U-Drive | Car, Van, Minibus & Truck Hire Reviews 

We hired a van from Poole, the online booking tool was easy to use, follow up questions on the phone were easily resolved, staff were very friendly, explained everything clearly and the pick up and return were handled smoothly and efficiently. I would definitely recommend U-Drive and will use them again, thanks all!

Ty was very helpful, polite and EXTREMELY funny. The experience was very smooth and easy. We hope that the next time we hire its just as pleasurable.

I had a great experience with U-Drive and would happily use them again.

The booking process was easy to complete online. After booking, I called with a couple of questions and the staff were friendly, helpful, and took the time to explain everything clearly. Picking the van up on Saturday morning was straightforward, and the staff were professional and easy to deal with.

The van itself was excellent. It was a Volkswagen long wheel base, very clean, comfortable, and easy to drive. Returning the van on Sunday morning was simple and stress-free, which I really appreciated as I needed it for a full 24 hours and was initially a bit worried about the return timing.

I did go over the daily mileage allowance, but this had all been explained clearly beforehand. The additional charge was very reasonable and was simply deducted from the deposit with no issues.

Overall, a smooth and hassle-free experience with great customer service throughout. Highly recommended.

Excellent customer service from start to finish. Helpful and professional throughout the process. The team at Poole come highly recommended.

We had a medical emergency just before Christmas and were unable to return the vehicle at the agreed time. U drive collected next day costing us no more than a train fayre and also refueled it at cost. We'll done all involved and thank you.

Ty made my experience great - he was friendly with the admin at the outset, and a cheery presence throughout the pick up. When I returned the excellent van on a bitterly cold morning, my car wouldn’t start and he jumped started it using his own car despite having other things to do - Ty is a legend.
The reason I give 4 is because I later received an email claiming that I had created a scratch on the van - but this was a clearly obvious damage from the off; the guy who did the initial sign out check didn’t raise it so I assumed it was logged as pre-existing. Have contacted U-drive to raise this and would expect there to be no further action. But it is worth it to raise clear damage for them to acknowledge in similar circumstances.
Anyhow, respect to Ty!

Kayleigh from the Southampton branch was so friendly and helpful she explained the process of hiring clearly . Thank you kayleigh!!!

So much better than Enterprise!

​"I had a fantastic experience with Euan at U drive in Southampton, He made the entire rental process incredibly smooth and stress-free and never rental a car in my life. He was professional, quick to respond, and went above and beyond to make sure I was taken care of as I payment would go through for some reason and he patiently waited. If you’re looking for cam rental please look no further then Udrive.

Short term van hire. Booked pn line which worked well. Had to extend and make some changes quite late...phoned and they could not do enough to help me. Friendly and efficient Tracy thanks. Collect and return was very straightforward. Euan was v helpful showing me round yhe van...thanks Euan. Overall a great experience and good value for money. Have used before. Will use again.

I am extremely disappointed with my experience renting a van from U Drive.

Around six weeks ago, after returning the vehicle, I was told there was a nail in one of the tyres and my deposit was put on hold. From that point onward, I received no communication whatsoever for over a month. No explanation, no inspection report, no invoice, and no confirmation of what action was being taken.

Only today, after I personally chased this up via their hotline, I was suddenly told that I would be charged £100 because the tyre had been replaced. This was the first time I was informed of any replacement or cost. I was never given the option to see evidence, approve the work, or even be notified in advance. I had to specifically request an invoice before they agreed to provide one.

I find this charge highly questionable. A nail in a tyre does not automatically justify a full tyre replacement, and even if replacement were genuinely necessary, holding a customer’s deposit for over six weeks without any update or consent is completely unacceptable. If a tyre can fail entirely due to a single nail, that raises serious concerns about vehicle maintenance to begin with.

To be clear, this is not about the £100 itself — it is about lack of transparency, poor communication, and what feels like an arbitrary post-hoc charge. This experience has left me with the impression that customers are vulnerable to unexplained deductions with little accountability.

I would strongly advise others to be cautious, document everything, and clarify tyre and damage policies very carefully before renting.

I brought a Luton van just was given a long wheelbase. The staff were amazing when I explained what I needed to move and turned out if I had the Luton I couldn’t have done the job. It was all thanks to the staff for the professional help and advice.

Appalling service. Took nearly £2000 of my money for 5 days

Great service and price. Staffs are very friendly and nice. I looked for LWB automatic hightop van, which is only available in U-drive in my area. Quick response from the team and answered all my questions clearly. Very satisfied with the service. Thank you very much.

Had to get a hire car last min and the lads in store were extremely helpful and very kind. Great customer service and a hire car I wish I never had to give back, my entire experience was great. Would definitely recommend.

Good friendly staff, would recommend to family and friends

Kaylee was very helpful, and went out of her way to try and make the process easy. even though renting a car is always a Faff.

Booked online, very easy and quick to organise. Arrived for collection turnaround was fast and customer service from Kayleigh and the operators was friendly, professional and engaging answering all my questions. Happy to recommend.

Ty served me this morning. He was friendly, patient and efficient. Very good service.

good service, responsive employee Ty with a good sense of humor