Uhaul Reviews 1.682

Convenience services in OKC off Britton Rd is the worst moving company I've experienced. Their staff is so unprofessional and reek of drugs. One worker (Pete) was lazy and did a poor job.
The owner (Raj) is a scam artist. He finds a way to book you for extra fees. Hygiene quality of the staff was also poor. I recommen that no one ever use this company.

Reserved a trailer only to have it cancelled last minute had to drive 2 hrs out of my way to fulfill my commitment. Than was overcharged when I returned it. Use budget if you can

doesn't know how to weight trailers for auto transport

Abysmal. Changing dates. Missed times. Confusion at their end. Overall incompetence and disappointment. My plans were ruined.

On May 16, 2025, I scheduled and paid $521.15 for a hitch installation at U-Haul, based on confirmation that the location could support e-bike transport. When I arrived, I was redirected to a different location where the installer had no knowledge of the e-bike requirement. Like what ??? The installation was done improperly and caused visible vehicle damage.

When I raised concerns with management, I received false and contradictory responses.

I submitted multiple written complaints and legal notices beginning May 30, 2025, including formal filings with:

The Federal Trade Commission
The Better Business Bureau
The Michigan Attorney General

To date—June 9, 2025—U-Haul has not responded in writing, has not taken accountability, and has not resolved the damage or refund owed. They’ve ignored every official channel and failed to respond to direct communication. I would not recommend this location—or U-Haul generally—to anyone expecting integrity, technical expertise, or basic follow-through.

The vehicle was filthy and they over charge me almost $400.00 and admitted it however, they only refunded less than $150.00. I was a customer for over 25 years.
Shame on you...:((( never again will I give you U-hall my credit card... WHAT A SHAME

After reading the reviews here, I can add to the testimonials that this company will cancel on you at the last minute. Twice now I have booked an appointment with U-Hauls here in Calgary (I booked with a second shop this time as I thought it was just the local shop itself messing me around the first time) to have a hitch put on my vehicle. I booked well in advance so that I could reserve times and places that worked with my work schedule. Twice now they call/text with less than 24 hours notice to “confirm” (which had already been confirmed a week prior) my reservation… at a totally different day, time and even location than I had booked! The first time I actually got to talk to a human who, after I told her what days and times I could come, just kept offering me NOT those dates and times. This second time, I can’t even get to a human to talk to to “unconfirm” the new reservation that is TODAY that I cannot make- just keep getting looped around in their automatic answering system. At least I’m not moving right away with movers already booked like some poor souls in these reviews! For sure don’t give them your money, and do not count on them to respect or honour your time and commitments.

This is for my U-Box reservation. If you are reserving U-Box for interstate move, you are on your own coordinating pickup and delivery schedule with local locations.

I called my local location in Georgia to schedule a pickup. Since nobody was available to pickup the phone at that location, I was transferred to central customer care. I made clear to them that I have two U-Boxes in a Georgia location and I want to schedule a pickup for these boxes. I made this clear to them because I have another two U-Boxes in Colorado home from where I am moving. Central customer care transferred me to delivery scheduling. It turned out that they transferred me to Colorado location, and they told they cannot schedule for Georgia location (I had similar experiences earlier when I called U-Haul, this time at this point I was frustrated and little rude to the person I was talking to). I told them I don't care which location I am talking to since I was transferred by their central customer care, but that person got irritated and transferred me to another number. This time I started conversation asking which location am I talking to. Person on the other side said, she is not at any location. I explained the reason for calling, and she ended the call saying she is at Atlanta location and it was not their location, so she cannot do the scheduling for my boxes and transferred me to another number. Again I started the conversation with next person asking which location he is at. He replied he is not at any location. I told him what happened with last person. Anyway this person was able to schedule the box pickup.

In summary, I started dialing my local U-Haul location and after being transferred multiple times, I think I was transferred to my location local location to accomplish what I needed.

This is my experience with just last call with U-Haul. I had to call them multiple occasions during this move and experience have been same. After one of my previous calls, I had logged a complaint with them regarding my experience, not sure what happened to that.

I will have to deal with this for the other two boxes that I am yet to ship from Colorado.

Terrible. Never again. System is always down. BS.

Uhaul has apparently decided to act as THE transportation method o for scores of white supremacists in a number of organizations. They allow them to transport scores of men inside the cargo area of their vans to and from their protests and rallies. I refuse to support any company that is giving aid to hate groups.

Uhaul Never Delivered

I ordered service 2 weeks ago, to move a family of 4. Last night at 5:45 p.m. they canceled my truck, and said that I needed to re-book another time. My movers were scheduled to move the next morning. They were unbelievably rude, and this created chaos as I had to re-schedule everything. Also, cost me an additional $800. I reached out to Uhaul, and they offered no help whatsoever.

