T.U.K. Shoes UK Reviews 

So, the shoes look nice if you take care of them. They are affordable and that means you get what you pay for. However, I had an excellent experience with their customer service. Since the ones I bought are suede and I live in Dublin, I don’t have much opportunity to wear them on account of the rain. I went on holiday and packed real light, only bringing the TUKs along. About halfway through my trip, the shoes blew out, the sole literally came halfway off and while they were still useable, I had a good six inches of open space along the outside of my foot. Not ideal! I sent a picture and a complaint to customer service. They asked for the batch number, on the tag sewn to the tongue. I thought I was going to get the run around but I immediately got an email that they were replacing the shoes. Just great.

3.5/The suede on their shoes looks fuzzy from day 1 which is not very aesthetic compared to other shoe brands that work with suede that looks very neat. Over the course of a year it only becomes more and more noticeable. I'm unsure if this is just the type of suede or a note of quality as the shoe itself has lasted ok for a year and I'm mostly moving on to my next pair due to hygiene reasons (wore them nearly daily). TUK are comfier once the insert is switched, compared to demonias but demonia use a cleaner looking suede which I prefer aesthetically. The inserts that come with TUK shoes are very cheap and uncomfortable

I had the shoes for a few months and they fell apart. the leather hardly broke in before the soles started coming undone.

A fuir. Qualité médiocre pour le prix payé. Service après vente quasi inexistant. La modalité de retour tellement compliqué qu’il devient presque impossible. Le pire site de vente en ligne dans mon expérience.

Despite my hesitation after seeing so many negative reviews, I purchased from the site on March 31, 2026. The shoes arrived at their destination (from the United Kingdom to Italy) on April 13. The package was impeccable. The shoes are exactly as pictured and described. Let me start by saying, this is my fifth pair of T.U.K.s—two purchased in-store, one on Spartoo, and these from the official website. So I already knew their quality. Be careful, many people overlook the price: T.U.K.s are, at today's prices, extremely affordable. Don't expect a shoe that will last 10 years—obviously, you'd have to pay at least three times as much for that—expect an honest shoe. Vans also fall into this price range and last just as long. Maybe I was lucky, who knows, but I'm very happy.

The quality of the shoes is terrible! The soles fall off just by looking at them!

Tell me why I have been trying reaching back to them with no answer back about my Mary Jane black cat shoes that were marked with a “delivered” on my Gmail but the tracking says otherwise, being in packing in Singapore without moving for 2 months now.
Order is TUK516088EU, and I’m still trying to get explanations!!

I’d give 0 if I could. Returned the shoes within a few days, despite all the tracking and photos from Evri, they said they wouldn’t give me a refund because they never recieved them and I should get a refund from Evri (Evri had photos of them being delivered and only give a max of £20 anyway (shoes were £100). They eventually offered me 20% off my next purchase. Absolute jokers

I would give zero stars if I could. Don't waste your money on this. The shoes are overpriced and poorly made. Mine fell apart in less than half a year and they were super uncomfortable..Shoes from AliExpress last longer and are twice as cheaper..

Moreover, customer service is non-existent when there is a problem. They sent me the right size when I ordered so I contacted them. No reply for weeks. I had to ask friend who lives there to call them and then they suddenly replied. I'm sure if I didn't know him they would never reply to me and ignore me forever. In the end, quality of the shoes was awful and I brought it to a shoe maker 3 times to glue the bottom..He said that he haven't seen such a bad quality shoes for a while..After three times of repairing them, the shoes fell apart completely..

It's quite funny how I got reply on this review- they pretend like they care but in fact this company just scams people and they do not care about quality of their products or customer satisfaction. Don't get fooled by their social media ads. They push them literally all over facebook and instagram. It's really annoying.

