One of the best experiences of professionalism and reliability our company has experienced. We highly recommend. In a day and age of being let down, fobbed off and chasing suppliers, Tynechem r... Toon meer
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I have been dealing wit tynechem for a few years and i found their pricing of goods to be very competitive . the delivery time is always prompt , any queries or issues are promptly dealt with.The c... Toon meer
Online Order didn't arrive had to chase it up, when chased it arrived with lines missing, and no note to inform us of that. Once rang I was told the lines were on back order despite being in stock whe... Toon meer
Tynechem is a trusted supplier in the specialist packaging and healthcare industry. We've been using them for several years and they just get better - with bigger ranges, excellent product quality, gr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tynechem Sundries is a family run business, which was established in 1978 and is situated in the North East of England. We pride ourselves in providing a reliable sales of Sundries, Health & Beauty, Baby, Gift products and also quality pharmaceutical packaging such as the Ecopack, Uno-pac and Medo-pac bottles. We supply to Pharmacies, Medical & NHS Centres and Wholesalers throughout the United Kingdom and Ireland. We strive to be a 'breath of fresh air' within our market place and intend to be the easiest and preferred company to buy from, offering more choice and a close working relationship with our clients.
Contactgegevens
Afon House, Worthing Road, RH12 1TL, Horsham, Verenigd Koninkrijk
- 0800 389 3597
- info@arelle.com
- www.tynechem.com
4,2
Goed
89 reviews
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Contacted in regards of missing items
I have called in regards of missing items a few times, and they say they will sort it but never have. Once is fair enough but then another order things were missing, rang again and again same thing with no result
3 september 2024
Order placed on Thursday
Order placed on Thursday, delivery did not arrive the next day. still hadn't arrived by the Tuesday afternoon so emailed to ask for an update on the delivery. Didn't get a reply. It finally arrived on the Wednesday but items were missing that were on the delivery note. Phoned to report this and was told the manager would phone me back as he had to deal with that, but have not received a call.
4 juli 2024
Excellent Service - Great Team
I have been a customer with TyneChem for over 10 years, there has been no reason to change wholesalers / suppliers as TyneChem always delivered what they promised.
I am a Healthcare provider responsible for 6 independent pharmacies. My most recent experience was on 27 March 2024, TyneChem approved and delivered my order less than 24 hours from initial order.
Highly recommend if you’re not already a customer as they stock everything from Packaging to Sundry Products.
27 maart 2024
Review zonder uitnodiging
Antwoord van Tynechem Sundries
Hello Steve, we are so happy that you have had a good experience with us and we thank you a lot for your kind feedback! We look forward to doing more business with you soon! The Tynechem Team.
No credit for returned stock 5 weeks later!!!
I have previously written
Was sent and billed circa £400 for stock I did not order. I couldn’t get a resolution so posted on here stating dissatisfaction. The product was uplifted early December. I was asked to remove my 1 star rating. I have still not been credited for this stock and account has been put on hold because I have not paid the invoice for the stock that was sent in error and collected. I have corresponded many times via different media, still no resolution 5 weeks after the stock was collected
11 januari 2024
Review zonder uitnodiging
delivery is late and no one seems to…
delivery is late and no one seems to answer the phone, have called several times and no one has called me back
5 januari 2024
No communication at all products I…
No communication at all products I ordered not in stock I had to do all the chasing myself I was never informed by the company
25 oktober 2023
Very quick delivery
Very quick delivery, and a very prompt phone call following my question on the online chat. I’m very impressed with the customer service. Will definitely use again. Thank you.
3 oktober 2023
Antwoord van Tynechem Sundries
Hi Maria! Thank you very much for your kind words we really appreciate your feedback! We look forward to doing business with you in the future! The Tynechem Team
Great customer service and couldn’t…
Great customer service and couldn’t fault the delivery time!
8 september 2023
Review zonder uitnodiging
Antwoord van Tynechem Sundries
Hi Chloe! Thank you very much for your fantastic feedback it is much appreciated we are so glad you have been happy with our service and we look forward to doing business with you soon! The Tynechem Team
Switched over to this company for…
Switched over to this company for Pharmacy Labels and I wish we had sooner, great customer service and Tyler made everything quick and easy.
11 augustus 2023
Review zonder uitnodiging
Antwoord van Tynechem Sundries
Thank you very much for your kind feedback! We are so pleased you have been happy with your experience with Tynechem. We look forward to doing more business with your Pharmacy. The Tynechem Team
7 DAYS AND STILL WAITING FOR ORDER.
25 augustus 2023
Antwoord van Tynechem Sundries
Good Morning Zuber we apologise that you have had issues with your order, please could you call us on 0191 224 3685 and inform us of your order number and we will get this investigated for you. Unfortunately we cannot see your order by searching the name on your Trustpilot account. We hope to hear from you soon and resolve this issue for you. The Tynechem Team.
No stock???
