All of the instalers that attended . . .plumbing,solar,electrics,scaffolders . . .were exelent tradesmen . . .few snagging points . . .but all solved without a fuss . . . More than happy with the f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had John and Lee do my loft insulation and ventilation . Absolutely brilliant guys who put their customers first. Explained what was happening as they completed the work. Conscious about leaving ever... Toon meer
Bedrijf heeft geantwoord
John Kennedy was extremely efficient. He not only did extremely long hours and one being a Sunday to ensure fitting was to standard. Few issues as with any home improvements but John went above an... Toon meer
Great service from start to finish left no mess . The engineer's who installed my boiler was spot on very efficient . Would highly recommend.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Energieopwekkingsapparatuur en -oplossingen
- Boiler leverancier
- Instituut voor milieu en duurzame energiebronnen
- Leverancier van apparatuur voor zonne-energie
- Verwarmingsapparatuur leverancier
- Zonne-energiebedrijf
Over UK Energy Management Group Ltd
Geschreven door het bedrijf
At UK Energy Management Group, we help households across the UK stay warmer, more comfortable, and more energy efficient, while cutting their energy bills and carbon footprint.
We design and install a complete range of home energy systems: Solar Panels, Battery Storage, Air Source Heat Pumps, EV Chargers, and Boilers. With over 30,000 measures installed nationwide, we've helped homeowners, landlords, and tenants across England, Scotland, and Wales make the switch to cleaner, cheaper energy. Every system is designed around your individual home, your heating needs, and how you actually use energy day to day.
Many of our upgrades are funded through government energy grants worth up to £7,500. We work closely with local councils and trusted national contractors to bring this funding to the households and communities that need it most, making renewable energy and home efficiency improvements accessible to as many people as possible. If you'd rather purchase your system outright, we offer transparent fixed pricing with no hidden costs, plus 0% finance options on some products to spread the cost.
Whether you're looking to lower your electricity bills with solar and battery storage, replace an old gas boiler with a modern heat pump, or install an EV charger at home, our team makes the whole process simple. From your first enquiry through to design, installation, and ongoing aftercare, our fully certified engineers handle everything to the highest standard.
We're proud to be accredited by TrustMark, NAPIT, MCS, and ISO 9001, giving you complete confidence in the quality and safety of our work. We're also rated Excellent on Trustpilot with over 1,570 reviews from satisfied customers.
At UK Energy Management Group, we're here for you, your home, and a greener UK.
Visit www.ukem.co.uk
Contactgegevens
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, Verenigd Koninkrijk
- 0800 222 9494
- info@ukem.co.uk
- www.ukem.co.uk
4,7
Uitstekend
2K reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cameron and Tom from prolec energy…
Cameron and Tom from prolec energy solutions attended my house today. They were efficient, friendly, kept everything clean and tidy behind them, and explained how everything works. Highly recommend
26 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Danielle Monaghan,
Thank you for your fantastic 5-star review! We are thrilled to hear that Cameron and Tom from Prolec Energy Solutions provided you with efficient and friendly service while keeping your home clean and tidy.
Your positive feedback is greatly appreciated, and your recommendation means a lot to us. We continually strive to ensure our customers have the best possible experience.
If you have any further comments or need assistance, please feel free to reach out to us through our website.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Had John and Lee do my loft insulation…
Had John and Lee do my loft insulation and vent installation, done a great job, clean and tidy, friendly, all round happy customers.
26 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Keeley,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that John and Lee provided you with excellent service during your loft insulation and vent installation. It's wonderful to know you found them friendly, and that the job was completed cleanly and tidily.
Your satisfaction means a lot to us, and we appreciate your kind words. We’ll be sure to share your feedback with the team as it motivates us to continue delivering top-notch service.
Thanks again for choosing UKEM. Your support helps us reach more customers who might benefit from our services!
Best regards,
UKEM Customer Service.
Mark and Brian were very efficient
Mark and Brian were very efficient and professional. Tidied up any mess that was caused by drilling the vent in the kitchen. Excellent service.
24 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Amy Tovey,
Thank you for your fantastic 5-star review! We are thrilled to hear that Mark and Brian provided you with efficient and professional service, and that they tidied up after completing the work in your kitchen.
Your feedback is greatly appreciated, as it helps us maintain our high standards. We will certainly pass on your kind words to the team.
Thank you once again for choosing UKEM. We hope you enjoy the benefits of your improved home's energy efficiency!
