U-Drive | Car, Van, Minibus & Truck Hire Reviews 

Great experience renting from U-drive. Very flexible and accommodating, great new vehicle, excellent customers service!

Everything about the van hire was efficient and professional. It took 15 minutes from getting online to having a confirmed booking. Charlie Jory in the office was superb, getting everything done in short order. Very recommended..

Easy booking & collection process. Asha was super friendly and efficient on reception. Would definitely use U-Drive again

A great experience . One of the best I’ve had with vehicle hire . Some minor complications but team were very very professional and was sorted . Very friendly , too. Charlie and Ash were particularly helpful.

Ty was extremely helpful and went above and beyond with his customer service.

Charlie in the Bristol branch always goes above and beyond to ensure we have the exact type of vehicles we need, and we always get them delivered on time or early unlike many other suppliers. Super fast communication and resolutions if any issues arise.

TY has to be the best sales advisor i have ever met, funny, polite, patient and over all made hiring a van very easy and informative, will 100% recommend U- drive to friend and family and will be using again

The car was brilliant, the office staff was kind and helpful. Everything was good. I can recommend this business for everyone.

I exclusively hire my cars from U-Drive Poole because of their fantastic customer service and reliable vehicles. Today has been no different, getting to the pick up point this morning was a challenge. However, Ty made the collection of the vehicle smooth and enjoyable. I couldn't recommend U-Drive more highly.

Scammers and defect Worn/van given prior to hire..
I will certainly recommend and be back in future

Courteous and helpful. Good value for money. Would hire from U-drive again.

Terrible company, booked a van 2 weeks in advance to move house and paid for it, they then canceled the booking, phoned them up and got a different van, they told me the girst van was being refunded so to pay for the 2nd van on the day , went to pick it up to find out out they wouldn't hire to me because my job was an entertainer, (other van hire places have laughed at this) there was no mention of this stupid policy on the website or when i rang them, so this put us 6 hours behind on moving house which then put us behind for the whole weekend. Been 2 weeks since the first booking and still waiting for the refund of £244.25 and terrible customer service when you phone them, I can see why this company is cheap, so if you want to hire a van I highly reccomend not using Udrive, use enterpise instead, I reccomend them.

Stellar service from Charlie! friendly and flexible and a delight to deal with. The van itself was in fantastic condition and we zipped through the job as a result. Will be back for sure. Thanks guys.

Eric and the team were very helpful and friendly when I hired a pickup for the week, and kindly paired my phone to the vehicle
Would recommend them, John

I have used U Drive Exeter for a number of years, but this year particularly over the last 6 Months I have had 6 Van hires. Every time the service has been 1st class, friendly, efficient, good humoured and good natured. You always recieve good advice and instruction, and every time you are met with smiling and friendly staff.
From my perspective, they will remain my first choice, and I have no hesitation recommending U Drive for every hire.

Ty, our customer service representative, was fantastic! Very personable, knowledgeable, and wr remembered him straight away from A YEAR AGO!

Top quality care.

Ty and the team here are super friendly, amazingly professional and couldn’t do anything more to make the whole expertise better or simpler, I wouldn’t go anywhere else.

Really efficient and friendly

I have been using U-Drive for more than 5 years now. Not a single time when they have not being outstanding. Customer service is great, polite, easy and efficient. Rentals are in very good condition, specially their vans. Very, very useful for moving home. Can't wait to use the services again.

Money grabbing.

U Drive charged extortianate costs for minor cosmetic damage. A third party provided the engineers report, I understand this, however they wouldn't accept alternative reports and made it exceptionally difficult to get an other opinions on the level of damage. You are forced to accept their costs.

Individuals in the branch submitted photos which misrepresented the level of damage and made the pictures presented for the damage report worse than they were. They also only submited two photos. So I'm unsure how you can really understand the level of damage from such limited evidence.

The damage costs charged conviently matched the excess amount.

They vebally confirmed that the damage caused wasn't even going to be repaired. They show no interest in providing a mutual outcome, one which covers the appropriate costs whilst also minimising costs to the customer. This is an extension of a money making opportunity and chance to grab more cash from the customer. The credit team were unreasonable and rude in their tone of voice. You've lost a repeat customer.