We nave hundreds of pounds sat on orders that we have not received, shelves are empty stock has been paid for and is on back order not good enough
15 augustus 2023
Antwoord van Tynechem Sundries
Good Morning, we apologise you are having issues with your order. We have investigated your order and we have discovered it has been stuck at the depot since the 18th of August, once your order is dispatched by Tynechem we unfortunately do not get alerted when orders have not been delivered to customers unless customers contact us raising the query. Unfortunately your review is the only alert we have, therefore we have just put your order through again and it should be with you today. We apologise for the inconvenience our courier has caused. The Tynechem Team.
Avoid
Placed an order 8 days on order was still showing as being processed, no shipping details or tracking were provided.Contacted company for an update received no responce. Had to go through PayPal to receive a refund.
Company responded over a week after receiving refund via PayPal. They stated items ordered were out of stock. Unsure why they could not email this information and give a refund. They at no point contacted me to advise or issue refund I had to do this myself via PayPal. Also their customer service did not even bother to respond to my email. They only responded via Trustpilot as I could only give an honest review of my personal experience which was poor.
16 augustus 2023
Antwoord van Tynechem Sundries
Good Morning Suzanne I have just checked your order and unfortunately we did not have stock of the items you had ordered, your order was cancelled and you should have received a full refund when this was put in place, this can take up to five days to go into your account. Our deepest apologies for the inconvenience caused if there was any issues with the refund please call us on 0191 224 3685. The Tynechem Team.
Update to edited review: Good Afternoon Suzanne, we have just sent a proof of your full refund that was issued by ourselves on our paypal account to your email.
Our system usually sends an email listing any items that are out of stock/on backorder to all customers for each line that we do not have in. Unfortunately in this case the items you ordered were showing in stock which is why you would not have seen the 'CHECK ETA' status that is normally shown on all our lines we don't have available. This is also why you would not have received the email informing you the line was not in stock. This is being investigated by our website team - we sincerely apologise again for this error in our system. Please may I ask which customer service email you sent your query to as we cannot seem to find your email on our customer.services@tynechem.com mailbox. Thank you - The Tynechem Team
A very good trustworthy and reliable…
A very good trustworthy and reliable company. We order a great variety of items for resale and business use. All good quality at excellent competitive prices.
13 augustus 2023
Antwoord van Tynechem Sundries
Thank you so much for your brilliant feedback it is much appreciated we are so glad you have been happy with our service and we look forward to doing business with you soon! The Tynechem Team
Misrepresentation on the website and I…
Misrepresentation on the website and I have not had the courtesy of a reply to my emailed complaint
10 augustus 2023
Antwoord van Tynechem Sundries
Good Morning Chris, our sincerest apologies for this, unfortunately our Label Dispenser was out of stock at the time of your order, these have just come in and should be with you today. Please may I ask what email you sent your query to as we cannot seem to find this on our system? Kind Regards The Tynechem Team
Fab Service!
Always most helpful and an efficient delivery service. Good quality products
14 augustus 2023
Review zonder uitnodiging
Antwoord van Tynechem Sundries
Thank you very much for your fantastic feedback it is much appreciated we are so glad you have been happy with our service and we look forward to doing business with you soon! The Tynechem Team
I had ordered from Tynechem about a…
I had ordered from Tynechem about a month ago and didn’t receive anything apart from the confirmation email. I contacted them saying I presumed the items were not in stock and requested a refund. I received my refund within a couple of days.
I notice a lot of negative reviews for this company but I feel I have been treated fairly and, had my requested product been in stock I would be delighted.
11 juni 2023
Review zonder uitnodiging
Antwoord van Tynechem Sundries
Thank you for your feedback it is much appreciated. Apologies we did not have your items in stock but we are very pleased you were still happy with our service. We hope to do business with you in the future, The Tynechem Team
A VERY LOVELY TEAM WITH GREAT SERVICE
I never usually write reviews however I feel like this needs to be shared! I have never come across a team so helpful, I am rubbish on websites and messed my order up, I rang the team and they helped me fix my order when I had no idea what I had done, very kind and patient and it was here the next day! A lovely team with fantastic service I will definitely be back again!
16 november 2022
Review zonder uitnodiging
Antwoord van Tynechem Sundries
Thank you very much for your kind words we really appreciate your feedback! We look forward to doing business with you in the future! The Tynechem Team
I am confused how this website is…
I am confused how this website is getting good rates. I placed my order 11 days ago. They confirmed it deducted the money and i never got tracking. Upon contacting them continuously i never got any response. After 5-6 days they respond to me on chat sayong the product is out of stock. What is the purpose of confirming orders when you don't have the product in stock? I asked them to refund me then but its been more than 5 days now they have not refunded the amount. Not replying on emails or on chat. Total Fraud
19 september 2022
Review zonder uitnodiging
Antwoord van Tynechem Sundries
Good Morning Airah. We are very sorry you haven't been happy with our service, we have reviewed your order and you were refunded on the 16th of September the total amount of £24.14, 6 days after your order was placed. Our website shows if the products are available and this particular product was showing 'CHECK ETA'. A member of our team informed you of this on the 14th of September via Live Chat. The website is designed for our trade users which is why it allows customers to order when the availability is showing 'CHECK ETA' as this is something we can source and bring back into stock on a regular basis. We apologise for the miscommunication. If you have any further queries please call us on 0191 224 3685. Thank you, The Tynechem Team.
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