Best regards,
UKEM Customer Service
Reliable, Skilled and Friendly Service from Liam
Liam came to fit storage heaters and fans in my property and I couldn’t be happier with his work. He was tidy, clean, reliable and clearly very skilled at his job. He was also really easy to chat to — pleasant, polite, and professional throughout.
He even stayed late to make sure everything was finished and that my heating was fully up and running before he left. Genuinely couldn’t have asked for a nicer or more helpful person. Highly recommend!
19 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Sarah dixon,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Liam provided you with a reliable, skilled, and friendly service while fitting your storage heaters and fans.
It's wonderful to know that his professionalism and commitment to ensuring everything was up and running for you made such a positive impact.
Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.
Thank you again for choosing UKEM!
Best regards,
UKEM Customer Service
They were really good
They were really good, friendly, polite. They did a nice job and cleaned up after definately will reccomend.
Thank you
19 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Raju Modhwadia,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found our team friendly and polite, and that we were able to provide a clean and tidy service. Your recommendation means a lot to us.
We're dedicated to ensuring that all our customers have a positive experience, and your feedback encourages us to keep up the good work.
Thank you once again for choosing UKEM. We appreciate your support and hope your energy efficiency improvements bring you great benefits!
Best regards,
UKEM Customer Service
The company itself is very good and…
The company itself is very good and informative, the two workmen they sent, lee and shaun were extremely hard working, very pleasant to talk to and kept us informed about what they were doing and made an excellent job of it, and were very tidy and cleaned up after themselves, would recommend.
Mr stuart p beechey.
18 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Stuart Beechey,
Thank you for your fantastic 5-star review! We are thrilled to hear that you found our team to be hard-working and informative. Lee and Shaun are indeed valued members of our staff, and it's great to know they kept you informed while delivering excellent service and maintaining cleanliness.
Your recommendation means a lot to us, and we are grateful for your positive feedback on our services.
Thank you once again for choosing UKEM. If you have any further thoughts, please feel free to share them with us through our website.
Best regards,
UKEM Customer Service
Really great service and lovely guys…
Really great service and lovely guys who came to fit the insulation. Definitely recommend
16 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Jessica,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced great service and found our team to be lovely while fitting the insulation.
Your recommendation means a lot to us, and it’s wonderful to know that our efforts to improve energy efficiency in homes are appreciated.
Thank you once again for choosing UKEM! Please share our details with anyone who might benefit from our services.
Best regards,
UKEM Customer Service
Avoid like the plague
Had mine done last year worst experience ever
My home is ruined, my carpets are destroyed completely and I tried to raise a complaint to be ignored.
The guys didnt even bring a hoover to clean mess and used my own one to clean up brick dust! Hoover is ruined.
I've got leaks coming in from where they drilled a fan into my conservatory which is causing plaster to be soaked!
Please please please do your research and look at the reviews.. I did this in hopes to better my home but I feel no difference!
The window vents they drilled into my pvc windows are not fitted correctly causing gaps and drafts.
When 2 gentlemen came to rectify some work the others did, they also moved the rubbish to the top of my drive in the time they have done this- the fence between the neighbour and me has been fully damaged ( panels missing and neighbour complaining) they also nipped the wire to my ring door bell which now doesnt work!
I will be taking my complaints further with ofgem as since July last year this company has fully ruined this home ( im still finding issues with the work too this day!)
In the long run its going to cost more to rectify the work this company has done
14 juli 2025
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Thank you for your feedback. We were concerned to read this review, particularly as a 5-star review was left when the work was completed.
We take all feedback very seriously and aim to resolve any concerns as quickly as possible. We believe we have already been in contact with you regarding the matters raised and are currently awaiting your response so that we can investigate and address them properly.
Please be assured that we are committed to resolving any outstanding issues and our team remains at your disposal to discuss this further and work towards a resolution.
We would encourage you to get back in touch with us at your convenience.
Loft insulation and home ventilation
John and Lee came to my house today to do ventilation and loft insulation. They arrived on time , explained everything that they were going to do . All the jobs were completed in about 2 hours , they left everywhere clean and tidy and gave me advice on everything they had done . Both lads were lovely and friendly which makes things so much easier . Thanks for the help that I’m receiving off you and making the process very easy . Much appreciated 😊
12 februari 2026
Review zonder uitnodiging
I was suspicious of this offer at…
I was suspicious of this offer at first, but applied anyway. The surveyor arrived and stated that I met requirements for full loft insulation and a new boiler. The appointment was confirmed and the loft guys arrived when they said they would. The insulation they used was of top quality. They completed the job and tidied up after themselves. The guys arrived to replace the boiler the following week and grafted solidly for two days. Once again quality goods and first class service. I am very grateful to have received the grant and to have had this gift. Much appreciated and top company.
