Enquiries through their Customer Service desk are painful, they seem to read the first line and then make their own mind up as to what you are asking. This results in having to send multiple emails to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Website not easy to use - info on account not clear enough Via secure messages - said they had sent e-mails that I didn’t receive about ISA maturing (not in junk folder) - they then signed me up f... Toon meer
Opening an ISA account was easy and straightforward and offered a good rate of interest. However from there on the online ISA account is a little cumbersome and doesn’t have much useful information ot... Toon meer
Bedrijf heeft geantwoord
UBL offer attractive interest rates and a broad range of savings accounts - both ISA and non ISA. The process of opening an account via the website was reasonably easy and straightforward for an old f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UBL UK are a retail Bank operating in the UK with a Head office and Branch in London Mayfair. We are members of the Financial Services Compensation Scheme and provide a range of conventional products and services. UBL UK and United Bank UK are the trading names of United National Bank Limited. United National Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company is registered in England & Wales and its Registered Office is at 2 Brook Street, London, W1S 1BQ. The company registration number is 4146820.
Contactgegevens
2 Brook Street, W1S 1BQ, London, Verenigd Koninkrijk
- 0121 753 6000
- enquiries@ubluk.com
- www.ubluk.com
3,4
Gemiddeld
919 reviews
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Antwoord van UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Good rate of interest and easy to open.
10 april 2025
Antwoord van UBL UK
Dear John,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Eileen,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Excellent!
I have had very little interaction with this company, except for opening and depositing some money in a Fixed Rate Cash ISA. Everything seems absolutely fine.
2 april 2025
Antwoord van UBL UK
Dear Ruth,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Didn’t get the rate quoted and customer…
Didn’t get the rate quoted and customer service is very poor
7 april 2025
Antwoord van UBL UK
Dear Customer,
Thank you for taking the time to review us on Trustpilot.
We are sorry to hear that you did not receive the rate that you were quoted. We would like to investigate this matter internally and request that you provide further details to Complaints@ubluk.com, so we can look into this further.
We acknowledge that you felt that the customer service was poor and we would like to assure you that we have taken your feedback onboard.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Dawn,
We are sorry to hear that you felt that there was a lack of communication from the Bank with regards to your recent transaction. We would like to assure you that we have raised this feedback to the relevant department.
Kind regards,
Customer Engagement Team
UBL UK
Very easy to open a fixed ISA account
Very easy to open a fixed ISA account. I didn't give 5 stars because it was not explained that the funding account does not automatically go into the main account after the first deposit. It was sorted very quickly when I contacted admin on line.
7 april 2025
Antwoord van UBL UK
Dear William,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Excellent service
Very clear, simple website and process to invest in ISA. Also very competitive rate. The customer service was quick to answer phone enquiry too and very helpful.
7 april 2025
Antwoord van UBL UK
Dear Mark,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Mr. Frankham,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Elena,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Easy to open and manage account
16 mei 2025
Antwoord van UBL UK
Dear Kathy,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Easy to open the ISA
Easy to open the ISA. Competitive rates at the time of opening. I didn’t transfer in on this occasion so I can’t comment. Thanks
16 mei 2025
Antwoord van UBL UK
Dear Jonathan,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
I found it impossible to get UBL to…
I found it impossible to get UBL to transfer my last year's ISA from another provider. However, it was a competitive interest rate.
18 april 2025
Antwoord van UBL UK
Dear Customer,
We are sorry to hear that you were experiencing difficulty transferring your ISA from another ISA provider. We would like to assure you that your feedback is important to us and we have raised your feedback to the relevant department as UBL UK are continuously looking for ways to develop.
Kind Regards,
Customer Engagement Team
UBL UK
Very poor introduction to UBL
Account opened successfully, however no welcome information/email received, no details of how to transfer initial deposit, no account numbers provided. Very poor start! Only information/instructions received was through my phone calls to their customer service department.
7 april 2025
Antwoord van UBL UK
Dear Andrew,
We are sorry to hear about the lack of communication from the Bank. We would like to advise that a Welcome Email is automatically issued out once the account has been opened. This email contains important information such as your account number and next steps. We would like the opportunity to investigate why you did not receive this email and we kindly request for you to forward your details to complaints@ubluk.com, so we can look this further.
Regards,
Customer Engagement Team
UBL UK
Everything was so simple and straight…
Everything was so simple and straight forward. The App is easy to use. We have received our first interest payments with no fuss and are receiving a good interest rate. Very happy with our choice.
29 april 2025
Antwoord van UBL UK
Dear Heather,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Steve,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Excellent service and ease of use.
Opened a fixed rate ISA online. Really good website. Very easy to understand and use. Depositing money was very clear and secure with several cross checks. Would definitely recommend and would use again for investment
6 april 2025
Antwoord van UBL UK
Dear Paul,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Customer,
We are sorry to hear that you found our website difficult to navigate. We would like to assure you that your feedback is important to us and we have raised your feedback to the relevant department as UBL UK are continuously looking for ways to develop.
Regards,
Customer Engagement Team
UBL UK
Good interest rates and service
7 april 2025
Antwoord van UBL UK
Dear Jane,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Opening a UBL Cash ISA 2025
Decent interest rates
Easy online application
Full 85K FSCS protection
Good level of communication
Efficient ISA transfer-in process
20 april 2025
Antwoord van UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
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