is zero quality control at the pre-fabrication production facility (Mobile, Alabama) where the Assistant Manager blames employee incompetence and new employees for not adhering to contract specifications. My sales representative was the only 5-stars in the entire interaction with Tuff Shed. I cancelled my contract and will take my business and my money elsewhere. Good luck if you choose to deal with a company that treats its customers after the sale like you owe TUFF SHED your business and will blindly agree to whatever TUFF SHED dictates.

TOUGH SHED REVIEW January 25, 2021
My current age is 75 and I have built many sheds and additions in my years. I am NOT a licensed builder but all the sheds and additions I have built have always passed a home building inspection. I would say if you are someone with no carpenter skills then higher a handyman to build you a shed. I am also a disabled combat Veteran who a few years ago had a very big hand surgery and has lost use of his right hand now so I can't build sheds anymore. I needed a new shed and I went with Tough Shed. Never again would I let them build me even an outhouse on my property. According to my Township inspector these are made to just pass inspections and I mean barely. What a joke this was, they started the assembly and found out the doors were 2 different sizes and the overhangs were not made for this 12x16 foot shed. They were made for a 10 foot shed. So back to the factory and wait for new ones to be made. When it came time to do the roof and shingles it is required to leave a 1/8 gap between the sheets of cheap 7/16 OSB they put on the roof and of course don't butt the sheets up at the peak especially in the cold winter. The use of plywood “H” clips is highly recommended to support extra weight on the roof. Of course why listen to the old man, so all the sheets are butted up tight now and no plywood clips were used, they cost 20 cents each and I needed 14 of them and when hot weather arrives the sheets will expand. I don't know how much they will expand but they will. When they nailed down the shingles the nails MUST break thru the roofing material by at least 1/4 inch this is stated in their brochure. Some nails do and most don't. This is a possible failure of the shingle when a strong wind comes and blows some off the roof. My inspector told me that they meet the very bare minimum requirements for nailing and taking them to court could turn into a long battle. Also the T1-11 siding is of a thin quality, bare minimum again and when they shoot the nails in with the air nail guns they go into the siding too deep and it looks terrible even after the paint is applied. They had a few loose sheets of siding and they shot more nails then needed into the wood. It looks like someone was shooting a machine gun of nails in a few spots for the Heck of it. When spring comes I will take a good 40 year caulk and fill all them nail holes in flush to the paneling. If I didn't do that then the water would get into the deep holes and start rotting that thin cheap wood, so caulk and paint again. Truth is from me I always took pride in what I built for myself and friends. When nailing the sheeting onto the walls I always used a hammer and nail set for a nice finish but for them time is money and a nail gun does the job if only the air pressure is set properly. I learned that before installing the siding I prefer that the back side be painted 1 foot up 2 coats and the lower edge especially to avoid rotting of the wood. I know it would be hard (sic) for tough shed to do that but it has sure kept my home built shed and my customers sheds in Northern Michigan from rotting when it is so close to the ground for the past 20 years.
Summing it all up I am sorry I had Tuff Shed do the job but it was August when I ordered this shed and it was not until January that it got built. I could not find a contractor to build me this shed; everyone was so busy because of the Covid 19 and shortage of wood. Take my advice if you use Tuff Shed you do need a permit and you will get a shed but it will meet code by bare minimum, believe me I do know what I am talking about. Possibly for a few dollars less or more you can get a quality shed built by a real carpenter. These sheds are mass produced. Dated January 25 2021 and finally had a final inspection and thanks to the inspector for being so honest with me about something I already knew. Tough Shed is mass produced and barely meets inspections.

The sales rep, knowing we were going to add insulation and dry wall sold us a shed with a radiant barrier. After the insulation and half the drywall were installed, I talked to a different sales rep who informed us that we were at risk for mold. She had no solution to offer. My contractor has to take down all drywall and insulation. I have to pay for 2 days of work with nothing to show for it but useless insulation. I have to figure out on my own how to insulate this shed. Customer service is terrible. Explanations should have been given when we ordered the shed. The sales reps should be educated and help their customers with their specific needs. Customer support should answer the phone and help.

The St. Louis crew did a great job installing our shed . The shed is great,just what we expected. The crew was fast neat and knew what they were doing. Would recomend them to anyone

We had looked at several sheds and the Tuff Shed line seemed to be very well made with quality materials. We order a shed, paid cash but never saw the shed! When I set up delivery the Tuff Shed representative said they had no installers in Ohio and if I knew anyone who needed a job let her know! She scheduled the first delivery 5 weeks after the order was placed but the night before called to reschedule until week 6. Week 6 came and we took off work to be there for the delivery. Late in the afternoon the installer called to say he could not make it. I called Tuff Shed and talked to the rep there who apologized and she would see what she could do to "work us in". A week later we still had not heard anything from Tuff Shed for a third attempt at delivery. We cancelled the order and got our money back. I would not recommend Tuff Shed to anyone. Poor customer service.