Buty zamówione przez córkę nie dotarły, opłata pobrana, przesyłano kłamliwe wiadomości o realizacji zamówienia i ewentualnych opóźnieniach, finalnie zamówienie niezrealizowane bez możliwości odzyskania pieniędzy, oszuści jednym słowem.

the shoes didn't even arrive at first the contact was fine but the moment there was a problem I was like completely ghosted they never answer any of my questions and they don't respond to the emails I'm sending I have no idea how to get a refund because nobody is answering me this whole website is just a scam

It was a bit scary, to buy shoes online, but all went well, fast delivery. Unfortunate shoes were too small, so I had to return and reorder. All went fine too. And the refund was fast. Had to pay transportation fee and 12 euro s to the shop. For the trouble. But I got to keep the welcome discount. So it felt reasonable. Thank u tuk shoes, happy kid now

Great Customer Service, But Quality Needs Work

I’ve seen a lot of reviews slating T.U.K’s customer service — in my experience, that couldn’t be further from the truth. On two separate occasions, I received shoes that weren’t to my liking and both times they sent me replacements without asking for the originals back. That’s outstanding service. Big shoutout to Lucy, who was incredibly helpful throughout.

Now for the downside: the quality of the shoes. T.U.K makes, in my opinion, the best-looking creepers out there. I love their designs and wear them almost exclusively. But nearly every pair I’ve bought has broken within a few months — mainly the soles. That kind of wear-and-tear might be fine at a lower price point, but when you’re paying £70–£100+, it’s disappointing.

For example, I paid £103 for a pair of “premium” creepers that broke the same day I wore them. They did send me a replacement (again, no return required), which was great — but I shouldn’t need to rely on customer service to get a wearable pair of shoes.

I’ll keep buying them because I love the style and I can afford the risk. But not everyone can, and I think T.U.K really needs to step up the durability of their products.

If you can afford them I'd recommend buying George Cox creepers instead but they don't look as nice as T.U.K in my opinion, T.U.K just have the style down.

Overall: Excellent customer service, great designs, but poor long-term quality.

Can't edit my old comment so here's another one.
Initially ordered a wrong size and read on their return policies that they can't exchange the order but refund only. I emailed asking about it anyway and A. They were responsive and helpful B. They have exchanged my order. The only thing was - I spent extra money to post it back to them. I'm satisfied

I was originally skeptical.
I seen the reviews, but I couldn't get a better price than this.
The T.U.K kitty range is well sought after (hard to find stock anywhere). I settled with tukshoes.co.uk, as they deliver internationally, 6 days later they arrived.
The size guide was spot on, and shoe sizing was the perfect fit. It worked out great for me, thank you tukshoes.co.uk.

Nicht ein einziges Paar in größer als Gr. 46.
Haben anscheinend nicht mitbekommen dass es Leute gibt die größere Füße haben. Schade.

I have bought shoes from them since 2016, this last time in Dec 2024 they messed up my order and it was basically impossible to get any satisfaction from them at all.

Really sad i can't give less than 1 star because this company does ship to the EU but it does not include a return label with the parcel. Now i have to pay 15 euro to send back a pair of shoes that don't fit and they don't even offer to send you the correct size just a refund. So save yourself some money and shop at a diffent store

I made a mistake and I ordered a pair of shoes that were too small. I noticed immediately and tried to change the order, no way to do that through the website. Then I immediately contacted their customer service (Sunday night). On Monday they sent me an email that they already sent the package and that there was nothing they could do and that I NEED TO PAY FOR THE RETURN. Now I am trying to return this item but it is so complicated, with no return label and no clarity from their policy or from the customer service. It is uneasy and time-consuming.

I ordered two pairs of creepers that were too small-the size guide on the websiteis not usefulat sll. Fair enough, but when I attempted to return them I found out I would have to pay the postage. Now, I also ordered some Dr. Martens that I had to return for a different reason and they have free returns, you print the returns label yourself and you can even get free collection from home. TUK, why can't you do that? Please don't say the T's and C's are on the website like you keep doing, no-one buys shoes thinking they are going to return them. If I'd known this I wouldn't have ordered them in the first place.