11 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear LISA LISA,
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a positive experience with our team and that you received the loft insulation and new boiler.
We appreciate your kind words about our quality of service and the care taken by our installation teams. It's fantastic to know that our grant has made a difference for you.
Your feedback means a lot to us. Thank you once again for choosing UKEM, and we hope you enjoy your improved home energy efficiency!
Best regards,
UKEM Customer Service.
lee and lee was very frinedly and clean…
lee and lee was very frinedly and clean and tidy as much as they could after work was complate
11 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Marina,
Thank you for your fantastic 5-star review! We are thrilled to hear that you found Lee and Lee to be friendly, clean, and tidy during their visit. Ensuring a pleasant experience for our customers is our utmost priority.
Your feedback is greatly appreciated, and it will certainly inspire our team to maintain their high standards. If you have any further comments or suggestions, please feel free to reach out to us.
Thanks again for choosing UKEM, and please share our services with anyone who might benefit from them!
Best regards,
UKEM Customer Service
absolutely disgusting I have been…
absolutely disgusting I have been trying for 5 days to go to UKEM complaints department no success my window is almost falling out the plaster is coming off my walls there is MASSIVE gaps in my skirting boards there is so much cold air coming through my windows and a extremely lot of water coming through 1 bedroom window I was told by this company it must be
condensation to get in touch with our complaints department I have tried to numerous times to no avail I am extremely poorly I am also extremely disabled not one bit of help from this company pleas please do NOT use they are 1000% rubbish load of RUBBISH pleas get back to me and sort my not so beautiful home as it was before your company TOTALLY destroyed I have trie loads of times to get to your complaints department to no avail 10000000000% pathetic please call me to get this resolved I want the whole lot taken down PLEASE DO NOT ENTERTAIN THIS COMPANY ABSOLUTELY 10000000000& RUBBISH I received a reply from this company they obviously did not read my concerns fully with regards to not being able to get to their complaint site they have suggested I go to their complaint site
8 december 2025
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Hi Lynne
We are very sorry to read your review and to hear that you are experiencing concerns with your property.
We take feedback of this nature extremely seriously. However, we do not currently have a formal complaint logged under your details with our complaints department. We have also previously attempted to make contact to discuss matters but were unable to progress this further.
We are fully committed to resolving any genuine issues, but in order to do so we need direct communication and access to properly inspect the concerns you have raised.
Please contact our complaints team directly so we can formally log your complaint and arrange an inspection as a priority. We are ready and willing to work with you to find a resolution.
Kind regards
The UKEM Team
Thank you for your further comment.
We would like to clarify that we did not advise you to “go to our complaint site.” Our response asked that you contact a member of our team directly so that we can formally log your complaint and arrange for the matter to be investigated properly.
We have made several further attempts to contact you by telephone to discuss your concerns and arrange an inspection, but unfortunately we have not received a response.
We are very keen to resolve this for you as quickly as possible. In order to do so, we simply need to make direct contact and agree access to the property so that we can assess the issues you have raised.
Please contact our office at your earliest convenience so we can move this forward and work towards a resolution.
Kind regards,
Thanks to John and Lee for doing my…
Thanks to John and Lee for doing my loft insulation. Amazing guys very quick and cleaned up after them self x
10 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Cleo Mirander,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lee provided you with quick, efficient service and left your home clean after the loft insulation.
We truly appreciate your positive feedback, as it motivates our team to continue delivering high-quality service.
Thank you once again for choosing UKEM, and please feel free to share your experience with others who might benefit from our energy efficiency solutions.
Best regards,
UKEM Customer Service
Had john and lee do out vent and loft…
Had john and lee do out vent and loft ventelition amazing job and i would recomend them to all my family and friends
Very proffesion and the job was clean and imaculate
9 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Lina,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lee did an amazing job with your vent and loft ventilation. It's wonderful to know you found their work professional and immaculate.
Your recommendation to family and friends means a lot to us, and we greatly appreciate your kind words.
Thank you once again for sharing your experience with UKEM! We hope your improved energy efficiency enhances your home comfort.
