Tyneside Home Improvements Reviews 

Recently had our garage converted by THI and we are 100% satisfied by the work carried out. Every one from the team did such a great job to help with the amazing finish. Kieran, Graeme, and joiner Mark, stood out as they worked so hard and nothing was an issue, and the quality of work was amazing!! Thanks so much to Damon for keeping the project flowing and for honest and being down to earth. We had an issue with the flooring level which was resolved by Damon and team which we are grateful for. Only pointer we picked up on was the communication which could be improved - but nothing major. We would highly recommend and we will be back for our extension!!

Thanks so much again 🙂
Courtney & Richard

12th August:
I cannot fault the work that has been carried out, the team did a good job and has carried the work out to specification. The teams that visited were very helpful, welcoming, and professional. Once Damon took over the project, he organised all the work and it was all completed in quick succession. Communication was significantly better. If there were problems, Damon was quick to rectify and provide solutions. However, I want to keep my previous words in the review to help warn any future clients. Although our experience was one in hundred, thats one in a hundred too many. The issues we had could have been prevented and it wouldn’t have spoilt the experience.
If I could give more of a breakdown to the individual services provided, the building work would be a 4/5 however, the service at the beginning has seriously damaged the experience bringing the overall experience to 3/5.
All in all, Tyneside Home Improvements has redeemed themselves but unfortunately, the experience overall hadn't lived up to expectations.

(written on 26th July)
*To note that our project is still ongoing and has been ongoing for 4 weeks and a total of three days worth of work has been carried.

‘To date this has to be the worst customer experience I have had in my life. I had previously uploaded a review before but was asked for it to be taken down as an agreement that the service will improve. I feel that the only way to be taken seriously is to put a review such as this in order to get a response.

More work and communication was meant to be taking place as the week commencing 24th July, however no work has been carried out and furthermore the manager dealing with this is on leave delaying the entire project further and hadnt informed us of any updates. Website boasts about ‘unrivalled customer service’ but I am yet to experience this.

The customer service has been absolutely terrible and I seriously regret going with this company. I hope others dont experience what we are experiencing.’

Excellent work done within two weeks. Highly recommended

Cannot fault the workmen from start of the base and foundations to the installation of the Upvc conservatory frame. Great expertise all round. Very happy with my conservatory.

David and I would like to say a huge thank you to Kevin and all at Tyneside Home Improvements, for a fantastic job in replacing our conservatory roof with a Supalite roof. Special thanks to Joe, Scott and Carnation Alan who were first class from start to finish and now hold the world record for the number of brews drank in a day. We would highly recommend this company to anyone!
Thanks again for installing a
super Supalite conservatory roof!

Absolutely delighted with our new Orangery and would highly recommend this company. Communication was excellent and all involved in the build were brilliant, very professional and even cleaning up before they left. We live on a new estate and have already had neighbours commenting on how impressed they are and how well the brickwork and window frames have been matched to the existing ones. Do not hesitate to contact them if you are thinking of having work done.

Right from the start THI where a great firm to use. Sales Person (Ricci) was not to pushy and contacted boss with reghard to certain things that need doing. Fitters were really good, Had pulled down old conserveratory and rebuilt it within 3 days (even fitted a catflap to the door as requested). Plaster was done within the day. Some problems (broken glass unit ) which did take about 3 week. This was fixed at the same time as they fitted the skirting board (which was my own). Overall I was very impressed with this firm and would recommend that you give them acall

We had an orangery built, the work was started in March and finished in April, all of the tradesmen worked really hard and efficiently, quite often in awful weather. The work was done to a really high standard and we love the finished room.

Absolutely fabulous from start to finish,
Great team of fitters,
looks amazing. I would highly recommend this company 👌

Massive thank you for your hard work and professionalism. Kept us informed all the way through. Even tidied up after themselves. Restored my faith in tradesmen. Top blokes
Thank you we are so grateful that you helped us

The father and son team who came to fit the windows and doors were excellent. As we are in the middle of renovation some rooms ended up cleaner than when the lads first arrived. The windows appear good quality as does the door.
We had a few issues with a door handle being damaged and a little cross communication but it has all been sorted now.

We recently had a Superlite Roof installed by the team at Tyneside Home Improvements, the work was completed on time and to a very high quality, we are extremely happy with the finished product. Big thanks to all the THI Team for a professional service from start to finish, we would definitely recommend THI to our friends. Joe, Joel, Jonny & Jonny all done a great job.

Everyone we dealt with were professional and easy to get on with, communication of who was coming and when was excellent. We had personnel from all trades ie sales, surveyor, roof installation, window and door replacement, heating engineer and joiner, all were professional and considerate. We are extremely pleased with the job and would highly recommend Tyneside HI

We have had two projects completed by THI, a garage conversion and an Orangery and will soon be starting our 3rd project.
From planning to the finish everyone was, professional, friendly, knowledgeable and hard working. Any problems are quickly sorted. I would definitely recommend THI.

Excellent service from salesman to fitters. From the start, customer care was excellent.

Great job putting in 2 bay windows.
Workmen were all very pleasant, cleaned up after them and our dog even got treats! Very pleased with the result.

From start to finish THI were a wonderful company to work with, everyone who visited my home from the sales team to the fitters were polite, respectful and delivered great service. Paul and Steven who fitted my new doors and windows were brilliant, they were very respectful of the fact I was working from home and I hardly heard a peep from them when I was in and out of meetings and it's the little things like that which mean I wouldn't use anyone but THI to replace the remainder of my windows in the future. Thank you all for you great work!

Had all my windows replaced this week , after making the call for quotations Dean came out next day and measured up ,in less than a week Michael the surveyor came out to recheck sizes and some brickwork which needed doing .Was told would be about 6-8 weeks for installation yet here I am less than a month after quote being given and all Windows replaced , really pleased done so quickly as brickwork needed to be done before kitchen being installed, special mention to Mick and Conor for being so professional and down to earth , to be honest haven't laughed so much in a long time with some of their life stories,also mention to Anthony on the phone along with the two girls Angela and apologies cannot remember other ladies name. I do find with smaller family companies you get the best service ,they rely on word of mouth . I would definitely recommend this company , from first contact to completion of job everyone was so professional but down to earth too. Thank you to you all. Fab service

We certainly had a rocky start, and some things went wrong along the way too - but you can’t fault the end result

We love our new orangery, the stonework is stunning and matched our house perfectly

Worked in the industry years ago and was concerned as the new roof was both large and odd shaped. Kevin and his team reassured us that there was no issues. The installation was quick, the lads that installed were excellent and cleaned up after the job. The whole team from sales to survey to fitting were marvellous and I would recommend without hesitation thank you!