I took off from work today (Sunday), June 1, 2025, to have a tow hitch installed in Linden, NJ. My appointment was for 1 pm, well, at 1241 pm, when I was one mile away, I got a call from them. They said that the tow hitch never came. They couldn't call me on Saturday, and I would have call my boss and went back to work on Sunday. This is the second time I have had a problem with U-Haul about the tow hitch. They don't care about their customers and use a troll to say your review is not their fault. They don't even try to help you get an appointment when you are off from work, he said to me, call other U-Hauls to see if they give you an appointment when you are off. He should have said, let me check to see if I can get you an appointment. I guarantee you that they will have another excuse for next weekend.

I had a confirmed reservation with U-Haul that was supposed to be picked up by 12 PM. When I arrived on time, I was shocked to be told that my reservation had been cancelled — with absolutely no prior notice. No call, no text, no email. Just cancelled.

This is completely unacceptable, especially when people rely on U-Haul for time-sensitive moves and planning. The lack of communication and accountability is incredibly frustrating and unprofessional. I expected much better from a company of this size. This experience has left me seriously questioning whether I’ll use U-Haul again in the future.

Renting for one-way is the trademark service of U-Haul, but beware; a reservation doesn't mean you'll get the truck you reserved or where you reserved it. They call/email you the day before to tell you what it will actually be. In my case instead of a 20' we got a 15' and instead of pick up 4 miles from home we had to drive 45miles (x2 back & forth). Destroyed my planing.

I’ve used u-haul several times in the past… that is until I watched videos of NAZIS loading up in one. Your business is done. The world knows by now you’re the largest transporter of Nazis in the nation. Hope you go broke.

I will never do business with a company that it been providing trucks to white supremacy groups to this and previous 8 year back administration.

The fact that U haul is allowing modern day white supremacists to use their vehicles to move around (which is illegal) to transport people in the back they should screen their applicants better and not allow any kind of negative activities to take place while in use of their trucks it give u haul a bad name and a terrible reputation U haul you can do better than this..

I Can no longer use this business due to past and current use of rental trucks that allows white supremacists to transport multiple people in the back of truck. Also they haven't said anything when videos surface of these terrorist groups are crossing state lines to promote their hatred 😡

Do you think it's a coincidence that the proud boys and other racist, hateful groups rent from U-haul? No. And the company does nothing to stop it or speak out against it, even when it goes against their policy of transporting humans in the back. Unfortunately U-Haul, like Tesla, is becoming synonymous with racism and hate.

@keithlawrence278
5.26.25 Many comments here talk about prosecuting, fining, jailing the employers hiring illegals, like Walmart, and someone mentioned McDonald's, but U-Haul hires non-English speaking low level workers also. When I worked for the U-Haul in Oakland, CA at 8000 San Leandro St., I saw several hired employees there who couldn't speak 5 words in English. The corrupt U-Haul Corporation’s Manager at that location, manager Uncle Calvin, lied his ass off at my 2023 Workers Compensation so-called “Trial” and the lying corrupt Gallagher-Bassett lawyer, Harma the Indian hit man for U-Haul, both aspired to crush me in court, a lowly Yard Worker injured on the job. … The Workers

Compensation so-called “court” accepted the highly flawed, and skewed Qualified Medical Review
(QME) (By company QME so-called “doctor” for the corrupt U-Haul hitmen at the terrible Gallagher-Bassett Corporation whose sole purpose is to lessen the cost of injured workers to a corporation. … The lying incompetent QME so-called “doctor”--Patrick J. McGahan--lied his ass off and submitted a
QME that looked at none of my relevant medical records, because there were none. He lied to the court, like lying Uncle Tom manager Calvin B. and lying company lawyer Harma lied to the simple minded Workers Compensation

so-called female judge chosen by Harma, who accepted the lies and terribly flawed QME. Then after I lost my Workers compensation case, my company surgeon (Concentra) ordered me pay him $350 for a comprehensive medical report, that totally refuted the
flawed QME that U-Haul accepted as accurate. But the California Workers Compensation judge, U-Haul, Gallagher-Bassett, Harma and manager Uncle Calvin saw that report (I ran out of money to submit that report the Superior

Court!) but totally ignored it, and fired me. U-Haul and its billionaire owner trashed me, but I want the world to know of U-Haul’s corruption. For any readers here look at this: “For long-distance moves, Penske offers the best value.”
I’ll use Penske instead of corrupt U-Haul. Keith L. (author of the best-selling book: Memoirs of an African-American Navigator, and FIRST black graduate of Cal Maritime University-Academy, in the Deck Department) fired by U-Haul for getting hurt on the job!