Best regards,
UKEM Customer Service
I have applied many times
I have applied many times, for somebody to get back to me, each time i get refused, they say you need to be on benifits, yes, i am, pension, so why am I never referred or even spoke to about a free grant
6 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Thank you for taking the time to leave a review. We’re really sorry to hear how frustrating this experience has been for you.
We’d like to clarify that we don’t make up the eligibility criteria for grant schemes. We are required to follow the guidance and rules set by the scheme providers and Ofgem, and we can only refer or approve applications that meet those set criteria. Unfortunately, this means that in some cases we’re unable to help, even when we genuinely want to.
We completely understand how disappointing it feels to apply multiple times, especially when you are receiving a pension and feel you should qualify. Please know that we would love to be able to help everyone who contacts us, but we are limited by the rules we have to work within.
For further clarification on eligibility or why referrals may not have been made, we recommend contacting Ofgem directly, or speaking to your local authority to see what support or schemes may be available in your area.
We’re sorry we couldn’t give you better news, and we truly appreciate you reaching out and sharing your experience.
Kind regards,
The UKEM Team
The 2 guys gave me plenty of notice of…
The 2 guys gave me plenty of notice of their eta
They answered all questions, tidy and were dog friendly.
5 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Sarah. S,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that the two team members provided you with plenty of notice for their arrival and were friendly and tidy during the visit.
Your feedback about their professionalism and being dog-friendly is greatly appreciated! We pride ourselves on ensuring a pleasant experience for our customers and their furry friends.
Thank you once again for your kind words. Please feel free to share your positive experience with friends and family who might benefit from our services.
Best regards,
UKEM Customer Service.
Lee and Lee attended the house to do my…
Lee and Lee attended the house to do my wall
Insulation and fitted some fans.
They were brilliant, explained what they were doing and were on hand incase I had any questions.
They worked efficiently and tidied up after themselves. Great job would reccomend!
5 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Alison,
Thank you for your fantastic 5-star review! We're thrilled to hear that Lee and Lee provided you with excellent service while fitting your wall insulation and fans. It's wonderful to know that they kept you informed and left the place tidy afterwards.
Your recommendation means a lot to us, and we appreciate your feedback on our team's efficiency and clarity during the installation process.
Thank you once again for choosing UKEM and for sharing your experience. We hope you enjoy the benefits of your improved home's energy efficiency!
Best regards,
UKEM Customer Service
Mark & Brian
Mark & Brian were quick, tidy & did a professional job. Explained all new parts installed too. Brilliant job!
5 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Sara McComb,
Thank you for your fantastic 5-star review! We are thrilled to hear that Mark and Brian provided a quick, tidy, and professional service. Our team takes pride in explaining the new parts installed, ensuring our customers are well-informed about the improvements made to their homes.
Your kind words motivate us to keep delivering the best service possible. If you have any further feedback or questions, please feel free to reach out through our website.
Thank you once again for choosing UKEM, and we appreciate your support!
Best regards,
UKEM Customer Service
Great job, quick an tidy. Nice lads
Great job, done quickly and with no mess left behind. Mark and Dane were very polite, a please to have trades people who respect the home of their customers. Thank yoy
5 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Anthony,
Thank you for your fantastic 5-star review! We’re thrilled to hear that Mark and Dane provided you with quick and tidy service, and that they respected your home during the process. It’s always a pleasure to receive such positive feedback about our team’s professionalism.
We truly appreciate your kind words and your support for UKEM. Thank you for being a valued customer, and we hope you enjoy the improvements made to your home!
Best regards,
UKEM Customer Service.
Daren and Kayed did a brilliant job of fitting a complete new central heating system
Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden and unobtrusive. They took up carpets and put them back down causing no damage. All waste was removed leaving the home clean and tidy. Both were very friendly, informative and professional. Would recommend them.
4 februari 2026
Review zonder uitnodiging
Antwoord van UK Energy Management Group Ltd
Dear Ann Cooke,
Thank you for your fantastic 5-star review! We are thrilled to hear that Daren and Kayed did a brilliant job fitting your new central heating system. It’s wonderful to know that they took great care to protect your home and ensured that everything was left clean and tidy.
Your feedback about their friendliness and professionalism is greatly appreciated and reflects the service we aim to provide.
Thank you once again for your kind words and recommendation! We really appreciate it and hope you enjoy the benefits of your new heating system.
Best regards,
UKEM Customer Service
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